Customer Ratings & Reviews

Set up service was great - so fast and easy! No problem so far

The agents removed my 85 inches TV, run the cable for the DVD through the wall, remounted the TV neatly and connected the DVD. We are very happy with the work.

Have had this team of professions at our house for another setup. BestBuy must treat their employees good. I thought they were very knowledgeable and answered all my question. Set up and checked installation all worked.

The Geek Squad service installation went very well. Troy and Bruce arrived on time, worked efficiently and explained operations really well. We were very appreciative of their work.

Geek Squad arrived at my home when promised to deliver my new tv. They connected and set up my new tv in a very efficient and professional manner. Then the tech took time to answer any questions I had about the connections and tv features. All of this took less than 30 minutes, but it was done correctly. As s consumer of Best Buy, this is the type of service I expect from them..

The agent was very professional and had the TV up and working beautifully in no time. I have been a Total Tech subscriber a long time and always pleased and impressed with work they do.

The agent set up my tv on the stand and leveled it. He explains some of the important features on the tv. He was polite and efficient. Thank you.

They came a bit earlier than planned, but I have no complaints. The technicians were friendly and professional (which is more than I can say for the in-house staff), and had my television installed in less than 45 minutes!!! The Samsung 43 inch flatscreen is a joy to watch and I will be a returning customer to Best Buy at some point. Thanks again.

They set up the stand and mounted my TV to it. They helped me set up the software on the TV and answered all my questions. The best part is they hauled away all the cardboard.

Very pleased with the technician who quickly set up my smart tv. He hooked it up to work with my current cable box/ dvr. Also connected it to my Wi-Fi, explained, features, and remotes.

Great service! Arrived on time. Got tv set up efficiently and completely. This is our first smart tv so they also were thorough in explaining how to operate it. Really pleased with whole experience.

I just can’t say enough about how wonderful our main service technician was. He went above and beyond to ensure the installation was done properly and quickly as we were on a time crunch. We are extremely appreciative of his professionalism and kindness!

Ben was fabulous, professional, and answered all my questions and explained everything. Everything is working with no problems

We ordered our new tv online via Best Busy and direct contact with the Geek Squad as they recommended. The Geek Squad made and appt with us to install our new, but complicated, tv. The Rep arrived early and was very helpful and efficient with explanations and set up. We appreciated the service and bought the service contract from our Rep as he had been worth keeping "on hand".

The two gentlemen who set up my TV were on time and efficient. They answered my questions and got my TV up and running quickly.

I had them come out 2 time, the first time they came to deliver and set up, they were very fast, also they showed me many cool Features on my new tv I didn’t even know. The 2nd time I had them come out and install it on my wall because I felt the tv was sticking out too far from the wall they were super fast and the install went perfect.

The (2) gentlemen from the Geek Squad did a great and swift job of connecting my new Samsung QLED TV. Very happy that I decided to let the Geek Squad do the setup because it went so quickly and they also answered all of my questions and reviewed with me all of the options of this great TV.

The young man that hooked everything up was very courteous, respectful and cleaned up after the job was done. He made sure everything was working smoothly and showed me how it all works.

TV is AWESOME and with Crystal Cleat picture. The geek squid was absolutely the very best we’ve ever had!!!

The two gentlemen that came to install the television were so nice and they knew what they were doing! lol Great personality also.