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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 18,760 reviews
  • Rated 4 out of 5 stars

    TV talks too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is good, but there must be a way to get rid of the annoying voice that keeps reminding me that there may be another way to watch, a different service provider I suppose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and advice from technicians. They actually suggested changes to my purchase that saved me money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony install by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional answered all my questions and the install was done in probably 45 minutes time I highly recommend using geek squad if you have a complicated setup like mine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    " JOB WELL DONE."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was on time not late they set my TV up in a reasonable time frame and they check everything to see if it was working and they also clean up after they finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery on a large new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use The Geek Squad, but a team of two from Best Buy delivered and helped me set up a new 77" Sony TV. They were extremely considerate and helpful and a pleasure to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend other Best Buy customers to let geek squad to set up TV and also Connect your TV. I recommend friends and family to do the same. Very professional and polite…. Thank You, geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jared

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared was great, came in assessed the area where the TV was going to go. Installed the tv and set it up. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a 75: LG TV and surround sound system. We decided to have the Geek Squad install our new equipment. What a great decision. The two gentlemen who arrived to our house could no have been more professional and knowledgeable . We are so happy we added this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our tv and connected it to all the necessary items. They were polite and performed over and above their task by moving our temporary tv and relocating it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely efficient and courteous. They set up my TV and made sure everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great! Installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does a fabulous job of installation and what is more important is the great job with explanation. Not being very technical myself, I really appreciated the technician's attention to the details and making sure that I understood how to operate my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad notified me when they were coming and arrived on time. Went about the installation, gave me instructions, and and answered all of my questions. Did not leave until I felt comfortable with the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad: LG TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely professional, quick and pleasant. They brought in my new TV and installed it and set it up quickly and cleaned up the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and helpful. TV is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my t v....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed t v and hooked up my devices (TIVO box and new SONY blu-ray player) only hitch was they didn't quite explain how to use the damnd thing, I'm a little slow, so some coaching would have helped,but, other than that, excellent install!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time set my tv up quickly and set all my channels for me. Cleaned up and took my old tv away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and installed it in a minimal amount of time. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing I couldn't personally handle a 65" TV, I felt it was my best option. I can't say I was happy with the price but 2 guys delivered and set my whole system up in 30 mins and EVERYTHING WORKS!! Not even a tiny bit of frustration! The guys were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and thorough TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people know their stuff. The wire-up and process of inputting the appropriate TV and sound bar settings went smoothly. They even volunteered to set up my wife's phone so images on it could be displayed on the TV screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service setup of my new tv was very professional. It did not take long to get it out of the box and setup in no time. Very professional. Explained a few things in order to understand how it worked. Love my new tv

    I would recommend this to a friend
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