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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time and installed my tv with satellite connection and took my old broken tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV quickly and were able to answer our questions and they hauled away the old TV that was no longer working (well worth the cost).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians came and did a terrific job with setting up my new tv and they cleaned up the wires to make every thing look nice I would definitely use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was for my parents' 50in TV. Service tech was great and updated me throughout the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65' Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 65' Smart Samsung LED. I love the picture and it works great with my Cable Company. The picture is clear & the Smart TV apps & channels are fun to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men mainly to remove an old heavy large TV. The setup of the new one was very quick. In fact it was too quick since these “smart” TVs are not intuitive to an old man and the included instructions are worse. Result was several hours trying to get it back to normal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young men that came to my house were very pleasant and knowledgeable had me set up in just a matter of minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't have it any other way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You did a great job answered all my questions and did a great job set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony and don both are his partner we’re grest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hook every thing up tv sound bar dvd and tv stand excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Usual Geek Squad Total Reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because the connection to cable of the previous TV was a little unusual, I was anticipating problems. As usual, the new TV was perfectly connected with no difficulty at all by the amazingly reliable Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a good TV and the set up/delivery was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the TV. Picture quality is great and the guys who delivered and set it up were great. Everything was working great before they left and they took all the package material and the old TV with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very personable. He was on time, the setup was flawless and the agent explained how to operate the Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappyWithGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up our new TV. They were knowledgeable, friendly and explained how to use the new remote, etc. well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed two smart tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were awesome. Took time to show me how to use the remotes since I had quit cable after 33 years. They took all debris with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new TV, removed the old one, and made sure that I understood perfectly how to use the new one. He was patient and skilled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Careful, quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At 100+ lbs, this 85" TV required two Geek Squad installers. They arrived on time, carefully removed it from packaging (and took that huge carton back with them), and mounted it as requested on the stand sitting on my console. They also did a quick set up of my digital services and a very brief tutorial on the set's operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV. The picture is so clear and vivid. Thanks to to Geek squad for getting me all set up too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 85 inch TV. I had the geek squad install it. It is more than a one man job. I was happy with the installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed my TV perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, worked quickly and efficiently and answered all my questions. And he took my old TV for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked efficiently and professionally. He remained until we were both confident that I knew how my new remote worked. Also gave me contact info in case I required additional instruction. On time, helpful and friendly.

    I would recommend this to a friend