Customer Ratings & Reviews

They were very nice but did nothing with my cords.

Lazy installers install the TV in the easiest position after a while I see where it should have been I've been

Dylan and Zach the installers did an outstanding job. They are courteous, professional, knowledgeable, and capable. Each answered all my questions at a level I understood and gave me good information about the TV and soundbar. Connections to my existing services went smoothly. Fine tuning of TV picture was done to our satisfaction. I would have them back in our home. They are an asset to Best Buy.

This was my first in-home delivery and setup. It was flawless. Both men were professional. They took care to cover their shoes and were respectful of my home. They placed the TV where I wanted, hooked it up and got it running. They made sure to answer any and all questions we had. They removed my unwanted TV. So very sad that BestBuy has taken this service away. Sure do wish they would reconsider their decision on their Total Tech Support and put home service back on.

I had great service from the geek squad. They set up my TV and a short amount of time explaining everything to me and it took the pressure off of me of worrying had to set up. He was very knowledgeable and personable and did a great job. I’m completely satisfied.

The Total Tech TV installation team of 2 installed 3 new Samsung TV’s and 1 new Insignia TV. The total project required just less than 2 hours. They also removed the 4 older TV’s being replaced. The agents were very efficient and knowledgeable. They also demonstrated how the new TV’s functioned. A very professional job all the way around.

The Geek Squad Technician, Brian, was professional, prompt, knowledgeable, and made every phase of the installation quickly, complete, and congenial. Brian answered all our questions, showed attentiveness and care ensuring the installation was just right. We would be glad to have Brian in our home to install or service any Best Buy Products. He exemplifies something rare in service today... genuine customer first commitent and personal engagement. Face to face service work puts technical representatives under pressure to maximize productivity on tight schedules and often with unknown challenges. Brian handles these challenges while never telegraphing any stress to his customers. He makes us feel like we are his sole concern when he is in our home. Who could ask for more.

Very pleased with the installation, professionalism of the techs, and their taking the time to explain the new TV.

This is a really good service. The Geek Squad delivered my TV, unboxed it, attached the base, and set it up completely to get the best picture and have it work with my cable box and remote. Could I have done it? Sure. But they did it in less than 30 minutes and it would have taken me about an hour. Plus, they showed me some of the TV's features that I may have never noticed.

We recently bought a new television to replace the one that finally stopped working. The technology is constantly changing, and we wanted to be sure that our new purchase would work without me having to figure out how to download, transfer, or program something that I am not aware of. The GEEK squad guys were very polite and efficient. we had many questions that they readily answered. they not only answered our questions when setting up our TV. they even showed us pictures, so there was no confusion and they wrote down exactly what cable I would have to install to connect my soundsystem. The GEEK SQUAD saved us a great deal of frustration and confusion. they were well worth the cost of their services

In home setup staff was great. Setup two TVs and assured I know what I was doing before they left. Very quality service. Knowledgeable. Explained how to improve quality, offered advice when asked, friendly, and efficient!

Two members of the Geek Squad delivered, unboxed, and set up our new 65" SONY TV. They were very friendly, knowledgeable, and professional. They took the time to explain the new TV, how to work the remotes, and they made recommendations. We were very pleased, and we've had no problems since the set up weeks ago.

The agents helped to mount the TV on a wall mount I had already installed. I made the cable connections myself. Setup took a long time because the update installation during Google activation for TV software took a long time as did the scan for on-air channels. Not the agents fault. It did seem strange that there were only two people to install a 135 lb TV. The weight per person exceeds OSHA safety limits. Since I had limited width and height to install that would prevent safe handling, I had made up a rig to lift it in place so they only had to lift it from the box onto the rig and then balance it as we rolled it in place so it didn't fall over until hung on the wall mount.

He was exemplary. Hooked everything up. Explained all. Didn’t leave until we were comfortable with the changes.

The Geek Squad men, Brett Massey and another technician came out and installed my 77 inch Sony. They were very efficient and knowledgeable. They explained how the Sony control worked and how to navigate it. Theey were also friendly.

The tech was very professional, strong and helpful. She unhooked the old 55" Samsung took to her truck and brought in and installed my new 50" Smart Samsung tv. She set up all connections with the new streaming service and made sure tv worked as it should. She was very accomidating.

I’m starting out by saying that any new tech or electronic purchase makes me break out into a sweat, BUT…. The installers were incredible. They did a perfect job of setting up my tv, but even more importantly, they patiently explained how to work it so that there was no panic when they left. They seemed to understand that this was a problem, and their kindness and patience was over and above. I recommend the Geek Squad 100%.

The installation team was on time and very professional. Installed and connected everything for the home theatre system I had purchased. Explained how to use everything after getting it all connected and set up. Cleaned up the boxes and debris along with expertly routing the wiring. Top Notch service.

The Geek Squad, two men, showed up right on time and immediately went to work. There were two 65 inch TVs to install; both members were fast and efficient and happy to explain their work. They hooked up the TVs to our local internet, and they explained how to use the remotes and the various options available on the Samsung TVs. Thanks to Best Buy for hiring such qualified installers which is just one of the reasons why I will continue to buy all of our appliances and electronic devices from Best Buy.

I would normally not spend the extra money to have a TV hooked up, but given the size (65 inch) and that it’s a smart TV that I was totally unfamiliar with, I thought it was a wise investment, and it was I received a message the night before, letting me know the expected time frame for delivery and setup the following day. When the big day arrived, David, my Geek Squad Geek called and asked if it would be okay if he arrived early. Oh boy, was it! I was so excited. David arrived right when he said. Carefully unpacked my new TV. Set it up, and walked me through the controls, step by step. He answered all my questions, and even laughed at my bad jokes. He was polite and friendly, and before leaving, gave me a phone number to call him if I had issues or questions. And then, as he was leaving, he removed all the packaging materials and left my living room neat and clean. If David is an example of all the Geeks in the squad, I would not hesitate to use the service again for future purchases. Thank you David