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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    The installer did a superb job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very well informed about the product and the installation went very smoothly. He programmed the set and the blue-ray player and explained everything so I could understand. Very good installer. A+++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many would say "I can do it myself" but at 81 we needed help to get the set in place and hooked up. Tech did an excellent job of explaining operation and also answered some questions on the Sonos system we had recently purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was set up rather quickly , but the color needs to be calibrated after 100 hours of use. I made an appointment for Geek Squad to come out and calibrate the colors. It looks great already and can't wait to see after it is adjusted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always the Geek Squad is the best, we use them for computer set up, and with our phones. Never an issue at home or in the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 2 TV's in an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed 2 TV's. Set them up and cleaned up in 1 hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, efficient and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs showed up on time. Quickly set up my TV, showed me how to use it. They were masked and wore booties to protect the floor. I felt comfortable and safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. Delivered, installed, setup and took the old set. Very helpful in connecting HDMI with older RCA units. Very knowledgeable and great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy Techs are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very good at setting things up, the tech arrived and had it done quickly and easily explained how to use the TV saving me a lot of frustration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad members are the best in the business.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were the best in the business. Holden and team were so knowledgeable and helpful. All questions were answered and the hookup was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is well it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding(!!!!) on installing our new TV. He even came back later when we were having a problem and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad delivered and set up my tv quickly and seemingly effortlessly. I watched it and was glad I took their service. There was no way I could do the tweaking they performed. $ well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative delivering and installing my new tv was so goody to work with - on time, courteous, experienced and knowledge - and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my 65 inch Sony Bravia TV and connected it to all my devices and adjusted the sound system to maximize sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV and connect all of the devices quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install and Training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service and Tech were excellent. The training was invaluable for us to learn how to use the new technology. Geek squad member was very well informed and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and installed my TV without a problem. They were both very nice and knowledgeable. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Installed my tv in a few minutes and had it programmed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and courteous. He set up everything very quickly and answered all my questions during the process. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No doubt - an excellent investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup guys were great. Very helpful on explaining all the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep did a great job setting up my tv. He was very personable and helped set up my streaming services.

    I would recommend this to a friend