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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all applicable devices in a very professional way. They explained how everything works and took their time doing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third-party installer, but they were super. Neat, Timely. they knew their stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around service. Guys were friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was excellent and highly recommended for senior citizens as two people are required to properly lift the TV. Also. The two gentlemen who came were outstanding. Very nice, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy total tech Great service provided by total tech. Absolutely loved it and it’s worth purchasing honestly. No hold times for calling total tech as well but definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we added the Geek Squad delivery/setup. The guys were friendly and respectful. They worked together efficiently and before we knew it the tv was all set. The guys recommended the Logitech universal remote to replace the 4 we would have to use and we do not regret the decision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV and connected all devices. He explained how to use the remote and setup the apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs. c.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable! And professional. Called me to let me know they were on the way. Knew our community so that was good. Bought the 2 year contract and glad we did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did all that was expected in a timely fashing and was very helpful in understanding features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set the tv up, answered all my questions and explained how things work with hearing aids. Also, he was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job with install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys showed up with the new Roku TV. The unit did not fit our existing stand:( They swapped the new for the old. Excellent! Highly Recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was fast and complete, connecting all of my components and taking time to explain how to access all of them. I will never again set up my own tv again, they made it so easy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, patient and courteous in installation of the fire stick and programming to the stream tv that I recently installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great field service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie and Sonny did an excellent job setting up our TV. They explained the equipment and made a great impression on my wife and I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and set up the new TV. He even offered solutions to prevent another cat-astrophe. The first TV was broken by one of my cats. He also removed the old TV. He made sure that everything was synced up. I was very happy with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount completed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salim and Osama did a great job. The stand we purchased didn't work for our TV and they happened to have one in their truck that would work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FINALLY THE GEEK SQUAD GOT TV INSTALLATION RIGHT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents who last came to my home got my 55-inch QLED TV installation right. The first two were limited because my DIRECT TV equipment needed an update. Second two that came out had shoes covered when walking into my den and started by checking out exactly what they needed to do, organized their tools accordingly and then explained totally what they were going to do and explained as they went along. They assured me confidently they were gong to have everything set up properly and I could relax and leave the task up to them. AND THEY DID EXACTLY WHAT THEY SAID THEY WOULD DO.; leaving cords neatly wrapped and my den clean and neat as they found it. I WAS SO VERY PLEASED WITH THESE TWO TECHNICIANS THAT IT MAKES ME WANT TO,PURCHASE MORE ELECTRONICS AT BEST BUY. When I do buy more things, I will wait longer just to have these two Geek Squad techs come again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech moved my smaller tv and sound bar to another room when I purchased a larger set. He was helpful with placement and cleaning up cords. This was a great bonus to have this done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people they sent were very through and efficient. They took down my old TV that was not working and mounted the new one and had it up and running in no time. I would thorougly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an outstanding job everything was done very professional. I would recommend them to do anything that you might need Besy Buy for

    I would recommend this to a friend