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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 18,760 reviews
  • Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job A+++ They showed up on time and set and installed in no time, walked me through the features of the tv, and how to install TV/cable apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smooth delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and they knew what they were doing. Very professional and went through some of the technical aspects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricardo and his coworker took the time and attention to detail making sure the installation was completed correctly and met my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set up our new TV. It's a wonderful service. They also took away the old one and were very informative and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch did a fantastic job installing and then explaining our new TV. He answered all of our questions and installed two new TV’s we had purchased. Tom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV, programmed it and programmed so that I could use my cable remote for all controls. They were very knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional 3rd Party Staff !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that came out and installed my NEW Samsung 55" TV were VERY professional, answered all of my questions on how to use the remote and set up my most used APPS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great field service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie and Sonny did an excellent job setting up our TV. They explained the equipment and made a great impression on my wife and I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional team of installers that installed the TV quickly and safely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team worked well together and did a very neat job. I did need 2 longer cables which I wish I had been informed of earlier, I had to purchase a HDMI cable for $50 which costs about $22 in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend letting Geek Squad set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent guy. Very knowledgeable and extremely helpful. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come in to set up our Home Theater Entertainment - Sony 65" TV, sound bar, Blu-ray player for one remote to work everything. They did an awesome job. These are the people who know what they are doing and can make everything work perfectly. We are so glad we had them hook up everything. Thanks Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Picture quality is perfect. It looks like the actors are in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up the new tv and sldo programed our remote. They were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! Installer was precise in his work and explained step by step what he was doing Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evelyn George

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Even helped me with the programming of the DVD I also purchased new from Best Buy along with the new TV. A terrific work ethic and with warm personalities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was there when I couldn't be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was professional and answered all my mothers questions and showed her how to use the new set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Samsung 75 Inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and his team member are excellent representatives of your company. Their installation was seamless and their explanation of the TV were above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV Fast, professionally, and incredibly well done. Absolutely worth the cost and I would 100% recommend them to anybody else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, the geek squad team is very professional and handled my 100 inch TV carefully. The installation was smooth and the staff also show me how to use my new TV. I am very satisfied with their service.

    I would recommend this to a friend
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