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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 18,760 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith worked us into his schedule the following day to complete the set up and the time estimate was 15 minutes but took over 1 and a half hours, He was courteous, extremely helpful, and persistent in establishing the proper TV hook up involving Comcast. We are grateful for his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech was Fantastic, Above & Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician who visited was so super helpful, he went above and beyond. Upon opening the box, I was devastated to see the TV had been damaged in delivery, completely busted screen, unusable. He drove to Best Buy and came back to my home later that afternoon with a new set. Set everything up, connected wifi and my bluray player. Was absolutely fantastic. Sorry I cannot remember his name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered all my questions in a thorough manner. We’re very polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geeks! Knowledgeable, personable, got the jobs done quickly & efficiently. Very pleased with a job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called to let me know when they would arrive ,they were knowledgeable , they made sure the T V placed in a safe area ..they made sure i was happy with tit's location They were courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed me how to navigate remote, nice guy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman, made feel at ease, as I had ready took out of the box and connected the feet. It was ready to be connected. Casey was so nice. I think that the right spelling. He called first, was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and removed my old heavy tv and hooked up my new tv and dvd player. He was great. He even programmed everything for me and showed me hot to use the apps. Great. He wore a mask and was respectful of social distance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cody

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody installed my TV and did a great job and was very knowledgeable and answered all my questions. He was also very pleasant to me and my wife when we asked simple questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yea geek squad.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome. Did a great job. Helped me set up tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestest of the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard about the Geek Squad............... I thought the personnel would be stuffee guys. To my surprise, They were very nice and pleasant. They were very professional. I thought it would present a problem placing the TV in the small basement. The representative explained the difference of the old set vs the new one. He reassured me if I had further question give them a call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up the TV, they ask me how I would like it done and made suggestion for a better way and why. They were clean and fast, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squad was friendly, courteous and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the new and made all necessary connections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friends in Texas had their TV mounted over the fireplace and said Geek Squad is the best. I found they are! Perfect installation of TV over the fireplace with the right mount! Wasn't easy, but having them do it was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ for the Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. Arrived on time and took the time to be sure all was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the Results!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific. Set up was for a 90 year old woman who's 15 year old TV gave out. The cabinet she insisted on using was a tight fit. The guys were very personable and patient. Explained things well. She is very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my gaming devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The super awesome agent did a great job installing cables, wires, mounts. Brackets. Remote control and he made sure everything worked very very very well. I would hire him again. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful and fixed any problems showed up at time said and called nexr day to see if all was working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job of setting up my TV and took time to answer questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fireboxd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job in little time. Plus he tutored me on the operation of the TV and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with beautiful picture. The installers were great and were able to tell me other useful information. They were professional, courteous and on time. Great service guys!

    I would recommend this to a friend
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