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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 18,772 reviews
  • Rated 5 out of 5 stars

    These guys gave the best service we have ever had!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there were more stars we could give this team that came out to complete the set up of of our new 4K TV and Roku. They even came back to finish programming our remote after the 1st visit, as we needed to go purchase some cables to make our existing sound system work properly with the Roku. Lots of great things to say about these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my new LG 2021 TV. This is my 2nd LG TV. Great picture and great sound. You don’t need a sound bar. Geek Squad made the process so easy for me. They also explained how to use the remote. All I had to do was enjoy my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finest TV I have ever had. Picture quality is exceptional, sound as well. Great size for my bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already reviewed the Geek Squad . Abraham and John were very courteous and knowledgeable. They answered all of our questions and set up the tv quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were amazing. Very professional and personable. Did the set up quickly and efficiently. Answered all my questions and provided some helpful tips. Very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably could have hooked up everything ( TV, Direct TV, Soundbar, Blue Ray player) my self, but decided NOT to devote a full Saturday to doing it. So I paid for (1/2 price) installation by the Geeks. Unpacked the TV & got it all done perfectly in no time at all. Plus, he was a really nice guy!! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Watching again in no time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so efficient and great with the installation. He quickly set up and linked all devices successfully. I was watching tv again in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an absolutely fantastic job in setting up this Samsung TV for my father-in-law! Though I am coming off an unquestionably terrible experience with the Geek Squad in terms my computer repair, this particular occasion went seamlessly! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an amazing job in a short time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech who set up my new TV is outstanding!! Very skilled, professional, courteous, and helpful! Joe Price is the BEST!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were excellent. Not only did they mount the TV and hook up the devices, they set up the remotes (cable and Roku). the team made everything work and explained everything along the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very efficient in removing my new defective 75” tv with a brand new replacement. Nothing could have been quicker or easier doing this task. I have complete confidence in their knowledge and ability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman called the day before to confirm address and update us on a service window time. He showed up on time and was very pleasant and helpful. Quick to complete the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were prompt in the delivery and made it easy to set up the TV. Very friendly guys with lots of good advice on how to set up the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, very knowledgeable, and very willing to help me with all my questions! Very polite and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery men (2). They completely set up TV (took box also) and moved multiple tv's around for us. Explained all questions to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome is the only word I can think of. They were on time, courteous, and entertaining. They cleaned up any mess they made. They explained in detail how to use the remote...and took their time explaining. Awesome company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Our New 50" Toshiba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who delivered and installed our new Toshiba 50" TV were Excellent. They not only took it out of the box and plugged it in to ensure it worked, they stayed with us and set up all of the Streaming services we are subscribed to for us also (e.g., Paramount +, Hulu, BritBox, and several others) that we had on our previous TV. The techs were fast, friendly, and knowledgeable. We really appreciated their taking away the old TV and all of the trash associated with and including the box the new TV came in. I highly recommend these Geek Squad technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek squad delivering and setting up our me tv and sound bar and showing how to work them was great. the guys were also very knowledgeable and patient answering the any questions we had. They took out our previous tv to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cole Fuller, Great Ambassador!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole Fuller did an excellent job of installing my new TV and showing me how to use it the way that was easiest for me. He is an asset to the Geek Squad and should be rewarded accordingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected tv to stand. He actually got it connected and working with cable box that the cable company told me had to be replaced.

    I would recommend this to a friend
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