Customer Ratings & Reviews

The team from the geek squad that came and set up my TV and sound bar were great guys. They work together as a team. Got The setup done in no time at all. They explained everything... That I could understand. Great customer service!

Both Geek Squad reps (Sunshine and Ivan) were very friendly, courteous, installed my son’s TV (early Christmas present), hooked up to his PS5 (another present) and answered all my questions.

The agent set up the TV with professionalism. He made sure that I understood how to operate the new system. He was very polite and answered all my questions.

The agents did a great job installing and setting up my TV and were very helpful getting it programmed and answering my questions.

Willie the installer was excellent, but to charge $199.00 to deliver and set up the tv purchased from Best Buy is ridiculous. That is why I always purchase my TV’s from BB because of their customer service. That has gone out the window. The installer wasn’t even with the Geek Squad, but a contractor.

Arrived on time with curtesy call in advance to let me know he was on his way. After setting up the TV he patiently explained all of the functions of the tv and remotes. Geek Squad man was knowledgeable, pleasant, clean and courteous.

The Geek Squad did a superb job installing my new 75 inch TV. They untangled the spaghetti mess behind the TV and 7.2 audio system and relocated a second TV to another room without any additional charges. They also walked me through the setup settings on the new TV. Professional, knowledgeable, and thorough. Great job.

We had Geek Squad come in and set up our new 65 inch LG TV and LG Sound bar and take away the old setup. They were on time, pleasant and helpful. They gave us instructions on how to use the systems. This is definitely the way to go. thanks so much.

The agent arrived on time, explained entire process clearly, and even went beyond to supply extra screw that was missing from purchase. He was friendly, knowledgeable and worked really fast.

I’m ENJOYING IMMENSELY the Sterio System and TV that i purchased. The whole process from purchase too Installation was EXCEPTIONAL!!!! The BEST BUY Team was GREAT!!! 1- Chayanne Rodriguez 2- Ron Taveras 3- Juan Marcos 4- Andre Essue THANK YOU - THANK YOU!!!!

My two 65" television sets are a joy to watch. My Family are as happy as can be. Both the picture and sound quality are above what we expected. Thanks so much for exchanging our sets!

The agents were very efficient and professional. Can't give a 5 because the scheduling Dept left install items off my delivery ticket. The Agents only delivers and setup my TV only. Needed a second visit to finish setting up my Receiver and other accessories.

The tech. delivered my 48" LG OLED TV. What an outstanding picture it displays. It can be viewed clearly from almost any angle!

Installers were fantastic. After setting up new TV and Sound Bar they provided detailed instructions on operation and use of the units and remotes.

They set up the TV in a short time, They also went thru twe options that are available with my TV. Both of them were knowledgable on the product they set up

Set up. My TV and connect the devices did a great job.

Please review your records so you can learn who performed my install. I think it was Gabriel and Leslie???? they were wonderful, polite, friendly and of course VERY KNOWLEDGEABL!! Took away the empty boxes and gave me a few pointers.

I was overwhelmed by all I need to learn. BUt I know I can all for help

The agents moved the old TV to the bedroom and quickly set up the new 65 inch TV. They answered all of our questions and made sure we were satisfied before they left. Took all of the cardboard and packing with them- very helpful.

The picture is clear and not too bright. The remote is easy to use.