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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 18,760 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having total tech-support makes it very affordable when you don’t have anyone to do TV hook ups and wall mounting. Outside of so many services that come with that I was completely happy with my TV set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are knowledgeable and efficient. They were friendly and helpful in getting our audio system up and running smoothly. I would recommend them to everyone and wouldn’t hesitate to call them again if we need help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Technician set up the TV, removed the old one and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very good at their jobs and explained the operation of everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient and helpful. Would absolutely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture,great price,great TV wonderful way to watch a game

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Update software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unpacking and setup was great except for one thing - Geek Squad didn't tell me I needed to update the operating software. Seems basic but this is the first tv I've owned in 15 years so they were all old-style. It was my internet provider who suggested the update. The guys were friendly and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very efficient !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents set up the, explained what they were doing. They were very efficient. I was glad I had them do the inspection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked on my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad are very good at all i need to have done. I like to have Robert in my at anytime. I trust him and he is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. The tv was connected to my service before they left.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Needs 4 HDMI Slots On Samsung 65" CU 7000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" SAMSUNG 4K Tizen Crystal UJD cu7000 Picture is Good, and an Excellent price. However: ALL TV Sets Should Have at least 4 HDMI Slots, because You Will Need Them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    L Nichols

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with all the people who have come to our home,they have been friendly and very knowledgeable as to do the job at hand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 85 inch TV. I had the geek squad install it. It is more than a one man job. I was happy with the installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job connecting my TV, Tivo and Wii. Highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and connected my other components to the TV and programmed the satellite remote. They explained how everything worked and made sure I understood before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent knowledgeable, patient and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mu agent was wonderful--pleasant, kind, knowledgeable and patient. He had to problem solve and he was very much able to do so. We were at the end of his long workday and he never hurried, giving the same service he would have given if it has been earlier in the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my tv’S quickly and efficiently and connected them to the wifi very friendly and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DID GREAT SET UP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD saved us from countless hours of do-it-yourself agony. It was clear that they had set up countless TVs. They explained how the equivpement worked and stayed with us, coaching us on how to use the equipment. Now, I want them back...I've decided to mount the TV on the wall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was VERY knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up several things needed for new tv!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very approachable and friendly. They worked quickly to install the TV and made sure there were no malfunctions several times! My TV looks great in the living room because the agents worked very hard and amazingly!

    I would recommend this to a friend
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