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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 18,760 reviews
  • Rated 5 out of 5 stars

    In-home tv delivery/set-up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your team assembled the tv to it's stand and helped set up all the functions for the remote exceedingly quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV July 9th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a fantastic job. Very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech I’ve ever used. Friendly and knowledgeable. Hope to get him whenever I need service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV. Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the Geek Squad did an outstanding job installing my new flat screen tv. They were on time,covered their shoes to protect my house,discounted my old tv and installed the new tv. Being very careful with my furniture and being absolutely sure it was working properly and I knew how to use it. Hope their all as good as these guys were!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad guy was super easy to talk to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set up my new tv and sound bar. He was very knowledgeable and answered all of my questions. He was funny and easy to talk to. He made the whole experience fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great setup and walked me through everything. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a super job of installation and answering all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all devices to TV. They were very knowledgeable and fast. So fast that I didn't think about the questions I had. But Eli said to call if we had any questions or needed assistance again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cole Fuller, Great Ambassador!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole Fuller did an excellent job of installing my new TV and showing me how to use it the way that was easiest for me. He is an asset to the Geek Squad and should be rewarded accordingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent Productivity !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and provided excellent service with an energetic but efficient demeanor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation was quick & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Dre Samuel unpacked and set up my new Samsung TV and walked me through all the new procedures. He was excellent: professional, friendly and took the time to explain everything. If I need the Geek Squad again, I will ask for him by name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were on time, very efficient, and very pleasant. They worked fast and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV installation from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad associates did an excellent job mounting my Sony TV on the provided Sanus stand. They also wired it into my existing home theater audio equipment and set everything up. It was a thoroughly professional job and I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected the fire stick , tv without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to set up our new TV. Was prompt, courteous, and knowledgeable. Made set up very easy and explained everything. Am so happy with service provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived earlier than scheduled. Technician was very knowledgeable and very friendly. He set up the TV and answered all my questions. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up quickly Great Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was great. In this new world of protection from Covid-19 the Agent had on mask, gloves and covers for his shoes. I very much appreciated this level of care. He set up my TV very quickly and took time to answer all my questions and explained all the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new 50 inch Toshiba Smart TV. I thought it would be hard to learn how to use it but I was wrong. After showing me how to use the Firestick I was on my way streaming like crazy. Thank you. Great TV, great picture, great sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do Yourself a Favor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who delivered and set up my TV purchase were not only knowledgeable but were very understanding of my needs and left the room as good as it was before installation. I can't say enough about how helpful they were. I would call them back in a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JuJu ig GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JuJu was so great installing our TV and sound bar. He was professional, efficient, and kind. Highly recommend.

    I would recommend this to a friend
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