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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young men who set up my t. V.were wonderful. Friendly, helpful, knowledgeable and efficient. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers removed the 11 year old tv and followed up by installing the new smart tv along with all of our accessories. They answered all of our questions along the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you lack patience, this is for you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am far from patient when it comes to setting up electronics; that’s where the guy and gals from the Geek Squad come in. No frustration, no swearing, no broken parts…just a few minutes and the Geeks got you covered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 77"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV in a short time, They also went thru twe options that are available with my TV. Both of them were knowledgable on the product they set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job BUT suggsted not hooking up VC . Not hooked up and we have hundreds of DVD's and tapes we cannot see now. I'm very disappointed! JRN Would you please hook it up on this original charge and order?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squads Troy is ALWAYS professional . He is polite always on time and is knowledgeable on all types tech installs. He takes his time to set it up right and explains in detail how to operate the items!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad men were personable and professional and did a good job hooking up my new TV and connecting it to my old DVD player and explaining how to work that. They removed the packing boxes and all was well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad does an outstanding job! They took down a heavy plasma tv, replaced it with the new tv, hooked up the receiver/speakers as well as the Apple TV, and helped me get everything ready to use! Well done!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TOO GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS GOOD ITS AWSOME I LOVE IT I LOVE BEST BUY I LOVE GEEK SQUAD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my tv efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs brought my 65 inch tv and hooked it up to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and pleasant. He was efficient and did his job well. I would request him for future calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation service by our technician

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician came on time and installed our new television, soundbar, and associated equipment. He also connected the new television to our DVD player. He patiently explained to my wife and me how to use the television and navigate between the regular channels and Netflix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad team was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, polite, conscientious, capable! They made sure that the TV was protected from tipping over (cats who jump onto the entertainment center), and explained everything thoroughly. In addition to the TV set up, they set up my (30-days free) Sling Account. I was very impressed with these people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time, identified himself, and then efficiently did the set up and installation. Wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was prompt and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought the tv in, unboxed it, set it up and got it operational. Even offered to take my old tv. Very well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service fast and efficient, set TV up and made sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Johnny on the Spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My guys were great. On time and thorough in setup and instruction. I am too old to do things like this by myself these days. Glad Best Buy Geek Squad is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were early, yay, and did a great job on the installation and testing of all equipment attached to the new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    the service I received was OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was done well the servicemen were professional in their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had two men - one was in training. Both were friendly, polite, knowledgeable. They set up a new TV, and relocated the old one to another location. Always pleased with the service from Geek Squad. Well worth the money to avoid the hassle of trying to figure it out on our own.

    I would recommend this to a friend
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