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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with his services and would recommend Geek Squad to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installers installed our new Sony TV, answered all my questions, were very patient with me and my questions, and were most helpful in all way. Nice Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC service & install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old tv was disconnected and the new tv was set up on our stand. All the cables were connected and hidden behind the stand. They explained with great detail how to use our new remote and also helped to set up our streaming apps. We are very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very impressed and pleased with Geek Squad services. Had a TV and sound bar installed and adjusted. Used Geek Squad for new computer set-up about 6 years ago - they are the best and I will always us them for future work. It's like having your own IT guys to make things "right!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    See message above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service The Tec knew the job at hand and took care of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very friendly and professional. They set everything up and made sure i was ok with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great field service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie and Sonny did an excellent job setting up our TV. They explained the equipment and made a great impression on my wife and I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job - Hooked up the new TV and downloaded all apps - set up our preowned TV in the sunroom and made sure all connections were up and running properly,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person installed the TV and explained how to use the features so that we could understand what he was talking about,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what happened? Somebody dropped the ball.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there appears to be a delay between sales and refunds. The sale was made. And the refund has yet to be issued. There was no set up. The customer refused set up. The item was delivered carefully and promptly. There was no set up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David did a great job getting the tv set up and help my husband how to work it. I've told all my friends that they should have Total tech support its worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional friendly and informative helping 2 retired people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live our Pioneer HD 24” Smart Tv!! 1080 P and EASY to maneuver for older generation!! Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that installed our new LG OLED television did a freat job. Very professional and courteous as well as friendly and helpful! Very happy with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome. Were on time, courteous and connected everything. They also took time to explain to my my new 85 Inch TV and answered all my questions. Excellent customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful in dealing with unexpected additions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One TV died and when purchased New larger TV they moved living room wall mounted TV to that location including wall mounting in the new location with one visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. The guys knew what they were doing and did it. On time no hassles. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer (RJ) did a fine job with the new TV. However, the person who was supposed to come here to remove the old TV called and said he'd be here in 40 minutes. That was Wednesday - it is now Saturday and we still have the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional. Knew exactly what they were doing and did a quick processional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian Herring did our second install and was wonderful. He did so many extra details that he did not have to do. His knowledge was also very valuable.

    I would recommend this to a friend
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