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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great! On time and very knowledgeable in the device and my surround sound setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service with both Samsung TV & Ring Door Bell installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remarkable service. Was a little pricey having this delivered and set up but totally worth it. Very nice and connection and set up was fast, they answered all of my questions and very professional. Thank you Best Buy, Markus and Billie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of our 75 inch Vizio was great. They arrived when they said they would and were very professional. Explained the workings and setup to us very thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer did a great job doing the hookup of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted our tv and connected all devices as needed.. very friendly and explained all options for the operation of the remote ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up was best idea ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Schwartz was great, he had everything set up in no time, helped us get the new TV connected to our WiFi which we hadn't done on our old set. He was helpful in showing us how to use the remotes and where to find all the things we wanted to access on our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely professional.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, thorough, and extremely friendly. They knew what they were doing and made sure I understood everything i needed to know. They answered all my questions about my purchase and advised me on future purchases. VERY pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent set up my new TV & connected my DVD player & took time to show me how to work the ROKU U-tube channel, so I feel like my system has been UP graded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed me how to navigate remote, nice guy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman, made feel at ease, as I had ready took out of the box and connected the feet. It was ready to be connected. Casey was so nice. I think that the right spelling. He called first, was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 2 TV's in an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed 2 TV's. Set them up and cleaned up in 1 hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Team unpacked, setup and connected all my devices, and ensured my understanding of how to operate was adequate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech help and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was as helpful as anyone might expect. He not only set up everything quickly and correctly, but he also explained what he was doing and what we need to anticipate from the TV we purchased. He couldn’ have been more accommodating and more capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called to let me know when they would arrive ,they were knowledgeable , they made sure the T V placed in a safe area ..they made sure i was happy with tit's location They were courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents installed my TV and sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very professional, they worked fast and got everything ready to use, 100% recommended this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my gaming devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The super awesome agent did a great job installing cables, wires, mounts. Brackets. Remote control and he made sure everything worked very very very well. I would hire him again. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service & Communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team came to our house right on time and called as well as texted prior before arrival. They were very careful in our home & even put on booties over their shoes. All of the boxes and residual materials were cleaned up and taken away. Very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installer was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was anticipating being disappointed by the installer and was immediately impressed when he put booties over his shoes when he came in the door. Everything got even better from that point on. Good job, very professional without being stiff. Altogether an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 50 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was knowledgeable, professional and efficient. We were pleased with the quick installation and would recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready, St, Go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was both professional and efficient. Could not have been easier for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, of the geek squad, did an efficient job installing my new TV and explaining all the details, and removing my old set.

    I would recommend this to a friend
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