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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek squad did my TV install quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men were very organized and very neat. They were very nice and cleaned up after the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, set the TV up, took the old broken one away. They seemed to know what they were doing,,,and were quick in doing their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents were absolutely outstanding. They were patient and answered every question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set up our new TV. It's a wonderful service. They also took away the old one and were very informative and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my channels and hooked up all of my devices. They called to let me know that they were going to arrive. It was a very pleasant experience! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job A+++ They showed up on time and set and installed in no time, walked me through the features of the tv, and how to install TV/cable apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two-person team was great. They arrived early (with advanced notice.) They were efficient and knowledgeable. They took their tie to clearly explain things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound Bar setup.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, knowledgeable, efficient and very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome. They came in and were done quickly. No mess and very informative. The service was professional and reliable. We appreciate them making a confusing set up understandable and easy to use once they were done. I would recommend them to friends and family. Also noted to be a reasonable cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micky and Zach were awesome!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Micky and Zach were very friendly and professional in delivering and installing my tv. They set everything up, showed me how to use everything, and cleaned up afterwards. This was a very positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad set up my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set up my TV and took away the old tv. They answered any questions I had. Was very pleased with them and their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    online purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was timely, tv was set up without a problem, agent explained tv operation in a detailed manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install if you want the job done right. A li

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were efficient and knowledgeable and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very much worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV installation was well worth the money! I had purchased an 85" TV, and there were two installers that came and removed all the boxes, carried the TV up a set of stairs that had a sharp turn, installed the base, and placed on my TV stand and made sure that the TV worked to my satisfaction before they cleaned everything back up. They also were able to remove the old TV that had stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, friendly, accurate and fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set-up my new TV Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was terrific. The young man came to home and set up my new TV in less than fifteen minutes. In that time, he had to unplug and take my old TV to the garage and then, bring my new TV from my car to my bedroom. Both TVs were too heavy for me to lift. Also, I didn't have the first idea of how to set-up the new TV and get it working. He did a great job and I am perfectly satisfied. Go Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Excellent Job"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad that installed my tv was great. Customer service skills was excellent. They set-up my tv and explained everything in detail to me. They made sure the picture was set just right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech I’ve ever used. Friendly and knowledgeable. Hope to get him whenever I need service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very impressed with this geek squad of ONE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you , Cam , for your professional delivery and install of my TCL65Q Roku , you went the extra mile with your explanations and advice on enjoying my new tube, my salute to the "independents" !

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Thomas. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Geek Squad performance excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and professional in connecting devices and in selecting the menu options. Job was done in less time than expected.

    I would recommend this to a friend
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