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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech service was on time, notified before arrival. very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set everything up for us and showed us how to use it. We are very satisfied with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up and intall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech Stayed extra time and moved another tv for me and then helped set up other devices...great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Team unpacked, setup and connected all my devices, and ensured my understanding of how to operate was adequate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were more than impressed with the professionalism and competence of the Geek Squad that came, assembled, and installed our new system. Also, their explanation of the controls and assistance overall. Great team! (Loon Ho, Steve Seger, and Mike Conhim)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only wanted a larger screen with a crisp picture had the geek squad set it up and install it, they were so thorough in explaining everything to me. This whole experience was great and I love the tv it more than meets my requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV to all my devices. They did a very thorough job, were very polite and made sure I had no questions and knew how to work everything prior to leaving. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job mounting and setting up my 65 inch television. They were kind, professional and cleaned up after the job was complete. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were thorough in diagnosing the issues affecting our system after remodeling, ensured everything was connected properly snd working without any issues these guys were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan and Rickie installed and set up my TV quickly and efficiently. They were friendly and explained all the features and how to use the remote. I was very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always call the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come in to connect my 100 projector! They took there time to make right. The measures, they tested and they hooked it up perfectly. They also showed me a sample of what the picture would look like and it looked awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was unable to enter the store during the COVID19 pandemic, the manager agreed to go over my order and the different options available, including in-home installation and Geek Squad warranties. I am a senior citizen and live alone so I decided to purchase the setup service for my 65" tv, sound bar and blu-ray player. The Geek Squad team was prompt, knowledgable and courteous. After the job was completed, Marco offered his business card with his direct number and suggested that I contact him if I had any issues. Since the installation, I have had a few minor issues which, as of yesterday, were resolved by another Geek Squad member. The bottom line is: I recommend this service regardless of your age or ability level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV talks too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is good, but there must be a way to get rid of the annoying voice that keeps reminding me that there may be another way to watch, a different service provider I suppose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing crew

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were very professional, respectful, and answered any questions we had..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I could have set TV up myself I elected the Geek Squad service. They unpacked and set up TV, set up cable remote to work with TV, adjust the picture for the best quality, and hauled away the box and packing. I thought it was worth the $.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy’s weee more than professional, but still so down to earth and so friendly!! I had an absolute excellent experience! It was also worth every single penny to have it done professionally and I would do it again!! ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The help was worth the cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid a lil extra for delivery & set up.... WORTH IT! Gentlemen were on time, quick, knowledgeable, would def use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and it was done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy while safeguarding our health.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First he removed the non-operational television from my bedroom, then relocated and hooked up the my smaller television from my living room into my bedroom. Then he brought in my new 75" television and surround system, installed them and ensured everything worked as intended even with the Cox contour universal remote control. Once everything was working he took all of the boxes and trash leaving my home looking like he was never there. He had a great positive attitude, answered all our questions and wore his face mask at all times while ensuring he maintained social distancing during the entire process. Will definitely use the Geek Squad set up services again when purchasing new products requiring installation and set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new OLED TV and was sure glad that they hooked this up and got it running before they left. There is so much it does and while I like tinkering with it I feel a lot better after they walked me through it. It cost me a little but it was money well spent.

    I would recommend this to a friend