Customer Ratings & Reviews

Set up. My TV and connect the devices did a great job.

The employees who set up our TV showed up before the scheduled time. They were in constant contact with me as to when they would be arriving at my home. They were fantastic, answered all our questions and were professional.

Original setup partially completed as a result of requiring larger TV stand. In interim tech folks hooked up TV and I watched it on the floor, playing Fortnite w/ grandkids! Stand purchased later and tech guy visited and finished setup. All done quickly and professionally, but I had to get rid of old TV stand. Donated it to a charity.

The agent set up my tv and soundbar in a timely manner. He programmed everything and showed me the multiple functions of the remote, etc.

Very professional. Knew what i was doing when they finished and set up.

Excellent! One nice young man manage to install this 55 inch new TV and move my old to another room and hook up for us. Everything was done and explained to me in less than 2 hours. Geek Squad is so efficient! Thank you!

The tv has been great n the men that came on to install it were great. The tv is very easy to navigate

Came when he said they would. He was quick & efficient. He was patient in his instruction on how to use the tv.

Alexey was excellent. Intelligent, knowledgeable & professional. He set up my 2 new TV's, and he helped me make the change from Xfinity to YouTubeTV. He made an effort to get me oriented with my new service because he could see how clueless I was. He took the time to make sure I could function before he left. I really appreciated his patience.

Installers were fantastic. After setting up new TV and Sound Bar they provided detailed instructions on operation and use of the units and remotes.

The agents mounted my tv , connected to all my devices and then not only did they make sure everything was working properly the took the time to explain how everything works and made sure that we were satisfied not only with their service but in our knowledge on how the tv worked and how to use the tv the remotes and how to fix most anything that happens then when we were totally satisfied they left but not without leaving a number for us to call if something ever happens. In my opinion the agents that worked with us were the best and aren’t paid what they’re worh

Damieco was super great. I had multiple issues trying to get my tv delivered and installed scheduled together. My installation was scheduled before my tv was going to be delivered. She rearranged her schedule so I could get my tv installed.

There’s no way I could have figured out how to set up the TV. The Geek Squad had it up and running in 10 minutes. So many channels, all from an antenna in the rafters. DONT ATTEMPT THIS YOURSELF

The agent brought the unit, connected it to the cable, briefly explained that there were other inputs and connections I could make, loaded the old unit and departed. He was efficient and pleasant .

Recent back surgery prevented me from lifting anything over 5 pounds. My bedroom TV stopped working, so I needed a new TV, needed it quickly and needed it assembled and set up in my room. The Best Buy Connect and Setup service was what I needed and it seemed reasonably priced. I ordered my new Samsung flat screen and setup service at 7:00 PM. The site prompted me to select a setup date and time. Much to my surprise, an appointment window was available from 8:00-noon the very next day. Once I completed my purchase, I received email confirmation of the sale and setup appointment. I received another confirmation and phone call the next morning, telling me the tech was on the way. The technician also called me to let me know that he was 15 minutes away. Upon arrival, the tech set up my TV in a very professional manner, taking care not to damage anything. He spent a lot of time reviewing the operation of the TV, and made sure we were completely satisfied before leaving. He also left his personal cell phone number, should we have any additional questions or problems. We were very pleased with the entire purchase and installation process.

Geek squad came out to install projector. They called 30 minutes before arrival. Came on time. But quickly noticed that they did not have the right equity to install. Made arrangements to come out again. We were very pleased with the service and installation. We’ve had installation done by geek squad 3 times. Every one was good, but this was the best!

The Geek Squad tech who set up my new TV is outstanding!! Very skilled, professional, courteous, and helpful! Joe Price is the BEST!!

Great TV-- LG Geek Squad guy was very helpful. Nice

Our Tech, Alex, was fantastic! He arrived on time and got the TV installed and set up very quickly. He also instructed me on how a few things worked and gave me the confidence to "play" with the TV and not worry about harming it. I'm not techie at all, but he never lost patience and took the time to make sure I understood his guidance. I was regretting the installation, knowing that I knew nothing but, Alex was so professional and personable he made the experience fun.

Just what I have come to expect from Best Buy, very professional and all the while courteous and polite. I am again very pleased with Best Buy's customer service.