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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Geeks !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis drove in right on time. He was friendly and went right to work. Things went off without a hitch , which is rare in my life. It was really a good service call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High praise for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad assemble a 75 inch Television. The size alone was reason enough to have it completed by them. They did an excellent job. I've used qeek squad before and have always been pleased with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a streaming service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek service was timely and on time. The person doing the install was knowledgeable and took the time to explain what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new A/V System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Hookup of my home entertainment system. The Geek Squad Agents were very professional and informative. The Agents answered all of my important questions concerning my new Home Entertainment System.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service, I would recommend Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so sorry I have forgotten the gentleman’s name who installed my TV. He was excellent, very competent, very fast, and really friendly. Really he is great and I apologize that I have forgotten his name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up was best idea ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Schwartz was great, he had everything set up in no time, helped us get the new TV connected to our WiFi which we hadn't done on our old set. He was helpful in showing us how to use the remotes and where to find all the things we wanted to access on our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech help and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was as helpful as anyone might expect. He not only set up everything quickly and correctly, but he also explained what he was doing and what we need to anticipate from the TV we purchased. He couldn’ have been more accommodating and more capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service & Communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team came to our house right on time and called as well as texted prior before arrival. They were very careful in our home & even put on booties over their shoes. All of the boxes and residual materials were cleaned up and taken away. Very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my tv efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs brought my 65 inch tv and hooked it up to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installer was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was anticipating being disappointed by the installer and was immediately impressed when he put booties over his shoes when he came in the door. Everything got even better from that point on. Good job, very professional without being stiff. Altogether an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great work--but the fees are high.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything and were great. I was irritated with the fee for taking away the old TV and the fee for connecting the sound bar (which I purchased at the store with the TV). The charges were ridiculously high. Do better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, personable and effecient. Great tecnician and installer. Done correctly and quickly, no mess left behind either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    " JOB WELL DONE."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was on time not late they set my TV up in a reasonable time frame and they check everything to see if it was working and they also clean up after they finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture perfect, just the right size, right price! Technicans did a great job, they were efficient, knowledgeable, and answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called in advance, asked all the right questions. They arrived as scheduled, took out my huge old CRT TV (down 4 flights of stairs), then set up the new TVs and a soundbar. Totally professional and responsive to my questions and concerns. Highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an amazing job. He was very professional, ensuring that all devices were connected properly and adjusted the picture to our liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Terrance) helped with TV and DVD conne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrance came on time and showed me how to attach device to TV so that I can play my DVD’s and Videos. He also checked my cd player. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed two TVs for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional. Did a great job. Impressed by their knowledge. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He is very efficient in servicing what I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandan does a GREAT job!!! He is very knowledgable, pleasant and patient!! I am going to enjoy my special lights and having my TVs working properly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our tv and connected it to all the necessary items. They were polite and performed over and above their task by moving our temporary tv and relocating it.

    I would recommend this to a friend