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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 18,776 reviews
  • Rated 5 out of 5 stars

    SONY A80J / KLIPSCH 800

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Agent knew EXACTLY what I wanted and needed and PROVIDED IT! He is who everyone in this business should learn from. My Sony A80J now has better sound and picture quality than ever before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yuma Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set up our tv in a very professional & helpful manner. Very nice folks to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that installed our new LG OLED television did a freat job. Very professional and courteous as well as friendly and helpful! Very happy with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service setup of my new tv was very professional. It did not take long to get it out of the box and setup in no time. Very professional. Explained a few things in order to understand how it worked. Love my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James Alford, Geek Squad, did an outstanding job of installation & explanation of the setups, remotes, and options available. Very professional. Cleaned up & took packing boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to my house was great. He set up my TV quickly and eveythig worked well. I would use the service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad performance excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and professional in connecting devices and in selecting the menu options. Job was done in less time than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to schedule appointment. Constant update on arrival date and time. Arrived right on time. Got to work setting up tv with necessary computer settings and streamer settings. Very polite neat with removal of old set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue for Senior Citizens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From my initial call to purchase TV with Brady Fox, to the delivery and set up of TV with the Geek Squad the process was friendly, professional and timely. They were able to deliver TV and have me ready to go before Christmas game day. I love having my own personal advisor and geek squad team to help with my home technology needs. As a Senior citizen, I can say geek squad takes all the stress away from purchasing, installing and operating my technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yhe installers arrived on-time and called me from their previus stop to give me an alert. They were personable, worked quickly, answered all of my questions and left not a trace behind. Very pleased!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected it up ok. Was worth it for the delivery, unboxing & connections. Saved me about 30 minutes. Instructions on controls was good. Installer did not connect the sound bar to the internet & download the latest software. I needed to do that myself to troubleshoot a loss of sound issue. (Thank you internet)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installers installed our new Sony TV, answered all my questions, were very patient with me and my questions, and were most helpful in all way. Nice Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geek squad associates did a fantastic job setting up the TV. They did a good job putting the TV stand together. They were friendly and did a great job explaining how to use the TV. We appreciated their service very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and set up the Hisense / Google TV. They were knowledgeable and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DID GREAT SET UP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD saved us from countless hours of do-it-yourself agony. It was clear that they had set up countless TVs. They explained how the equivpement worked and stayed with us, coaching us on how to use the equipment. Now, I want them back...I've decided to mount the TV on the wall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable. They delivered and set up my tv. They explained in detail how to use the remote and tv apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Setup of my new 82” LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the in home service during the setup of my new 82” LG TV. Set up and running in less than an hour. They also took my onl Sony rear projection to recycle for a total of $49.99 with Total Tech Support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife got this for Father's day and it was the best gift ever. I've been meaning to get my TV connect and setup completed since we moved into our new place but time has just not been my friend. This took the headache out of trying to fit it into my schedule and now we can enjoy our TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were very knowledgeable, patient with an old lady (me), and always professional. They had my new TV hooked up in a jiffy, and explained everything to me. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough, professional and kind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was so professional and very helpful in explaining to me how to work my device. Most younger people do not have much patience with us elderly, he was kind and thorough

    I would recommend this to a friend