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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad delivery was worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to my home were polite and knowledgeable. They made sure to removed all of the boxes and packing materials and left a cell phone number in case I had questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the picture and sound quality is great, the only draw back we've noticed is the picture is a bit dark, otherwise great buy! Installed by the Geek Squad, professional, patient, efficient installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad to rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came out and showed me how everything worked. They were very helpful. Explained all the different selections and how it all worked. they also connected a wire that had come undone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Origial installation was great. Two professionals came to our home. We then had a problem that was probably caused by one of us. Called installer (per his instructions). No call back after four calls. Called his supervisor (his instructions). Called back within a day. Promised a call from installer. None after two days. Called supervisor again. Next day installer called. Promised to call or stop by. NOTHING. Paid a lot for Geek Squad help and am not happy that it has been two weeks!! I believe this service is a necessity but when paying for it, it should be available!! So yes, necessary. Recommend? No.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dave from the Geek Squad was fast but thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave got me tv installed and set up so I only needed one remote instead of three! Very knowledgeable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew set up the TV and programmed it very quickly. Very knowledgeable. Very patient. Able to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! TV installed and set up. Agent also fixed and issue with my remote on my other TV while here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! The servicemen were thorough and very polite. They expjained everything. The tv works great and we are vety happy. The prices were reasonable. We are very pleased with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer did a superb job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very well informed about the product and the installation went very smoothly. He programmed the set and the blue-ray player and explained everything so I could understand. Very good installer. A+++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the ONLY way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying extra for geek squad to connect and set up is THE ONLY way to go! They did every thing and answered all the crazy questions that I had as well! And the 2nd best part was they took ALL the boxes and trash with them and left ZERO mess!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did everything very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He hooked up my Roku, and Xfinity flex and explained how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JuJu ig GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JuJu was so great installing our TV and sound bar. He was professional, efficient, and kind. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the home service you offered at the time I purchased this TV. Being a Samsung, I had to purchase a sound board so thank you for installing both! Made my life a lot easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Equipment with care and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed tv, speakers and all that went with it with care and proficiency. They explained everything, making sure I understood how to use remotes. I would have them again if needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing our new 65 inch LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were quick and wonderful to work with! Quick to set up and showed us all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professoinal Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy installation for the Geek Squad. Took under 60 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek its very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes... the installation went without any problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set-up team arrived a couple of minutes early - a positive for us as we had plans for later in the day. The set-up took less than 45 minutes (including the soundbar). The team was great at explaining the operation of our new system and was so polite. And they took all of the boxes and packing materials with them. Never knew they were here after they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Display Setup, 56” or Larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL / ALWAYS MAKING THINGS LOOK GOOD. GROUP IS WELL DISCIPLINE AND ORGANIZED. OUTSTANDING JOB.

    I would recommend this to a friend
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