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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad agent hooked up all the speakers (5) in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and friendly and was able to take care of all my issues quickly and correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv is awesome! i just wished the tech would have took his time and showed me the remote fetures more but i figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like when the Geek Squad come out. This is my second time using them to install a television. Both times were superb. They mounted the televisions exactly how I wanted them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up the television were fantastic. Jordan and Isly(?) explained how to use the tv correctly for someone who is vision impeded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Geek Squad.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents completed my setup quickly and competently. Will seek out Best Buy for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service we received from the Geek Squad when they came in and set up our TV. They were prompt, courteous and professional which is all anyone could ask for. They took their time, explained everything to my wife and took the box and trash with them. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice when they finally got here

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they finally got here, installers did a nice job. Three rescheduled appointments made purchasing the tv rather anti- climatic & our college football review didnt happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV set up is great for those who cannot do it themselves or do not feel like doing it themselves. Reconnecting your TV to the cable/satellite or whatever can be frustrating even if it is not confusing. In my particular case, it was just nice to have someone else do it as they mounted the TV for my mother while I was at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad brought my TVs to my home and installed them with no problem at all. They do know what they are doing for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff was so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did Jeff from the Geek Squad set up the TV, he worked with us until we were comfortable using the remote instead of a Roku. Hopefully we can get him back for the next TV replacement!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful in dealing with unexpected additions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One TV died and when purchased New larger TV they moved living room wall mounted TV to that location including wall mounting in the new location with one visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, helpful, excellent teacher! I would highly recommend this technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad member was fast and very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member did a great job in setting up my TV. He answered all my questions. He was very nice and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are going to mount a TV on the wall or set it up, have the professionals at Geek Squad do the work. I did not want to take a chance on doing it myself and get something wrong. Geek Squad guarantees their work. I have been a Geek Squad member for several years and it has been a great decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knowledgeable tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech was deeply knowledgeable and good teacher. Assisted with options for use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Benjamin and Brandon did a great job! They dealt with each problem is it arose and I am happy to say they solved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that installed our new LG OLED television did a freat job. Very professional and courteous as well as friendly and helpful! Very happy with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, helpful and easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nargan and crew were on time, quickly installed TV and sound bar. There was a difficult situation for the installation but Nathan and Paul did a good work around and all is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were so helpful and polite, they treat us as though we were their grandparents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV was very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed TV on a stand along with sound bar. TV was connected to existing equipment (cable, DVD player and Firestick). The installation went well. Agent made good suggestion about using Netflix.

    I would recommend this to a friend
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