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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 18,760 reviews
  • Rated 5 out of 5 stars

    The installation of my beautiful, large, TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV without any hiccups; explained the basic operation of the new TV. Had paid to have my old TV removed which was done properly. Did a great job totally.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstall was quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your TV installers not only installed the new TV quickly and easily, but also reinstalled the old TV in a new location. They were great, polite and hard workers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and John were professional and set up the system quickly. They showed how to operate the devices and we are pleased with their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV assembly and Instructions

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad expert assembled my new tv in a short time and was friendly, and patient with my operations basic training.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jordan and Dennis

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They two guys are amazing. They are so knowledgeable and professional. I highly recommend them. We had a problem with our internet and they fixed the problem. I can’t say enough good things about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv installed quickly and efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our new tv, connected it to devices, disposed of the trash and even moved the old tv upstairs for me! Terrific service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly, courteous, very efficient and knowledgeable and was able to answer all our questions in a way we understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outside Contractor Provides Great Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verde Tv was great in alll communications and despite issues with Best Buy provided FIVE STAR delivery, installation, and set-up service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad arrived on time and went to work on a site assessment , tha main problem that i have plaster lathe walls but they overcame the issue luckily it was above the fireplace so the plaster is much thicker there al in all a great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the picture and sound quality is great, the only draw back we've noticed is the picture is a bit dark, otherwise great buy! Installed by the Geek Squad, professional, patient, efficient installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy. Nice. Came in and set it up, no problem. Had a bit of an issue with my older home theater, but resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. On time. Efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Demonstrate how to work the remote controls, how to go between DVD, brit ox and tv(autocorrect)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were Professional, fast and helpful all the way. Great explaining things and following instructions. Cleaned up after work was completed. No problems at all. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our new 55” TV and DVD player. They were efficient and also friendly. They moved our old TV and DVD player to the basement. Everything works great. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick, knowledgable personnel. I was impressed with their skill and they were very helpful to me and my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents knowledgeable and set up the TV with care in a professional way. Very friendly and helpful. They made all the necessary attachments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up tv and all devices so quickly & everything works perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service for large TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good. Fast and efficient setup. Clean with all waste material removed. Hauled away my old TV too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new OLED TV and was sure glad that they hooked this up and got it running before they left. There is so much it does and while I like tinkering with it I feel a lot better after they walked me through it. It cost me a little but it was money well spent.

    I would recommend this to a friend
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