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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 18,772 reviews
  • Rated 4 out of 5 stars

    tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they put on the stand . made sure tv turned on. wow!! I guess i got paid for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great guy came and set up my new TV... excellent technician and outstanding Geek Squad service as always... you guys are great and I have used Best Buy and Geek Squad for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed our old equipment and installed our new TV and Soundbar. Everything went well and we love our new setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up my new TV did so very efficiently and did things I would have thought of. They also addressed any other tech questions/issues I had. I only wish I had thought of a few more while they were here. Definitely worth the small fee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They crew did a really good job setting everything up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad personnel top notch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek technician was terrific! Very adept and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came to our house was led by Ejike Asomugha with Patsy. The team was very well qualified, knowledgeable and pleasant. We were well pleased with the Geek Squad members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DID GREAT SET UP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD saved us from countless hours of do-it-yourself agony. It was clear that they had set up countless TVs. They explained how the equivpement worked and stayed with us, coaching us on how to use the equipment. Now, I want them back...I've decided to mount the TV on the wall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome! They knew exactly what to do and what components were needed. Plus they took away the ones I had for years that were dust collectors. Thanks very much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife got this for Father's day and it was the best gift ever. I've been meaning to get my TV connect and setup completed since we moved into our new place but time has just not been my friend. This took the headache out of trying to fit it into my schedule and now we can enjoy our TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked efficiently and professionally. He remained until we were both confident that I knew how my new remote worked. Also gave me contact info in case I required additional instruction. On time, helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer went far above and beyond my expectations. He was patient, efficient, and helped educate me on my new TV. I could not have been happier with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and quick TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed the old TV and mounted and set up the new one. It was all done the day after purchase. It couldn’t have been better! This was done for my 95-year young mother, who was thrilled to have a working TV installed so quickly. They took the time to make sure she wes comfortable with hew cable set-up and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome Back...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to my home had been here before, so that took a lot of uncertainty out of the visit.... Kudos to him !! He revised and reviewed everything from the last visit and took care of all of my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bestbuy is the absolute best in America

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Senior citizen happy and Best Buy is the reason i am happy because they are always on time and always fix the presented problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Bob's New 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TotalTech set up my new Samsung 65" TV on the console perfectly. They connected it to the internet and my cable provider for seamless use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 technicians from the Auburn store that came out to install were awesome! Very courteous and nice. Thank-you, you have great employees!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did an excellent job of setting up my new TV for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation of my new tv and its connection to all my devices was done quickly and efficiently. the technicians were very professional and made sure that I understood the inter-operation of my devices thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3 people that came to my house to install our 2 tv. They were very professional and very understanding to both me and my husband. Neither one of us are very technical and they were so very helpful and kind to us.

    I would recommend this to a friend
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