Customer Ratings & Reviews

Jayden & Jordan were very efficient and explained everything so that all of our questions were addressed. Very helpful

The agents who set up my TV were great. Very efficient and helpful in explaining the use of the TV.

Best tv I have seen yet. Sound is really good without a sound bar. Only one thing, on some shows if it is night then you are looking at a black screen with just sound. Not many shows but a few we have seen.

The two men set up everything and explained and answered all our questions.

Excellent service. I recently ordered a TV for my parents online and had the geek squad install and remove their old picture tube TV they were very satisfied with the service and very clean and knowledgeable

Edward and Ash were right on time, polite, professional, and patient. They carried heavy equipment up a grassy slope to get everything safely into the house without complaint and without any mishaps. Their tech savviness was evident, and they were helpful and kind in guiding me through my part in the set-up portion requiring my input. They were exceptionally customer-service oriented---Best Buy is lucky to have these capable staffers representing them. How impressive!

The agent set my TV on my entertainment center and also set up my channels and showed me how to use the tv clicker.

The techs set up the TV but had a bit of a problem having my older wired sound bar and Blu-ray player to communicate with each other. I wound up having to use 3 or 4 remotes to get what I wanted. A few days later when I set up my Google account and added an app, I couldn’t get the cable TV to display. Called Geek Squad. They walked me through a troubleshooting process ( a workout going back and forth behind and in front of the TV , pulling out and plugging in, then playing with the remotes). My sound system is old, so it’s finicky connecting to everything. After about 30 min, everything was working well. The tech I called gave me a heads up to reboot everything (especially my cable box) whenever there’s an app update. They were very helpful. And I’m getting used to this Smart TV. I’m down to using 2 remotes, now. If I want to watch a dvd, then I’ll have to use a third remote to control the Blu ray player. No worries….I’m streaming more, now.

GS arrived on time and worked quickly. They showed me how to use the features after settling up the tv. Thanks again, GS.

The agent mounted my tv and connected it to all my devices very efficiently and made sure everything was working correctly

Set up was excellent. The technician was profession and courteous. Worth every penny!

the squad arrived on time and went to work on a site assessment , tha main problem that i have plaster lathe walls but they overcame the issue luckily it was above the fireplace so the plaster is much thicker there al in all a great job

Knowledgeable, patient, thorough. And quite pleasant. That's how I would describe the Geek Squad tech. He took his time, answered my many questions, and made sure I understood everything before he left

Good guy and very helpful. Smooth installation and helpful advice on stand. Appreciated his help. Kept it simple and it all works now. Thanks!

excellent geek squad was very fast with the instillation of my tv friendly and considerate

They installed my tv to my entertainment center they also did a great job on the installation that day . Thanks for everything from the geek squad.

the Geek squad are very good at all i need to have done. I like to have Robert in my at anytime. I trust him and he is doing.

The contractor was prompt, knowledgeable and polite. Thanks!

The agents did a great job setting up my tv, they connected to the internet and connected my Roku also. And in addition they were very kind to move my other tv into another room. And they also gave excellent service during the entire process!!

The agents put my new TV together and set it up. Went very smooth.