Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Very personable and knowledgeable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joel came out and took about. Great amount of care to set everything up correctly and explain everything, took as much time as needed. Also moved a very heavy older set by himself that was appreciated.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Agent did a quick job and was very nice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected our tv,bluray and receiver. He thought he was here to install a TV. Our only disappointment is that the cables are so short we can't move our electronics at all. The agent did the best he could without knowing what he was here for.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did a great job and answered all my questions.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek man installed my tv in efficient timing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent who installed our tv was quite patient & very knowledgeable, but seemed less tender to seniors like us who understand tech slower.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timely service. Completely installed and set up the tv. Showed me how to add apps.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad team members were professional and courteous. They not only completed the install but made sure that I knew how to operate the new equipment.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents brought in my new tv and took out the old one. They connected other devices and downloaded streaming channels while explaining how things work.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
An Excellent Investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Justin, Our installer, was superior. He taught us things we never would have known to ask. He did a great job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was very patient, knowledgeable and polite. Everything was done correctly and in a timely manner.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed our TV and took away box etc.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad set up TV and thoroughly explained all functions. Excellent job by helpful gentlemen!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad came on time they said they would when they called. They installed the television set fast and showed me how to operate it I highly recommend Greek Squad.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Quick & Efficient Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Agent was competent and friendly. He quickly got to work, installed the wall mounts and connected the TV's. He was very patient and made sure I knew how to correctly operate the remote and television.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had Geek Squad for so many years for our computers and tvs. Great service, great tech's.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rick was an awesome technician! He set everything quickly and walked me thru all information I needed to use my tv. I was very happy with his service. Thank you Rick, Debbie
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did an awesome job of setting up my TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad set up my TV and they were awesome! They explained some of the features and showed me how they work. Awesome service!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad were exceptional installing our TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service people were awesome! Very helpful and respectful of our property. Went above and beyond for us. Thank you!!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Samsung tv setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Squad member kept in constant communication on his arrival time. Was able to hook up our 55 inch qled tv without any problem. He followed the safety protocols while in our home
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Awesome Service Installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris and Janelle were absolutely fantastic!! We could not have asked for any better installation and service. Chris is a true professional and Best Buy is very lucky to have people like this installing products for them. GREAT JOB!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Grateful for Geek Squad and equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We installed a new system of smart TVs and sound in our church. We are using the multiple TVs to show our PowerPoint, videos, etc. in our church. What a wonderful difference it has made. The TVs are clear and the connection with the laptop through all the other technical devices is so great. The Geek Squad installed the TVs, sound system, laptop, etc. to get everything working. I am so grateful I went this route. The Squad was efficient, friendly, and did not make me feel like an idiot because I knew nothing about what we were doing. Everything continues to work well.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad saves the day again !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional service rep installed and demonstrated my new TV !!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
