Customer Ratings & Reviews

Mark and Chris from Missoula, MT. geek squad were fantastic in installing our new tv and installing our older tv somewhere else in our home. They were very professional and I highly recommend them.

The agent set up my TV and was very helpful in getting an existing problem resolved.

The Geek Squad service delivered, unpacked and installed my TV Quickly and set everything up and cleaned up the box and the wrappings and was on his way........showed me how to use the remote and answered questions........Very patient and courteous! Thank you........

The guys arrived on time, set me up, & answered all my questions. Great experience.

Firstly, I was given the impression upon purchase that two people would be coming as the tv we were replacing, was large and very heavy, much too heavy for one person to handle. I took photos of it and showed the salesperson when I bought the new set.The person who came to set up was alone, and though he was a large man, it still was too much for him to do alone. My husband had to procure one of his workers to come to the house and help take out the old set. I was also NOT sold the HD special cord connector that I would need to use on the new set. The installer knew wiring, and connections, but when he connected the tv, it was playing in black and white and not filling the whole screen. He told us that this would clear up as soon as we get that HD cord connector. It did not clear anything up. Then we called him and he told us that it meant something was wrong with the set and we should therefore return it. We returned it afterward. However I don't think that he was knowledgable enough where the cable connections and tv connections with a VCR are concerned. These geek squad people should be trained with FIOS cable compatability as well as VCR and DVD players which he was not.

The agents mounted my t and connected it to my cable. Then I was given extremely helpful operating tip. The TV is great, and the agents are an asset to your company.

Installer did a great job and answered all my questions.

Did a great job of hooking our TV up. Called to let me know when he was coming and was very efficient. Walked us through the steps and made it as simple as possible!!

Nice tv and quality picture. Also the sound is pretty good. The only down side is the feet to hold up tv on a stand, could use more support, living in California this is extremely important.

THE AGENT SET UP MY TV AND MADE SURE EVERYTHING WORKED BEFORE HE LEFT

The guys are very professional. They arrived on time, put the tv together, showed me what I needed to know, and took the empty box with them. Great service.

The gentleman (David and Jason) were awesome. They installed our TV and answered all of our questions. They were neat and respectful. Highly recommend them.

They arrived on time and took care of the problem quickly. Both young men were polite and explained what to do if we had the problem again.

The Geek Squad guys are the best of the best! I am old and new technology confuses me. The were very patient and explained the new remote and set up the sound bar and blue ray player and how it all worked harmoniously.

The installation and delivery team was amazing. They delivered during a wind storm and made it in time. They were helpful, did a great job and were very professional. I was very pleased with their service and professionalism,

The gentleman was both professional and efficient. Could not have been easier for me.

Technicians were on time, they were very skilled and careful not to damage walls when they were accessing the cables that needed to be replaced behind my tv.

Having had great difficulties, as previously described, getting Total Tech Support at the Novi store for my WiFi LapTop, I tried my luck at the Brighton store. I happened to meet the guy in charge of the Geek Squad for that store. When I explained that I had tried to get a Users Manual from HP for a full hour, and never even got to speak to a real person, he was eager to help. Now I have a barely operable printer at home, so that is a limiting factor too. He contacted HP and found the correct Manual. He had it printed for me right in the store, all 64 pages of it! I may still have difficulties figuring things out after I've reviewed the manual, front to back, but now, at least, I have a decent chance of getting something close to the full advantages of this excellent Laptop I purchased on March 21st.

Set up was great…guys were kind and friendly. I had no problems whatsoever

The Geek Squad service providers represented Best Buy very well. They were courteous and professional. As they proceeded in mounting and programming the television, they explained what they were doing. In addition they showed me how to interact with the programming.