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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 18,760 reviews
  • Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent and I am so glad that I had them do the set-up. The only problem is that the sound bar was on back order so when that was delivered the deliver team didn't really know how to set it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party contractor arrived around the time we had scheduled. He was extremely nice and professional. However, they clearly underestimated the job because they only had one person come. The technician could have definitely been more efficient with a second person, but they set it up perfectly fine nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an install for my grandfather in his 90's. He was very happy with the service and liked that the installer also hooked up his DVD player as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the squad in stalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from the geek squad were wonderful, They knew exactly what to do and did it professional. They were also very polite and had great personalities. Brando and Brian very kind and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek SquD rEVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen were prelesional , courteos and clean.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having someone knowledgeable and efficient set up my new TV and making sure it is operating as it should is worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen from the Geek Squad were on prompt and on time. They were very business like and knowledgeable. My wife and and I would never have been able to set up the big screen TV and Acorn. Would highly recommend this service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time within our window and was very informative to my in-laws where we had the TV delivered as a surprise gift! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV delivery and set up was WONDERFUL!! Absolutely perfect. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoroughly pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had two teams come out while my wife and I dithered over which system components we like best in our home. Your guys were great. The wealth of information shared was incredible. Your customer setup and service teams are the best we've known. We are so pleased to be Total Tech members. Marcus, you're the best, but thank you everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech, Isaac/Jeremy arrived on time and was very knowledgeable. He took the time to explain the functions of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tigwrhawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job as usual They have done several projects for me in the last year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable, polite and friendly. Completed hookup quickly and without any issues. I was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Agent Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to set up my TV was Nolan Twiss. He was fantastic: very personable, knowledgeable, kept me informed before his arrival, very helpful. I can't say enough good things about him. You need to definitely keep him!! Setup was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is well it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding(!!!!) on installing our new TV. He even came back later when we were having a problem and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy and very helpful. Smooth installation and helpful advice on stand. Appreciated his help. Kept it simple and it all works now. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad is a must with the larger TVs. They quickly assembled and set up the TV and took away the box and old TV. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my tv very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped us to install all my devices and also the did a great job, and service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv for me. They put captions on my apps and showed me how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on point,and finished with quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up our whole tv,sound system and entertainment experience. They really did a great job.

    I would recommend this to a friend
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