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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed our TV and took away box etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up TV and thoroughly explained all functions. Excellent job by helpful gentlemen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PLEASED TO THE BONE.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Highly satisfied. Very professional, and great attitudes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and helpful. Respectfully.. they explain how to setup and use the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad politely & patiently walked us through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, courteous, informative, and efficient at setting up our TV & connecting devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was such a life saver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and efficiently handled my delivery and installation. I am very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations and arrived on time. Will use in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service for those of us who are not the least bit tech savvy! The hook up didn't take any time at all, and the tech explained quite a few features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad arrived on time and went to work on a site assessment , tha main problem that i have plaster lathe walls but they overcame the issue luckily it was above the fireplace so the plaster is much thicker there al in all a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my new 65-inch TV installed and setup and programmed by The Geek Squad service they did an outstanding job and made installation look easy connected it to the internet smart TV Etc would highly recommend using them for any TV / 60 in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy delivery is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents Joel and his partner was very swift and thorough when delivering my Tv. He took the time to explain in detail how to maneuver thru the channels and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of flat screen tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I explained all the information regarding to the installing of the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was very professional. Arrived on time. Promptly introduced himself. Explained every item and made sure I understood everything before leaving. And left his number incase there were questions later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yea geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome. Did a great job. Helped me set up tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    instructions on tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reason fail to show us how to work the tv's / how to nav, the screens and how to get to them... didn't leave any instruction manuels. they were great has to knowledge and setup. but couldn't set up vcrs /dvd players due to not having right connections. that was one thing i asked the sales person and he said they should have everything since you are paying for the set up and install./ i feel i paid for the connection by purchasing the install and service contact. and then they offer to run a line and power up the wall to install the tv on the wall and said they could do it for $150.00 it threw off guard... if we knew about before hand and for a lesser price would have them do it. we are thinking about it but it cost us now $150.00 plus $50.00 i am retired and need to watch my budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my 65 inch Sony Bravia TV and connected it to all my devices and adjusted the sound system to maximize sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great setting up my TV and took the time to explain features. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad dead of very nice job setting my TV up and was quick and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were friendly and efficient. They were very careful with furniture and new TV, hooked up all accessories, set up and checked all functions, and reviewed instructions well. Well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Smart Samsung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung smart 50” tv in my family room. Great picture quality and price. Also use Spectrum tv app plus other apps with it. I use a soundbar so can’t comment on what’s it’s like without one. Great Geek squad set up quick and easy. Replaced a Samsung that was not a smart tv. Had issues scheduling the delivery and setup online do to online glitch. Store rep in ma helped me sort it out and scheduled it for me. I have a larger Samsung q80 in my main room with great sound and features but this one is perfect for smaller room. I have Alexa set up to turn them both on and off but haven’t been able to do more advanced things using Alexa e.g. open apps, change channel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is well it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding(!!!!) on installing our new TV. He even came back later when we were having a problem and fixed it.

    I would recommend this to a friend
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