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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 18,760 reviews
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had the TV set up, connected, and working in less than 30 minutes. They answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and professional day day every day end and show us how to use the remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work by the associates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates assembled the unit, made the required connections, set the input labels according to what was available, and made sure everything worked OK -- they were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad gets 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the GEEKS. They never disappoint. Tomas was extremely professional, knowledgeable and very patient with me. I am not tech savvy so I ask alot of questions. Overall I am very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation bt Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful setting up TV. Geek squad a pleasure to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our SMART TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan was excellent. Explained everything during the setup of our TV in easy to understand terms.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have no idea why this needs a title.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was punctual, courteous and did his job satisfactorily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cut the Cord Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job connecting all of my tvs. However, I am having problems with my media room as the tv doesn't always connect to the internet. I am having Geek Squad come back and show me how the Roku devices are connected and where they are connected so that I can troubleshoot the issue myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TERRIFIC GEEK SQUAD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup - The TV setup guys were Terrific..!!! Efficient, quick but helped me to understand all aspects of the setup and operation of the TV/soundbar combination. they even leave their contact info to ask questions after the setup. HIGHLY RECOMMENDED...!!! t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress free installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and stress free. They hooked my devices up for me after assembling everything for me. Made sure I could understand my remote. Great customer experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Geek Squad for so many years for our computers and tvs. Great service, great tech's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very patient, professional and explained basics for using new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my new Sony BRAVIA OLED TV and Sony blu-ray player and hooked up the cable box as well. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad set up all systems expertly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team delivered my TV and DVD Blue Ray device, set up the TV snd connected all associated electronic items, assuring all worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member helped us get up and running quickly and saved us a lot of time and aggravation ... well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JPOII

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly hooked up my tv and gave me a tutorial. Very efficient and knowledgeable person. Extremely happy with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy did a great job setting this up. He was very helpful and showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, Efficient Knowledgeable, Patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the other components that we wanted to be hooked up, we went with the service. It was the right choice. The tech set up the TV, hooked up the components, provided us with training in use of the features (some multiple times) and yet it was all done within an hour. FANTASTIC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is indispensable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad arrived at the appointed hour, unboxed the TV, set it up, made sure it worked and explained the various functions. Both agents were professional and knowledgeable. It was as easy an install as I have ever experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV and took away box etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up TV and thoroughly explained all functions. Excellent job by helpful gentlemen!

    I would recommend this to a friend
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