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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great kind technician

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed my TV very efficiently. Explained carefully how to use the additional features. I would not have liked to have to put it together myself. Seemed more difficult than expected. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and fast. Quick and clean. Set up my tv. Took boxes away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery service. Carried up stairs !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were considerate with shoe covers before they entered the home and carefully hooked the new tv up to the proper things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members who showed up did a great job! They were both very friendly and professional. It takes a little while for me to adapt to new technology so I really appreciate that they were very patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad Installed My TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 75" LG QNED Mini-LED and LG 90QY soundbar. The TV is very big so I cannot physically unbox and lift it up myself. The Geek Squad showed up on time to deliver and install the TV, soundbar, and also hook up my PS4. They are very friendly and even adjusted the settings and made sure everything worked so I could watch TV right away. Money well spent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy store in Waterloo, Iowa installed this TV at my mother's home. She said they showed up on time, installed everything, and carried out the old dead TV and boxes. She was very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up out tv perfectly and removed the old set from the living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on point,and finished with quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up our whole tv,sound system and entertainment experience. They really did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job, arrived on time and set everything up quickly. Cleared away all boxes and packing material and gave me a quick lesson on its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers were on time, very efficient, and very pleasant. They worked fast and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick, simple.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy, quick, simple as all the "Smart" garbage was not required. Best part was the removal and haul off of the old tv and to be recycled. Price was a bit much but the recycle is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house moved my old TV and set everything up with the new one. The were very clean and left no mess at all. They were both friendly and explained my new TV thoroughly. I will continue to use this service for every major purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery and setup TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time, knowledgeable and very helpful with TV set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase. Best Buy never fails us. The employees at Best Buy are always so knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job hanging my 55” TV on the wall. They were punctual, polite, efficient and cleaned up during and after the process. I was very impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians initially had difficulty finding hardware for swivel stand as Ceva Electronics made it a little difficult. Techs however persevered and did a bang up job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV within few minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected it to all my devices within few minutes. I was very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and connected to all the necessary devices. He was professional and efficient. He had it up in less than 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad put together my new TV stand, hooked up the new TV and explained everything about the new TV to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I chose this option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I chose to have my tv delivered and installed. The gentleman not only installed my product and answered questions...he did not leave until he was certain I had the basic operation of my product down pat. He was FANTASTIC

    I would recommend this to a friend
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