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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 18,772 reviews
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fantastic. They called to say they were on the way. They were professional and courteous when they arrived. I had ordered a new TV stand but the stand - having been pictured as having holes in the stand for external devices to be connected to the television actually - did not have holes for anything. I went ahead and asked the guys if they had a drill and explained why. One of the guys went to the truck and got the drill, drilled holes in the stand and hooked up my cable box and DVR and placed them in the stand, then cleaned up the mess to boot. They also hooked up applicable components to a new surge protector power strip, programmed my TV and remotes for cable, answered all of my questions and made suggestions as needed, and cleaned up the packaging and packing when they were done. HIGHLY recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My New TV Efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and efficiently installed my new Vizio TV. He even set up my Comcast remote. He went even further to install my sound bar and subwoofer. Kudos to him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked up and explained the whole procedure in no time. It would of taken us a couple days to figure it out.They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and helped set up my new TV just how i wanted. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV mount and devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service by my two Geek Squad agents! They were very friendly and professional. They mounted my 65" TV above my chimney and it looks fantastic! They took the time to explain what they planned to do, got my guidance on what i liked in terms of where to mount the TV, and then they took care of everything including connecting all my devices. Unfortunately they couldn't hide all the wires and cables coming from the TV by putting inside the wall since we were dealing right above the chimney, but that service would've cost me about $100 or more extra anyway. Overall great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappyWithGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up our new TV. They were knowledgeable, friendly and explained how to use the new remote, etc. well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job,setting up my tv and soundbar. Very professional and quick. They show me how to change to Netflix. Cleaned up and took with them the package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and on time. They showed me how to use TV and work with the interface. They removed the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv is awesome! i just wished the tech would have took his time and showed me the remote fetures more but i figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician brought in the new TV, installed it and got everything going for me, made sure I knew how to use everything and then took the old TV away. Outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you spend a few dollars extra and have absolutely no set up issues. The Geek squad was awesome. They even narrowed the 4 hour delivery window down to 2 hours. This is a large TV and they handled everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very personable and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel came out and took about. Great amount of care to set everything up correctly and explain everything, took as much time as needed. Also moved a very heavy older set by himself that was appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad at its best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv and programmed the remote. Carefully explained how to use the benefits of a smart tv, the first one we’ve had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    how to deal with directtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job right on time and everything worked He did a really good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient friendly tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected everything efficiently and was very friendly and knowledgeable with our questions and additional needs as we decided to also order a wall mount next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was very helpful and did an excellent job. Couldn't be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defintely well trained and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were on time, they were very skilled and careful not to damage walls when they were accessing the cables that needed to be replaced behind my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my new TV. He also moved my old tv to my guest room and set that one up as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expectations Fullfilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Time, no goofing off, Competent, Got it done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job from the tech. Exceeded expectations abd professional

    I would recommend this to a friend
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