Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad Delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek team did a great job setting up our 65” LG OLED UHD tv, including giving us an overview of all the features and best operational practices.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted quickly and cleanly. Worked quickly and showed up with proper pre-call. Friendly and courteous. Have had excellent results with four large TV installations since September.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am technically challenged and intimidated by AV equipment. The Geek Squad took all the pain away! In less than 2 hrs they installed the wall mount and TV in an efficient, cost effective way. Would totally use again! Great purchase!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Outstanding Installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents arrived on time as scheduled, set the TV as per my requests, adjusted all settings to my liking. Now I’m enjoying my TV as I expected. Thanks Geek Squad you guys are top notch.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek is Cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Answered every question ask with detail. Also gave suggestions on how to save money on cable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
2 tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mount my tv and conect all my boxes nice and professional people
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted the TV on the wall mount and connected it to my speakers and streaming device.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
helpful guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Domingo was efficient and courteous. Very helpful for my as a senior widow.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my HydroRow and GeekSquad installed it and set it up for me perfectly
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Thanks Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and great product with fantastic viewing
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick Geek Squad tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service! It took the 2 agents less than 1/2 hour to unwrap, install, connect and cleanup my new Hisense 65” TV! Thanks for a job well done!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timely arrival and install of tv…very professional technicians.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional delivery and exceptional mounting and setup
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes they did looks great asked how i wanted before they started.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
Less than ideal installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There were multiple issues with the installation of my two new TVs and soundbars: 1) the two installers weren’t given the proper information about the job & were overscheduled 2) there were some install components missing so we had to run out to get two install kits, which ultimately required us to go out to the Leesburg store (from Reston) to get them! 3) they left behind multiple cables and other debris 4) one of the cables required for the Verizon tv box was cut much too short and prevents me from rearranging furniture as the box can only reach one surface that’s only about 1.5 feet off the ground. Several of the other cables are ridiculously long, see photos 5) I’m not sure if this last issue is with the install or with the tv & the Verizon connection. But essentially I have to turn on the tv then off again, then on again at least once to get the Verizon channels to display, otherwise it only displays the apps that these LG TVs shows.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Great team.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came to set out tv, were nothing but nice and respectful.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad connected our new TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greg and his helper were very knowledgeable, clean, and efficient! They connected and set up our new tv, sound bar and dvd. They gave us helpful tips, too!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Greek Squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best money I have spent! Geek Squad unpackaged and mounted the new TV and moved and mounted my old TV. Professionals all the way!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good value and excellent installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Smart Television value and excellent professional installation with a smile
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
2nd visit required.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crew did an excellent job assembling and placing the tv. When setting it up though, they were quick to set up accessories, like the sound bar. I need to get them back out and change some stuff.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
