Customer Ratings & Reviews

There was a bit of confusion when the contracor showed up...they thought they were mounting the tv to the wall. Other than that they hooked up the tv. The second group of actual "Geek squad" tech also were told that they were going to be mounting a tv to the wall. Once that was corrected they helped me navigate the features of my new Sony...they were VERY helpful!

The team that came to setup our TV was wonderful! They were professional and patient even with me asking a million questions.

The agents did an excellent job of mounting my TV to my wall, professionally and quickly. So far, it's staying up perfectly, even when my 2 cats go up to it and place their paws on it for a closer look. Great job!

Jaymi from Geek Squad was great. He had patience with us when we asked a lot of questions. He transferred everything from our 10 year old computer & the things that could not be transferred, he reloaded for us.

Edson was very professional and explained everything. We also appreciated his making sure everything was set up the way we wanted.

Ted was fantastic! Knowledgeable, honest and patient with me. I have never had a smart tv. He set everything up and explained everything. He gave me his number to text him if I had questions. He deserves a raise!

The Geek Squads employees were knowledgeable, courteous and helpful in every way when installing my new 65" TCL TV. I could not have had a better installation service.

my tech was knowledable. when he left everything was connect and working great.

Did a great job. Were knowledgeable, friendly and helpful. Especially appreciated being able to contact them afterwards on questions regarding set up and using the TV.

Collin Sullivan was very knowledgeable, patient, and courteous in providing excellent service for the problems that I had. He explained to me (a senior citizen), on the use of my equipment he installed.

The picture is great, but it does not play well with the latest Verizon cable box. You have to make sure that the screen savers are turned off for both the set top box and the TV. The TV won't turn off. Hopefully the Geek Squad can get it to work

The agent was pleasant and helpful. He set our new television and made all of the connections needed and explained and answered all of our questions.

He was on time, knowledgeable and very helpful with TV set up.

The agent removed the old tv and set up the new tv after adjusting the space in the cabinet where it was installed. He also took the old tv away. He did an excellent job.

there appears to be a delay between sales and refunds. The sale was made. And the refund has yet to be issued. There was no set up. The customer refused set up. The item was delivered carefully and promptly. There was no set up.

my 86" tv was delivered by a two man crew the guys were very polite, wore their mask, set up the tv quickly and efficiently, programmed it , explained how the new remote worked, cleaned up after! could not have asked for a better experience from best buy geek squad

OK, I bought a new Fire TV, VCR, outdoor antenna and signed up for the Geek Squad. Four guys delivered the items for free, set everything up, gave me a tutorial and hauled off the old satellite antenna, within one hour. I am impressed.

The service/install technician came as scheduled and installed the TV correctly and it worked very well. Fully explained the controls and related items.

Installed new tv mounted and all wires hidden fast efficient and amazing job !!!

Keith and another gentlemen were very quick, knowledgable, and helpful in setting everything up including the updating of apps on the tv. I struggled with the legs myself so I hired the professionals (geek squad) they're the best.