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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    Helpful in dealing with unexpected additions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One TV died and when purchased New larger TV they moved living room wall mounted TV to that location including wall mounting in the new location with one visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful. They made sure I knew how to work the tv and all the extras, They were courteous, pleasant and I would love to have them install anything else I purchase. Very neat. Took cardboard and packing with them. Left no mess whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV Fast, professionally, and incredibly well done. Absolutely worth the cost and I would 100% recommend them to anybody else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad notified me when they were coming and arrived on time. Went about the installation, gave me instructions, and and answered all of my questions. Did not leave until I felt comfortable with the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was exceptional, knowledgeable, worked with precision as a team. Provided instructions after set up on operating. Answered questions with care. They had a genuine interest in my being happy with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Effecient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could have installed this myself but it was way easier to have a tech do it who's done it umpteen times before. She had a few tips for using the TV, installing the sound bar (when it is delivered) and was a pleasure to deal with in all regards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the service from the Geek Squad. They did a great job setting up and programming my new tv. They were also great at explaining all the features and how to use them. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my tv hooked everything up and were very kind to the fact that i am not very tech savvy they were great gentlemen to have in my home . if i ever need help i hope i get the same 2 gentlemen i couldn't have done it without them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs called me in advance as to projected arrival time. They arrived well within the projected timeline. They were courteous, worked a a team, accomplished all of my setup requirements, made sure all the settings were correct, set up my apps, cleaned up and would definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV and it has a great picture. The install team came out and mounted it to the wall and handled the set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 43 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv and quality picture. Also the sound is pretty good. The only down side is the feet to hold up tv on a stand, could use more support, living in California this is extremely important.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money spent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents that delivered & setup my new TV were top rate ~ friendly, respectful & VERY knowledgeable. They made sure I understood how everything worked and NEVER talked down or acted superior (even though their knowledge was!!!) This was the best money I spent, hands down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and Lance were great. They came on time, easily hooked up the tv and sound bar and were patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent….quick, knowledgeable and clean! They have installed all of my TV’s (6 to date) and display the utmost professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Miguel and Mr.Joe were the people who came to install my T.V. They were so professional. Mr. Miguel called me the previous day and confirmed the situation as he did not want any surprises. Next day he called me again and gave me a time and reached exactly at the same time as updated. They made sure they covered their shoes so that the floor does not get dirty. Upon my request they got the installed 85 inches T.V. down so that I could make my adjustments as needed.They were very professional and knew what they were doing. Hats off Mr.Miguel and Mr. Joe for the outstanding C.S. Employees like you guys are keeping business running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 55 inch Samsung smart tv and had it installed by Geek Squad. I put it on a floor stand and they set it up perfectly. Love it and the service Very helpful with explaining the new. TV to us

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Help!!! I need more help!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent put my TV On stand, then more or less said you’re on your own kid!!! I’m a 66 year old woman, I live alone!!!! I need more help!!! I don’t know how it works!!!!? I need more instructions!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came and set up the TV where wonder and did a great job. When I had questions, they were able to answer them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brianna was the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up agents were the best! Brianna was so knowledgeable, friendly, and helpful in explaining all aspects of the new tv I purchased as well as answering any questions. Her helper was also extremely friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set up my TV and took away the old tv. They answered any questions I had. Was very pleased with them and their service.

    I would recommend this to a friend