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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remarkable service. Was a little pricey having this delivered and set up but totally worth it. Very nice and connection and set up was fast, they answered all of my questions and very professional. Thank you Best Buy, Markus and Billie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very friendly and professional. They set everything up and made sure i was ok with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly service. Connected everything as I wanted it, even suggested a couple of improvements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Men

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were wonderful. They went over and above their instellation duties. I would reccomend them to anyone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TERRIFIC GEEK SQUAD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup - The TV setup guys were Terrific..!!! Efficient, quick but helped me to understand all aspects of the setup and operation of the TV/soundbar combination. they even leave their contact info to ask questions after the setup. HIGHLY RECOMMENDED...!!! t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sensei Baker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was awesome he set up our tv and was able to answer any questions we had about it. We were impressed by his knowledge and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad will here as scheduled. Did a great job and setting my TV up and showing me how to use. Did have to call in with a question later, because I forgot everything we talked about. Very friendly to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely professional.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, thorough, and extremely friendly. They knew what they were doing and made sure I understood everything i needed to know. They answered all my questions about my purchase and advised me on future purchases. VERY pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech I’ve ever used. Friendly and knowledgeable. Hope to get him whenever I need service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was very helpful. He was efficient, respectful and did a very good job in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up our new TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers connected our TV, connected other items to TV and gave us a good explanation of how to use the remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having total tech-support makes it very affordable when you don’t have anyone to do TV hook ups and wall mounting. Outside of so many services that come with that I was completely happy with my TV set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad brought my TVs to my home and installed them with no problem at all. They do know what they are doing for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Service guys were very professional and friendly. I was contacted beforehand regarding the installation of my TV. He explained how to use the TV and answered all my questions. The setup went very well. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Took the tech less than 15 min to get tv installed and everything working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service performed as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was not home, my husband was, and he said the service men were polite, and completed the installation quickly and efficiently. Only problem was that TV was not connected to our existing sound system, so we had to schedule another service appointment. Not even sure if this was covered in the basic installation. We were pleased with final result (after sound system was set up properly).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Geek Squad installed and connected my new TV quickly and expertly. They also moved the old TV to a new location and installed and connected it with the same efficiency as they did with the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my tv and moved the one I was using and connected it. They were very good and friendly. I was very happy with their excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad- excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Jim from the Geek Squad. He was able to set up our TV very quickly and reviewed how to use it. He provided his phone number if we had any questions. Excellent....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great very nice guys, actually they came a day early. And done a wonderful job!!!

    I would recommend this to a friend