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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad Installation of tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil brought the tv into our home and provided top notch professionalism. He was friendly, helpful, and professional in the set up of the tv. We were extremely pleased with his input.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of our new tv went great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went great on our new Sony big screen smartTv. The gentleman that set it up was fast, polite, made sure all worked properly and that I knew how to use it all. Picture and sound are beautiful. TY

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsumg Remote is difficult to maneuver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Samsung TV very much, however, I find the new modern remote very difficult to find what I want to watch. It took the Geek installer almost an hour to install and set up my YouTubeTV as my app. I don't wish to watch Samsung + and all the "old" tv series. I am considering switching to my google chrome remote, but haven't yet. I also think the TV is slow to turn on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was so very helpful! They installed my new TV and connected everything very quickly and explained everything to me so that I could understand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service… very professional and answers additional questions while here… they were fast as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service as usual from geek squad. 4th time using best buy for TVs and high recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service !!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 tv's mounted to the wall. The 2 technicians that came to the house were very professional and did a fabulous job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad superb.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested the Geek squad deliver and set up the tv. They arrived when scheduled. They performed the work well. Took out old tv and also took away the carton and other trash. The team was very professional and courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked everything up and programmed my apps. They were very nice and extremely helpful with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my new tv, took the old tv away, explained and demonstrated how to use my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad never, ever fails to impress me on every possible level. The agent was on time, made the installation a super-easy and really pleasant experience, and took away the box and packing materials. All in all, a great day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed hooked up my tv and hooked up , making sure it was all working!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the tv which was not very expensive. I thought it performed as well as the previously owned which was much more expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, efficient set up and instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, were extremely helpful in moving furniture that is too heavy for me and installing the new TV. Hooked up existing DVR player and prepared it all to work well. They were courteous and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW TV + Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied - thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed equipment quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his partner were very professional and informative. Also, very patient in answering questions and use instructions on the new units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed out TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the technicians Dimitri and Terrance. Very respectful of our home, and very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific TV, wonderful service by the Geek Squard to set it up for us. The picture is sharp, the sound is good and we are happy to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did A Perfect Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good about the Geek Squad guys who delivered and set up my TV. Took just a little more than an hour. When they left the appliance was interfacing with all peripheral devices, receiving all available OTA channels, and working flawlessly with my 5.1 Yamaha sound system. They even adjusted the speaker height and placement to match the larger panel. We have had very good experience with Geek Squad techs for home theater and computer setup and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional 65 in TV hung within the hour.. no mess very pleasant gentleman.

    I would recommend this to a friend
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