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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    Home Installation 48" LG OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of delivery, installation, synching another component with the new TV and the haul away of my old TV. The technician arrived on time and performed all needs in an outstanding manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks, Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent set up my new TV quickly and effectively, and he was patient and thorough in explaining how it operates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smooth delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and they knew what they were doing. Very professional and went through some of the technical aspects.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV that's Priced Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG TV is is clear and sounds good -- and is at a fantastic price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional. Knew exactly what they were doing and did a quick processional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXPERT TECHS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable and made sure everything was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek squad service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my TV and explained many of the features. They also hooked up mu current surround system using a HDMI adaptor. The agents were polite and considerate and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimmy & Josh (Geek Squad) were efficient and considerate. Also, they patiently explained the operation of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. The guys knew what they were doing and did it. On time no hassles. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. They set up the new TV and took away all of the old material. They took the time to run me through setup for the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service installing my new Best Buy TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV fits perfectly in my bedroom. The Geek Squad installer explained all important aspects. So pleased with with the expert knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer set up the new TV in the living room, moved the old TV from the living room to the bedroom, and took away the old TV from the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad delivered and set up our new TV. They really knew what they were doing. Set up was quick and their tutoral on how to use everthing was clear and concise. We were given a business card and told to call anytime we had questions. They really knew their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed me how to navigate remote, nice guy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman, made feel at ease, as I had ready took out of the box and connected the feet. It was ready to be connected. Casey was so nice. I think that the right spelling. He called first, was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad TV SET UP

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was great. the geek squad were very nice and helpful left things neat. took empty boxes with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gammamike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Were very thorough and knowledgeable. They answered a lot of my questions and fixed my issues. Even issues that were items purchased at best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my gaming devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The super awesome agent did a great job installing cables, wires, mounts. Brackets. Remote control and he made sure everything worked very very very well. I would hire him again. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Made Easy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Geek Squad to set up our new TV and they did an excellent job. They were very professional and since TV's are more complicated now, they made it worry free for me. I always purchase Geed Squad contracts when I purchase an item like this. I love Geek Squad!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not techno savvy but could buy your store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked w "Steve" (Ausie) who guided me with great patience and professionalism. I have never worked with anyone like him. Our journey took me through the purchase of two 55" TV's, one LG and one Samsung. Also, I had purchased a ROKU unit to be able to get a channel that I thought my LG could access vis app store. Not true. So begin again with Steve undoing information I had gotten "in store". I couldn't be happier. I rely on accurate information, as I am 83 years young and a former professor but not that knowledgeable about technology. So, I leave you with this wisdom. You are mostly young and like to work w high tech and younger patrons. Remember, some of the elders that need your help could buy your store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and connected my other components to the TV and programmed the satellite remote. They explained how everything worked and made sure I understood before they left.

    I would recommend this to a friend