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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 18,760 reviews
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job but there were some issues I had to fix myself after he left. I couldn’t use my remote to turn on & off and adjust volume. I fixed the issue by simply moving the tv back a little but had to get help since it was heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents delivered on time & in house Geek Squad did the Set Up which was great !! They also explained the set-up & how to work the TV & hand controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the fellow who set up our tv. (I forget his name.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay to Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian, who set up my new smart TV and WiFi was the best..worked quickly, yet took time to explain everything to me ane patiently answered my questions Brian is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job setting up my new TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job in setting up my new 55" Bravia TV 90J. He was able to use my old receiver to hook up the TV with my Sony DVD/CD player, Sony VCR and Sony Turntable. He used an adaptor to get my VCR working and with this TV it adds an input to use and the picture quality is great! I originally was going to try and set up everything myself but was so happy I did not He needed to change out my HDMI cables and had them available in his truck so he could complete the set-up. It was worth the price to me. He was very pleasant, sense of humor, confident and I could tell he really knew what he was doing. He did it very quickly, set up my remote, linked it to my wi-fi and showed me features of the TV so I could start enjoying it as soon as he was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all applicable devices in a very professional way. They explained how everything works and took their time doing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job tying the tv,reciever turn table and dvd player together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys were polite, hooked up the new TV quickly & hauled off the old one. They took time to show me how to use stream programs using streaming services from my laptop. They were fun to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. Best of all they were patient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek service, they did a fabulous job installing & setting up my 49 in Tv & stand, they are so nice and professional, they would not leave until I checked out installing & setting up my TV & stand. and was satified with there work which I am happy to say there the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable - great work! Cleaned up and hauled all trash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome. Were on time, courteous and connected everything. They also took time to explain to my my new 85 Inch TV and answered all my questions. Excellent customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job delivering, mounting and setting up my LG TV. They then cleaned up everything and even hauled away my old TV. Gaspar was terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Combo Blue Ray/Netflix/Youtube hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I have an older non smart TV. It works very well and has a great picture. This device enabled us to turn our older TV into a Netfix streaming set up, essentially making it a smart TV and providing the new Blue Ray player we needed all in one. Very affordable too. n

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very impressed with this geek squad of ONE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you , Cam , for your professional delivery and install of my TCL65Q Roku , you went the extra mile with your explanations and advice on enjoying my new tube, my salute to the "independents" !

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Thomas. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Another great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated version of the tv I purchased from Best Buy 9 years go. I am very pleased with this version, as the color and the detail is an improvement from my old set. I am very loyal to Sony televisions, and this version has lived up to my expectations, I also paid $1000 less for this version than the one I bought previously, so this is a win-win for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best by agent that completed the installation was very knowledgeable and informed with the product that he installed. The individual did a great job, and actually provided some additional tips about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture perfect, just the right size, right price! Technicans did a great job, they were efficient, knowledgeable, and answered all questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these two geek squad gentleman were extremely helpful. They answered all my questions during set up and then stayed extra to answer more questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond to make sure your

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were true professionals! Set up didn't take any time and they showed me how to work everything.

    I would recommend this to a friend
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