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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 18,772 reviews
  • Rated 5 out of 5 stars

    In-Home TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was professional and personal, he did a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were exceptional in their knowledge and skill in setting up our television, sound bar and television stand. The Agent gave me a telephone to reach him if I had any follow up questions. Upon his departure due to my lack of knowledge I developed two technical problems. On each occasion he returned my call and walked me through a corrections!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent knowledgeable, patient and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mu agent was wonderful--pleasant, kind, knowledgeable and patient. He had to problem solve and he was very much able to do so. We were at the end of his long workday and he never hurried, giving the same service he would have given if it has been earlier in the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication prior to & on the day of. They were on time and put booties on. Both technicians were outgoing and knowledgeable. Were not condescending. Demonstrated our device thoroughly - until we were comfortable using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay to Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian, who set up my new smart TV and WiFi was the best..worked quickly, yet took time to explain everything to me ane patiently answered my questions Brian is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service, set up my TV quickly and professionally.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done quickly but not smoothly. The picture and service were set up and I was instructed on the use of the TV controller, but it wasn't integrated properly with my cable controller. So we still need to use both controllers and the sound can't be controlled with the cable controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out-flipping-standing installation and set up. The two techs were great. They got everything working, made sure we understood it, and cleaned up everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech, not Geek,set it up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech brought my new tv, set it up, made it function properly and was given a small tip for his efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and John were professional and set up the system quickly. They showed how to operate the devices and we are pleased with their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home tv delivery/set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your team assembled the tv to it's stand and helped set up all the functions for the remote exceedingly quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did excellent job. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a phenomenal job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came in was very neat organized connected everything very quickly and accurately and explained everything to me is actually not part of the geek squad is contracted by them, I am very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked how to install a new tv and thought it wizer to have the pros do it right the first time. Geek Sq worked efficiently and clean up after the installation. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who unpacked and set up my tv did an awesome job. They did it fast and had some very useful advice on the tv's use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv installed quickly and efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our new tv, connected it to devices, disposed of the trash and even moved the old tv upstairs for me! Terrific service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an awesome job of setting up my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and they were awesome! They explained some of the features and showed me how they work. Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came & did a Trouble Shoot on my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave excellent service in the installation of my TV & connecting my Roku to the Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, polite. Great results. I love the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents knowledgeable and set up the TV with care in a professional way. Very friendly and helpful. They made all the necessary attachments.

    I would recommend this to a friend
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