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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Tech was right on time and extremely patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech guy called ahead and was on time.......he carefully explained how the television 65 inch Samsung worked and went through the features. He was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Delivery and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new 50" Flat Screen and used Geek Squad to deliver and set it up. I ordered the TV online without going into the store which is important to me while Covid is still a threat. The Geek Squad installer brought it to my home and set it up. He got it hooked up to my WIFI and got NetFlix, Amazon Prime and Disney all up and running for me. I could have done this all myself but it would have taken me 3x longer. Saved me a lot of time having someone else do the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ROCKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I added this to my TV order because without it I had to pay shipping but with it, shipping was free which confused me. But regardless, I am so glad I did! They were SO helpful, answered any and all questions while installing and setting up our tv and they helped us feel even more confident in our purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional service, asking great questions!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were experts at setting up the device, asking if I had certain peripherals and what to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a professional job installing my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv in a very professional manner. George from the Geek Squad was very courteous and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Job Guys ! Professional , on time and respectful of my home and the people within. Technical aspects of the installation were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thomas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas is wonderful very nice man Knows his stuff Cleans up after him self Called while on his way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up exactly when they said they would and connected all of the components and explained everything and did a great service for us, so very impressive. We are happy Geek Squad fans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and Abel provided superb service and my new 65 inch TV is outstanding. I couldn't ask for better service. Thanks Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, polite and experienced, job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, love the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a smart TV. Great picture and I don’t have to wear my glasses to see the screen anymore, it’s such a large screen. I really needed the Geeks to install it, they were amazing and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLED C1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional delivered and setup my LG tv and showed me how to use all the settings. I would recommend the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mathew was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Trouble with scheduling but once the service technicians arrived all went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was incredible!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sent the absolute best service agent there is. Gary Cooper is his name, and he is awesome. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV efficiently and in a timely manner. They also connected other devices. They friendly and answered all my questions. Good ambassadors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and delivery of my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed updates on the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who delivered and set up our TV were very considerate and professional. they set it up, connected the cable and showed us how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a tv in Gilbert, AZ for our son and had the geek squad deliver and set up. They came right when they said they would and set up everything quickly and correctly. Both guy were super nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great at installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician took all the time he needed to set my TV up with Wi-Fi and all my DVD Devices. he even checked my computer to make sure I had good speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly, knowledgeable and went over the details with me.

    I would recommend this to a friend