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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    Samsung 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put my new TV together and set it up. Went very smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can count on the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I've used the Geeks and in one word, they are Awesome. If you want your equipment installed in a workable, neat, and functional way, the Geek Squad in always there to help. These guys really know what they are doing. USE THEM!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael & James did a great job . They were both very polite and professional . I would highly recommend them and would definitely use their services again . Thank you to suck kind & helpful young men !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician who set up my 55 inch Sony tv. He figured out a complicated setup because of my steaming device. An 11 out of 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary and Craig did a fantastic job installing my 49 inch Samsung TV. These two members of the Geek squad do exceptional work and go out of their way to make the customer satisfied. This is the second installation completed for me by Gary and Craig.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation geek was Eddie and his sidekick. They were both incredibly knowledgeable and pleasant. Answered all questions I had at the time. Also were fully covid19 protected which I apprecso very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and effective install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were on time and brought all the correct devices with them. They were very knowledgeable and helped me make some choices in the setup process. Everything worked right the first time. Happy with my decision to use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these two geek squad gentleman were extremely helpful. They answered all my questions during set up and then stayed extra to answer more questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional set up a plus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was polite and fast. Reason for 4 stars instead of 5 is that he ignored my request for cord control, so I had to disconnect and reconnect to make things look neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and knowledgeable service rep.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep arrived on time, unpacked the tv, and set it up. Later, we needed the color adjusted and he returned to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers installation on large tv’s and we’re so glad we used it. Geek Squad gave us excellent service before, during and after the instal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only set up the TV, instructed in use. Plus, he was able to make my existing wall mount work with this smaller unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an exchange. The agents packed up the exchange and installed the larger TV. They did this efficently but did not program the TV and DVD player. I have to choose the one I want. Before the default was xfininity on my TV. Now it comes up by HDMI input.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was knowledgeable and friendly. Everything was done in a timely manner and he answered any questions I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was very professional. Arrived on time. Promptly introduced himself. Explained every item and made sure I understood everything before leaving. And left his number incase there were questions later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I mentioned before in the last review....these guys were great at assembling a large TV stand with storage for aa 65 inch TV and explained all about the TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up of 65“ LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing TV was okay but not enough time for teaching elderly on the use of the remote. Of course the men knew what to do which was good but this should include more time on use of remote for the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cut the cord with Xfinity and started to stream The geek squad set up my tvs and gave me tutorial on the how. Geek Squad is wonderful. Highly recommended by a new retiree.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to set up our TV were wonderful and very helpful. They went over all the details of the tv and how to operate the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    david an daniel were both great - very respectful, very knowledgeable and performed whatever tasks i needed done - they even had a few suggestions that worked out better than my original plans

    I would recommend this to a friend