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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 18,772 reviews
  • Rated 5 out of 5 stars

    the geek squad was friendly, courteous and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the new and made all necessary connections

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yes they were very quick, competent and extremely

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents did a terrific job. If only all of your employees were as good. It’s agents like these that keep me coming back and buying all my electronic equipment from Best Buy. Both deserve promotions and pay raises. Service was A Plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad provided excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new TV and connected all my devices, except a CD player for which a suitable cable was unavailable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mary Ann

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent. Very nice and considerate to two old people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent and I am so glad that I had them do the set-up. The only problem is that the sound bar was on back order so when that was delivered the deliver team didn't really know how to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and effective install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were on time and brought all the correct devices with them. They were very knowledgeable and helped me make some choices in the setup process. Everything worked right the first time. Happy with my decision to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV and it is very nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked my TV, set it up, and connected it to my devices. They were polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they came they mounted the television and all equipment that came with it and made sure I understood and they set up the remote before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All work was done quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV was installed and was connected to the Raku my husband had purchased. The older TV was brought upstairs as requested. All trash was cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service men were on time and completed the work in a short amount of time. They went through all the features of the tv so that I understood how the tv worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and components. They were efficient and kept me informed regarding their expected arrival time. They were very helpful and thorough. They were also very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't have it any other way.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You did a great job answered all my questions and did a great job set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my TV quickly!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB geek squad agents connected my tv and all accessories quickly & kindly. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up my new Samsung 65" TV were great! They were super fast and super efficient. It was worth the extra money to have Geek Squad set up the TV and haul away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary and Craig did a fantastic job installing my 49 inch Samsung TV. These two members of the Geek squad do exceptional work and go out of their way to make the customer satisfied. This is the second installation completed for me by Gary and Craig.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can count on the Geeks

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I've used the Geeks and in one word, they are Awesome. If you want your equipment installed in a workable, neat, and functional way, the Geek Squad in always there to help. These guys really know what they are doing. USE THEM!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of setting up my TV and helping me set up YouTube TV!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Delivered and Set Up TV - Well Done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and setup in home by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to my devices showed me tips on how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jordan and Dennis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They two guys are amazing. They are so knowledgeable and professional. I highly recommend them. We had a problem with our internet and they fixed the problem. I can’t say enough good things about them.

    I would recommend this to a friend
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