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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 18,776 reviews
  • Rated 5 out of 5 stars

    AWESOME!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were GREAT GUYS to work with answered all my questions and fix the problem I was having with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time having someone connect my TV the were and excellent crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great with setting up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all the devices we use to this tv and saved us a lot of headaches as we are not tech savy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They knew their product. TV was set up and tested. They answered all my questions and left my house nice and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful. Very dedicated to getting it right and to my satisfaction. I couldn't have asked for better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Learning Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men explained everything to me as they connected all of the different components to insure that I could operate everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dynamic duo set quickly and efficiently. Knowledgeable and polite--excellent installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Number 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of the geek squad team were excellent. Very knowledgeable and went out of their way to make everything work perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to connect a home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from the Geek Squad were very knowledgeable, courteous and professional. The 11.2 channel Marantz/Klipsch sound system was installed to my complete satisfaction. It sounds amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sales team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales team was highly informative and extremely knowledgeable about my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When in doubt...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overestimated the size TV I needed.The squad spent extra time securing it to my satisfaction. They programmed everything so all I needed to do was to turn it on. I will definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, hooked everything up quickly and correctly. Very friendly and personable while answering all my questions. They finished up by explaining what they did and how I should use the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Agent came and installed the TV and showed us how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were very accommodating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both men were extremely helpful and accommodating. They did everything they could to make our viewing experience a good one. One of the men hooked our sound bar up to my tivo. Unfortunately, after they left, I found that no matter what function I do - changing the channel. shutting t.v. off and turning back on, fast forwarding, etc. the sound is all over the place. I find myself constantly adjusting the sound and I have no idea how to fix this. I'm sure he didn't anticipate this problem and I don't hold him responsible. I would just like to know how to make the sound stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! I have surround sound which I needed my new tv hooked up to. They were fast and even simplified my system. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thank you to the Geek Squad worker that delivered and set up my Samsung TV and DVD player. He took his time explaining how to use it all seamlessly. I rate him 100% on service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the contractor. He arrived on time. He was very knowledgeable, professional, efficient and polite. He was also very patient in explaining how to switch between remote devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad came in and set up the tv and sound bar, then they cleaned up the trash, great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV Professionally & Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guys that installed my TV were very Courteous, Friendly, and professional. They connected it to all my Apps and devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service person. Knew the product and was able to easily explain how the TV worked. Was able to even explain some of the working of our TV cable service. Very polite and easy to talk with.

    I would recommend this to a friend