Customer Ratings & Reviews

Excellent service. Had three TVs installed over four weeks. All Geek Squad service (phone and in-person) was excellent. First two TVs died, third was a different brand, but everyone was responsive to the issues and provided great service.

It took two attempts to get a functional TV installed. This was a Mother’s Day gift and meant to be a stress free gift. However, the first TV failed after two days which was not the technicians issue per se, but after further checking, the TV installed was a returned TV! It took several hours of phone work to get her setup with a new TV setup and delivery. This was apparently more arduous because the TV was purchased online rather than in store. It took an additional two weeks before her new TV was delivered and the installers did not manage to fully accomplish their task, though they did try. They were unable to program her remote to be compatible with the TV, a task that took me two minutes when I was able to go and visit her. The instructions were right in the manual. Also, they installed the TV stand incorrectly. TV is now working great and she really likes it but the process was not quite the stress free gift it should have been, primarily due to the installation process. I will not purchase online again, nor will I pay for installation.

I had the agent connect up my new TV and he got everything working perfectly. He even tweaked some of the settings to be a bit more pleasant/friendlier for the room.

Geek squad installed t v and hooked up my devices (TIVO box and new SONY blu-ray player) only hitch was they didn't quite explain how to use the damnd thing, I'm a little slow, so some coaching would have helped,but, other than that, excellent install!!!!

I always like when the Geek Squad come out. This is my second time using them to install a television. Both times were superb. They mounted the televisions exactly how I wanted them.

The agents set up my tv, made connections to devices, then personalized the settings for me. Also explained how to use controls and other options on the tv.

The Geek Squad delivered and set up our new TV. It's a wonderful service. They also took away the old one and were very informative and answered all of our questions.

The installation and delivery team was amazing. They delivered during a wind storm and made it in time. They were helpful, did a great job and were very professional. I was very pleased with their service and professionalism,

Very professional and knowledgeable techs. Explained everything thoroughly. Made sure I could operate all components. Very polite and friendly. Will definitely use again!

The Geek Squad, in particular and not the subcontracted technicians, were the heroes with installing and connecting my equipment. Explained how it worked in plain english. Good experience and were quick and effective.

Technician was on time - quickly set up my TV and very patient to demonstrate the controls.

Excellent service. Showed up exactly on time. Very friendly and helpful for an elderly lady to understand everything.

The agents set up my channels and hooked up all of my devices. They called to let me know that they were going to arrive. It was a very pleasant experience! Thanks!

Geek Squad did a great job A+++ They showed up on time and set and installed in no time, walked me through the features of the tv, and how to install TV/cable apps.

Not actually a Geek Squad install but a contractor service who sub hired a local installer. The local installer did a great job of communicating his arrival and did a great job. Can’t say the national contractor did that well, they were very hard to contact and less that helpful.

I love my new tv! The technician installed it & showed me all the bells & whistles.

The Geek Squad came when promised, were very professional and efficient. They answered my questions, connected my various devices, and demonstrated how to operate my new television. And when they were finished, they cleaned up and took the packing materials with them. These guys are the best!

Our Tech, Alex, was fantastic! He arrived on time and got the TV installed and set up very quickly. He also instructed me on how a few things worked and gave me the confidence to "play" with the TV and not worry about harming it. I'm not techie at all, but he never lost patience and took the time to make sure I understood his guidance. I was regretting the installation, knowing that I knew nothing but, Alex was so professional and personable he made the experience fun.

The service was fast, very knowledgeable technician.

Steven and Andrew communicated their arrival time and were here when they said they would be. They were professional and explained how everything worked in terms I understood.