Customer Ratings & Reviews

The technician was very professional and provided excellent service in setting up and connecting my smart TV. He was patient and answered all my questions and also helped me identify the need for fire stick so could connect to apps on my older Panasonic TV which I purchased and he set up for me.

Having never used the Geek Squad before -- we just graduated to a big-screen smart TV -- I did not know what to expect. As it turned out, the Geek Squad folks who showed up at our house were terrific. In addition to setting up our TV quickly and smoothly, they were knowledgeable, friendly, helpful, answered all our questions, and made sure our viewing experience would be just right.

With today's highly technical innovations, there was just no way I wanted to spend time and energy trying to understand all the instructions for installing my new TV and Router, Best Buy performed the installation quickly and proceeded to optimize the options and features far better than I would have done. This was money well spent and I would do it again in a heartbeat.

A small cost to not have to worry about breaking something yourself. Bestbuy takes care of it and sets it up for you to enjoy. Would recommend for clumsy people

The agent delivered both the 55" & 43" TVs I purchased within the time frame promised. He disconnected my old non-working TVs and connected the new ones in their respective locations. He set up my satellite, blue-ray, remotes, set up my internet and streaming services with my credentials, showed me all the smart features of the TVs and answered any questions I had. He was friendly and professional, and extremely knowledgeable and efficient. There was no cleanup because he removed all the packaging from the house. He also hauled off the old TV which was great because I wouldn't have known how to dispose of it safely myself. I was quite impressed with the agent and all he did, all in about an hour from start to finish. He didn't rush, he was just very efficient.

The agents were here on time. Did an excellent job installing our new tv. Showed us how to operate it and cleaned up very nicely before they left. Very happy with the Geek Squad.

The best buy geek squad men did a great job setting up my new TV and married up all my remotes to work with my new TV

The guys were quick and knowledgeable. Very efficient in their work.

The Geek Squad set up my new TV with ease and care! Very friendly and helpful and they took their time to answer all of my questions. I high recommend them

The guys installed the tv quickly and excellently! They give great advice on products I should consider. They are very professional and are the reason I am a loyal Best Buy customer. In a world where customer service is dying, they give me hope that it isn't gone completely. Keep up the GREAT work!

the techs were very good and set up tv in timely manner. I don't know what I would do without Best Buy

Installed and set up completely. Made sure to check everything and verify with me.

The geek squad guy did a terrific job, he was very helpful, knowledgeable and patient. This was a great experience. Thanks Best Buy. Had a big TV installed. I could not have done it by myself.

Hooked up my equipment and made sure everything worked properly and made sure I understood what to do

The tech arrived on time, he did his job properly and efficiently and then took the time to set up and explain how to operate it properly to this old man !

The Geek Squad is awesome! Set everything up and made sure it all worked!

The installation team also programmed our remotes to allow easy operation of the TV's we bought. They explained options regarding other remotes they had available if we were interested, but no hard sell attempt which was appreciated. We ended up not purchasing any additional remotes and are completely satisfied with the operation for both entertainment systems.

The crew were quite helpful. They set up the television and then got the apps we wanted installed so that our viewing was pretty much seamless.

The crew was outstanding setting up the TV. They were very knowledgeable about all the fine details of making a complicated TV perfect. Worth every penny. Great job!

It was worth every dollar. The 2 guys came with my purchases and had them set up in no time. They also provided helpful tips to the operations of the TV & Soundbar.