Customer Ratings & Reviews

They were there after the install to complete wheat he initial guys did not and they are hired outside of best buy and out of their control as a vender. Geek Squad were there so fast!!!!Great Job and for the money and 5 years coverage...it cant be beat for what they do

Your installation staff is the best. They did a great job installing the equipment and a better job of explaining what they were doing and why. Too bad Best Buy can't come up with a phone system that works as well.

The agent setup our TV and told us several things we didn’t know about this smart. He was very knowledgeable about the TV and very a pleasant young man. He toke the time to make sure we understood everything.

Am very impressed and pleased with Geek Squad services. Had a TV and sound bar installed and adjusted. Used Geek Squad for new computer set-up about 6 years ago - they are the best and I will always us them for future work. It's like having your own IT guys to make things "right!"

The quality of this 4K Sony 80 K HD TV is excellent in terms of picture and sound quality. The 65 “ version is perfect for our large master bedroom. I highly recommend this product.

Crew did a great job installing television and connecting my AV system. Also spent a good bit of time setting up controls and providing instruction. VBery glad I hired geek quad service On a negative note, the second crew arrived later and were not able to get my old rear projection TV from my walkout basement and up the yard to the street. A lot of plantings have grown since i bought it and I wasn't surprised. I sugeested I dismantle it partially and they concurred and I was to set up another date. I was advised when the second crew arrived that a paritally dismantelled TV could not be taken (all electronics were intact) I called the best buy numnber aand asked about this and have yet to hear back. I will probably have to dismantle the electronics myself and take them to a recycling center. Do need my money back for removal.

Andrew was excellent. Being seniors with no technical savvy we needed help understanding operations of our new TV. His demonstration was clear and easy to grasp.

The agents were efficient and quick. They were very concerned about complying with Best Buy policies of not doing any extra work so I paid $50 extra for the stand to be assembled even though this was made very clear with the dispatcher. But the installers deserve a top rating

Our old tv was disconnected and the new tv was set up on our stand. All the cables were connected and hidden behind the stand. They explained with great detail how to use our new remote and also helped to set up our streaming apps. We are very pleased with the service

Geek Squad came out and got tv set up, programmed to remote, and set up apps...very professional and polite.

She was so great to work with and even was able to figure issue with my old TV. She asked me if I wanted to keep the one I had or the new one. I chose the new one as it was time to up grade

The agents did a great job installing and setting up my TV and were very helpful getting it programmed and answering my questions.

I was able to set up a home visit for set up that was very convenient for me. The agents were very professional, thorough, and exceeded my expectations.

If the technician only had to connect the TV and soundbar, he would have been out of here in record time. He was very knowledgeable. I didn't have the TV mounted on the wall, so setup was quick. The Whalen cabinet wasn't as friendly to him. But he was very nice and patient. I would recommend him.

good job friendly and competent techs give them 5 stars

Got their extended warranty while purchasing our new Samsung TV. They did a SUPER job setting it up. So far, all is well.

The home delivery and installation service was great. The technicians were knowledgeable and details oriented. They had the new TV set up with care and patiently guided us the details of the remote control…

Installers were friendly and professional and completed the installation pretty quickly. They were also respectful of my of my home and property.

The best buy geek squad men did a great job setting up my new TV and married up all my remotes to work with my new TV

The Geek Squad service delivered, unpacked and installed my TV Quickly and set everything up and cleaned up the box and the wrappings and was on his way........showed me how to use the remote and answered questions........Very patient and courteous! Thank you........