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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men set up everything and explained and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aaron

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was great, was on time and very professional. He answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful. They made sure I knew how to work the tv and all the extras, They were courteous, pleasant and I would love to have them install anything else I purchase. Very neat. Took cardboard and packing with them. Left no mess whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is above and beyond.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The knowledgeable and friendly agents set up the TV and connected all my devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected it up ok. Was worth it for the delivery, unboxing & connections. Saved me about 30 minutes. Instructions on controls was good. Installer did not connect the sound bar to the internet & download the latest software. I needed to do that myself to troubleshoot a loss of sound issue. (Thank you internet)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees showed up on time and correctly installed and adjusted my new TV, moved the TV it was replacing to a different stand, and removed my very old TV for recycling. It's been a pleasure having Geek Squad come out for two TV installs and an appliance install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first we thought this tv was too big for our living room, but when the team set-up the tv we were in love. The picture is clear and the sound is perfect (we did purchase a sound bar). The installation team was top- notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, helpful, excellent teacher! I would highly recommend this technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer set up the new TV in the living room, moved the old TV from the living room to the bedroom, and took away the old TV from the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely efficient knowledgeable polite Friendly and Courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was excellent and highly recommended for senior citizens as two people are required to properly lift the TV. Also. The two gentlemen who came were outstanding. Very nice, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad agent gets the job done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so nice and worked in a timely manner. He delivered, connected tv to other devices, and took us through the many features available on the tv. Geek Squad had called and changed our appointment to arrange for the pickup and disposal of an older tv. The agent knew about the pickup but not that it was a big heavy tv. A tense moment but he handled it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond to make sure your

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were true professionals! Set up didn't take any time and they showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very efficient and helpful to me in sett

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As first time buyers of a flat screen, smart TV my wife and I would have been very overwhelmed but the Geek Squad made it super easy. We are extremely happy with our new TV.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    The guys were GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Friendly, knowledgeable,and patient! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE LOVE THE PICTURE QUALITY AND THE SOUND(DO NOT NEED A SOUND BAR OF ANY KIND) HAVE NOT FIGURED OUT EVERYTHING ABOUT HOW TO OPERATION FOR APPS BUT SURE WE WILL....VERY HAPPY WITH OUR PURCHASE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job for 65" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered my new 65" LG TV. Got the TV all setup with my subscriptions and showed me how to move between channels. Got my antenna setup too. They were helpful, answering all my questions. Really great service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not as geeky as they should be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid extra to have a "pro" install my new Samsung 65" tv and a Yamaha RXA2A to my system. What I got was a delivery person who need my help setting the tv and receiver because he could not understand the directions. Go figure-ya pay for this and they give you that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squads employees were knowledgeable, courteous and helpful in every way when installing my new 65" TCL TV. I could not have had a better installation service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service installation went very well. Troy and Bruce arrived on time, worked efficiently and explained operations really well. We were very appreciative of their work.

    I would recommend this to a friend
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