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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and courteous service. Very knowledgeable about tv purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What Can I Say, a Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They explained what they were doing, answered all questions, provided other information and showed us how to get to different screens, switching from cable to streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful in setting up the TV and making sure I knew how to use the remote and also set up the soundbar I had with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek its very professional.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes... the installation went without any problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted our tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Alex were professional and mounted our tv and devices well. They were patient and very diligent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents went far above and beyond . They were courteous, safe, and extremely thorough. They ended up saving me money and solving my problems. Will absolutely use them in the future!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, informative, clean, asked all the right questions, helped set up and provided more inputs and training. Couldn’t ask for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    he knows what is to be done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guy was great knows what was to be done and did it quickly explained to me what he did and asked if i had any questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GEEK squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV and connected all my external inputs. However, they seemed rushed and didn’t explain a lot. Also, I had purchased new HDMI cords and they just dropped the small plastic covers on the floor. I have a dog. I was not pleased that they were so careless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gal that delivered and set up my new TV did a wonderful job. She was on time, quick, careful about my TV and furniture and very good at explaining how it worked. I'll always use the Best Buy deliver and set up people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice setup speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived to my home with the proper attire to protect me and themselves from any virus. They took the TV out carefully and set up everything in a mannerly time. The service is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! They set everything up for my sister and we’re very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job getting TV in space and properly connected. They were very helpful and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up service was great - so fast and easy! No problem so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and all the devices. Extremely knowledgeable and were extremely helpful and answered all my questions and provided great recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the only way to go. He was a true professional and very knowledgeable. He programmed the remote and took extra time to make sure we knew how to locate all the options on our new smart TV. He was also a pro with cord management.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was quick and efficient. He even waited for me to get the right equipment from my internet provider so he could install everything correctly. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. Installation was very quick and the agent answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of our new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent set up our TV and went through the setup with us. He answered our questions and was so helpful! Excellent service!!!

    I would recommend this to a friend
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