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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed our TV nicely.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our TV as expectedand setup TV to meet our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech, not Geek,set it up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech brought my new tv, set it up, made it function properly and was given a small tip for his efforts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Got right to work. They had to work in very cramped space(hard to place the tv and get to the back to make the connections) and never complained. I do wish they had been able to make a connection with the sound bar that would allow me to operate the volume through the tv remote. 3 remotes is to much. Once again the lack of access!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were quick and wonderful to work with! Quick to set up and showed us all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just did a great job. I have set up every other TV I have ever owned but was out of town when this one was delivered. Plus, it was a new house and I wasn't sure everything would be working and anticipated some problems. Setup was perfect. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly, knowledgeable and went over the details with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt, efficient, and helpful with everything. We're brand new to streaming TV and they were super helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job setting up my tv. Very helpful explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan from Geeksquad was very professional and personable. He certainly knew his stuff! Ryan spent the necessary time to set up 2 TV's and go over everything with me. I would highly recommend having Ryan from the Newington, NH store handle your needs! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy delivery is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents Joel and his partner was very swift and thorough when delivering my Tv. He took the time to explain in detail how to maneuver thru the channels and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job and were efficient and complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I recently ordered a TV for my parents online and had the geek squad install and remove their old picture tube TV they were very satisfied with the service and very clean and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Nick and Jake - Awesome installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agents, Nick and Jake, were professional, courteous, knowledgeable, personable, and were very effecient as they installed our TV and hooked up all peripherals. They went above and beyond our expectations. Thank you Nick and Jake! We are thrilled with the new addition to our home. And, we appreciated all the support before, during, and after our purchase. Thank you, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly and ef.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and communication. They were attentive and knowledgeable about the set up and television . They set up the remotes and quickly made sure I understood how they worked. Both agents were very professional and respectful. I would recommend the geek squad very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy Techs are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very good at setting things up, the tech arrived and had it done quickly and easily explained how to use the TV saving me a lot of frustration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job on complex situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job setting it up and activating icons for our long standing but largely unused Netflix and Hulu accounts. He also set it up so we could access legacy VCR and an Xbox that was used to play DVDs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME GUYS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old girls who have LOST their BEST MEN, BUTLERS and SUPER TECH SUPPORT and have NO ONE TO ASK for help ABSOLUTELY NEED KNOWLEDGEABLE and FRIENDLY PEOPLE to GET THINGS RESOLVED. ADAM and SAL ARE FABULOUSLY ABLE AND WILLING…….There are STILL CONNECTION PROBLEMS DESPITE the SET UP so They are coming back and sending the Home Team in to see what I need. I am grateful they are available. It’s a good service which I need!!! THANK YOU guys you’re great. I really appreciate your wonderful help! Sal and Adam are a GREAT TEAM !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad put together my new TV stand, hooked up the new TV and explained everything about the new TV to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 50

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super setup; tech was pleasant efficient, and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were exceptional installing our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people were awesome! Very helpful and respectful of our property. Went above and beyond for us. Thank you!!!

    I would recommend this to a friend
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