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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Very personable and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel came out and took about. Great amount of care to set everything up correctly and explain everything, took as much time as needed. Also moved a very heavy older set by himself that was appreciated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Agent did a quick job and was very nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our tv,bluray and receiver. He thought he was here to install a TV. Our only disappointment is that the cables are so short we can't move our electronics at all. The agent did the best he could without knowing what he was here for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek man installed my tv in efficient timing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed our tv was quite patient & very knowledgeable, but seemed less tender to seniors like us who understand tech slower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely service. Completely installed and set up the tv. Showed me how to add apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team members were professional and courteous. They not only completed the install but made sure that I knew how to operate the new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought in my new tv and took out the old one. They connected other devices and downloaded streaming channels while explaining how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin, Our installer, was superior. He taught us things we never would have known to ask. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very patient, knowledgeable and polite. Everything was done correctly and in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV and took away box etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up TV and thoroughly explained all functions. Excellent job by helpful gentlemen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad came on time they said they would when they called. They installed the television set fast and showed me how to operate it I highly recommend Greek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was competent and friendly. He quickly got to work, installed the wall mounts and connected the TV's. He was very patient and made sure I knew how to correctly operate the remote and television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Geek Squad for so many years for our computers and tvs. Great service, great tech's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick was an awesome technician! He set everything quickly and walked me thru all information I needed to use my tv. I was very happy with his service. Thank you Rick, Debbie

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an awesome job of setting up my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and they were awesome! They explained some of the features and showed me how they work. Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were exceptional installing our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people were awesome! Very helpful and respectful of our property. Went above and beyond for us. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member kept in constant communication on his arrival time. Was able to hook up our 55 inch qled tv without any problem. He followed the safety protocols while in our home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Janelle were absolutely fantastic!! We could not have asked for any better installation and service. Chris is a true professional and Best Buy is very lucky to have people like this installing products for them. GREAT JOB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful for Geek Squad and equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed a new system of smart TVs and sound in our church. We are using the multiple TVs to show our PowerPoint, videos, etc. in our church. What a wonderful difference it has made. The TVs are clear and the connection with the laptop through all the other technical devices is so great. The Geek Squad installed the TVs, sound system, laptop, etc. to get everything working. I am so grateful I went this route. The Squad was efficient, friendly, and did not make me feel like an idiot because I knew nothing about what we were doing. Everything continues to work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad saves the day again !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service rep installed and demonstrated my new TV !!

    I would recommend this to a friend