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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 18,772 reviews
  • Rated 5 out of 5 stars

    Polite & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael & James did a great job . They were both very polite and professional . I would highly recommend them and would definitely use their services again . Thank you to suck kind & helpful young men !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Russell McClure did an exceptional job with delivery, set up and explanation of my new TV. He was punctual and enthusiastic. He also gave me advice and suggestions for my audio/visual system. I cannot recommend the service more highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, made installation quickly and professionally. They went out of their way to make sure I was completely satisfied. Set up controllers and made sure everything was working correctly before they left my home. Excellent service. Could not be more satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT QUALITY!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two 65" television sets are a joy to watch. My Family are as happy as can be. Both the picture and sound quality are above what we expected. Thanks so much for exchanging our sets!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great setting up my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were fantastic. They were polite, efficient, and offered help if I had any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew were quite helpful. They set up the television and then got the apps we wanted installed so that our viewing was pretty much seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought the unit, connected it to the cable, briefly explained that there were other inputs and connections I could make, loaded the old unit and departed. He was efficient and pleasant .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out and got tv set up, programmed to remote, and set up apps...very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so pleased with the set up and knowledge of our installer. He was pleasant and really knew his stuff. He explained and answered everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old, in with the new.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient. The tv setup and connect guys were terrific. They worked as a team — the Geek Squad team — unpacked, connected the tv to a home theatre system and explained the basics. Out with the old and in with the new, all done well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of my Samsung 55 Inch Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied overall with the setup of my Samsung 55 inch smart television set. The man and woman from the Geek Squad who came to my house are trained professionals who knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those guys were amazing. They were very helpful. They moved my old TV to another room. Helped me unhooked an older tv and carry it to my car. In addition, they were patient with me in teaching me to navigate the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was professional and informative with me during the entire installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad technicians were wonderful. They were very professional and handled the install quickly and efficiently. There skill in setup and settings were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are the bestest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way they came in and helped with not only my setup, but the removal of my old TV was wonderful. the insight they gave of the whole TV experience was great as well. If I had to pay for this service, it was well worth the money!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV and made sure it worked, which it did at that time. Had to call again because it didn't work as they said it would. Tried to resolve on phone but couldn't do it so sent an agent out. He got it working and taught me how to do several things I did not know. Good service. I did try calling the original agent which he said I could but he didn't respond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on time and set up my new tv with the Xumo box and the sound bar quickly. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was timely and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got my TV unboxed and set up. He programmed my smart TV. Explained some questions about that set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed timely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the tv & setup for a friend. She was happy with the set up. My only complaint is that I asked that the technician call her since the service is at her home. I received at least six calls, and I had to direct the Geek Squad to call my friend's number.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Agents are Great.....Scheduling Dept not so good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient and professional. Can't give a 5 because the scheduling Dept left install items off my delivery ticket. The Agents only delivers and setup my TV only. Needed a second visit to finish setting up my Receiver and other accessories.

    I would recommend this to a friend
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