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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house moved my old TV and set everything up with the new one. The were very clean and left no mess at all. They were both friendly and explained my new TV thoroughly. I will continue to use this service for every major purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy install, remove the old and bring in the new. A few screws and done. This install didn't take too long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV quickly. The Geek Squad member who came later to connect the TV to the Xfinity box did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. This model has better upgrades from the previous set I bought last year, making it nicer to see and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service with both Samsung TV & Ring Door Bell installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - replacing the TV which was broken when it was unboxed. They had everything hooked up in no time and explained the option to enroll in Total Care which we did. We would recommend Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, efficient set up and instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, were extremely helpful in moving furniture that is too heavy for me and installing the new TV. Hooked up existing DVR player and prepared it all to work well. They were courteous and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was installed works fine even has a better picture than the old 1 installers were very good and on time and showed the operating features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was great!! He went over and above setting up my mothers new TV. He was very friendly and professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up my new Samsung 65" TV were great! They were super fast and super efficient. It was worth the extra money to have Geek Squad set up the TV and haul away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of our new tv went great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went great on our new Sony big screen smartTv. The gentleman that set it up was fast, polite, made sure all worked properly and that I knew how to use it all. Picture and sound are beautiful. TY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job setting every thing up, very polite too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was nice and did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted and set it up great ,worked fine for 30 days ,not the geek squads fault

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member set-up our TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan H. brought our new LG 55inch TV and set it up in the place we designated. He did a very good job and was very friendly and helpful with any questions we had and he did it promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my new Lg86 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents that installed/setup my new Lg86 inch TV did an amazing job! They were very thoughtful and helpful. They took the time to explain the functions of my tv and how to better understand the operation of my tv. Great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian, the agent, set up the new tv and made sure it was working properly and set where I’d like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy delivery is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents Joel and his partner was very swift and thorough when delivering my Tv. He took the time to explain in detail how to maneuver thru the channels and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my new Sony BRAVIA OLED TV and Sony blu-ray player and hooked up the cable box as well. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated version of the tv I purchased from Best Buy 9 years go. I am very pleased with this version, as the color and the detail is an improvement from my old set. I am very loyal to Sony televisions, and this version has lived up to my expectations, I also paid $1000 less for this version than the one I bought previously, so this is a win-win for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job in setting up a new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jelly did a great job setting up my TV…fast & efficient. She answered all the questions I asked, with patience.

    I would recommend this to a friend