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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    55 inch smart tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did an excellent job. Explained everything. Five stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up the TV, they ask me how I would like it done and made suggestion for a better way and why. They were clean and fast, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and Knowledgeable. Showed up on time and cleaned up all of the packaging when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a projector installed. The technician called 30 minutes before arrival. He was helpful. We had problems installing, but he told me exactly what to buy. Waited for me to buy and bring it back and made sure everything was working properly before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who set up our new TV were very knowledgeable and helpful. They helped us through understanding how to operate every aspect of our new TV before they left our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad installer was very friendly and professional. He set up the tv and made sure it worked perfectly. He explained everything about the tv to me and made me feel very confident in the setup.. Couldn't have been a better installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was on time and very efficient and patient Showing us how to operate the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not applicable, didnt have to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service person was efficient, friendly & flexible. He kept me informed of when he'd be coming & it worked in my time frame

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer did a great job doing the hookup of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted our tv and connected all devices as needed.. very friendly and explained all options for the operation of the remote ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV (77 inch Sony OLED) was too large and heavy for me to un-box and set up by myself, so I appreciate the help from Geek Squad. The technician was very knowledgeable and careful, and the set up went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV instillation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all of our devices. The agents were on time, called ahead, and were very pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow that mounted my tv ,did a great job. He was very knowledgable and very helpful in locating in placing it in a perfect location. He also did thorough job cleaning up .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen from the Geek Squad were on prompt and on time. They were very business like and knowledgeable. My wife and and I would never have been able to set up the big screen TV and Acorn. Would highly recommend this service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You did a great job setting up my new TV. Geek Squad had been here several times to get my old TV working right and finally suggested a new one. Thanks, I love it. You have made an old (86) lady very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a thoroughly professional job setting up our new tv and DVD player, and they work great. He instructed us on how to use both. We were very impressed by his competence and pleasant demeanor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad subcontractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sent a subcontractor that just installed tv and could not get it working correctly. Had to have a real Geek squad member come back out and did a excellent job setting up Tv and explained how to use TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks took two of my monster TV's away and set up my large Sony Oled in the existing space. Everything went smoothly and professionally. Unfortunately, cannot use my DVR player because it's an antique. Will be in to purchase a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and efficient. I appreciated an overview as well as specific information on how to operate the new tv and streaming service. Excellent representative of Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new tv in bedroom.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciated the work done by Geek Squad team. They were friendly and efficient. Very helpful in making sure I understood how new set-up would work. Also helped me understand new remote operation. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just did a great job. I have set up every other TV I have ever owned but was out of town when this one was delivered. Plus, it was a new house and I wasn't sure everything would be working and anticipated some problems. Setup was perfect. Thanks Geek Squad.

    I would recommend this to a friend