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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 18,760 reviews
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great setting up my TV and took the time to explain features. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was incredible! Anthony and Jared were professional, knowledgeable and patient. Did a great job setting up our Smart TV, and educating us on how to usecit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service & setup. They knew what they were doing and did it quickly and accurately. Very Professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reasonable price for requested service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work we were requesting was going to require a TV type technician, Called Best Buy and they suggested this particular Geek Squad plan. It was at a price lower than what would have paid for TV tech's visit only. This plan is good for 90 days so may use again before expires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivery and set up is always on time, friendly, efficient, and professional. Technicians show me how to use my appliances and devices, and demonstrate features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony and don both are his partner we’re grest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hook every thing up tv sound bar dvd and tv stand excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers installation on large tv’s and we’re so glad we used it. Geek Squad gave us excellent service before, during and after the instal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with the service techs who serviced the tvs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV with associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV on our TV stand and downloaded the apps that we needed he was very excellent and what he was doing and knew a lot about what he was doing very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad exceeded expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Worked quickly and were professional. Answered all my questions and then some. I would definitely recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything running great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a whole sound system, a blu-ray player, and a cd changer to hook up and they handled it like a breeze,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep did a great job setting up my tv. He was very personable and helped set up my streaming services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up and connected all of my devices. Walked me through the remote control buttons. The colors are sharp and bright. Feels like I am a theater. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very nice, and even set up my new dish remote, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and showed me how to turn it on and off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and set up our TV, they were prompt, helpful, considerate of our furnishings. They were very helpful and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great installation of large TV !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is critical and so easy especially for my parents who would struggle to lift this large TV, and struggle with set up given they aren't great with technology. Definitely recommend getting installation and even removal of old products at the same time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work by the associates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates assembled the unit, made the required connections, set the input labels according to what was available, and made sure everything worked OK -- they were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad gets 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the GEEKS. They never disappoint. Tomas was extremely professional, knowledgeable and very patient with me. I am not tech savvy so I ask alot of questions. Overall I am very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, friendly and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac and co-worker(sorry...cannot rem his name) installed tv, sound bar and connected everything. They were friendly, efficient and helpful. They answered our questions and took time to make sure we were happy with the install and understood all instructions. Great service!

    I would recommend this to a friend
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