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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 18,772 reviews
  • Rated 5 out of 5 stars

    Very professional and knowledgeable technicians.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed our new OLED tv, connected and tested associated components, and showed us how to operate the system. Very efficient; no problems. They also hauled off our 15 year old TV that had finally expired. Highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were the best. So helpful and pleasant. They answered all our questions and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tec was very good spent time making sure that everything was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed/hooked up TV, Very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super service. Courteous, friendly. Would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very polite, effective and instructive techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed Netflix and my computer to TV's. great help for this senior who is NOT tech savvy. Also supplied advice as to other computer questions /concerns. Super polite and patient. Thanks and LOVE the Geek Squad Vans!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people they sent were very through and efficient. They took down my old TV that was not working and mounted the new one and had it up and running in no time. I would thorougly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech service was on time, notified before arrival. very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job adding antenna adapter and scanning for additional TV channels. Geek squad employees were Tyrese and Lionel of Saginaw MI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who came to set up our tv was awesome. He was very patient and showed us how to use the remote for the t.v. We also had speakers from our old tv and he showed us how to use them with the new t.v. Awesome service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were very professional, respectful, and answered any questions we had..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a fantastic job for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unboxed & put together tv. cleaned up & setup tv. removed old tv as requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    " JOB WELL DONE."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was on time not late they set my TV up in a reasonable time frame and they check everything to see if it was working and they also clean up after they finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was great to set up my new TV and soundbar and connected devices. Very efficient and provided support on how to operate the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Effecient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could have installed this myself but it was way easier to have a tech do it who's done it umpteen times before. She had a few tips for using the TV, installing the sound bar (when it is delivered) and was a pleasure to deal with in all regards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad expertly installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys connected tv and were very helpful answering any questions and made sure everything working before leaving! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. They set up the new TV and took away all of the old material. They took the time to run me through setup for the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our tv and connected it to all the necessary items. They were polite and performed over and above their task by moving our temporary tv and relocating it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my tv hooked everything up and were very kind to the fact that i am not very tech savvy they were great gentlemen to have in my home . if i ever need help i hope i get the same 2 gentlemen i couldn't have done it without them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knowledgeable tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech was deeply knowledgeable and good teacher. Assisted with options for use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The took care of the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and took care of the problem quickly. Both young men were polite and explained what to do if we had the problem again.

    I would recommend this to a friend
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