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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came before there schedule time with were plus for me. They did great job installing the Samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WidescreenSetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE. Our technician was knowledgable, gave instructions at a level we could understand. Took time to assure everthing was set up to our satisfaction. Made recommendations - which we took- on purchase to protect our wide screen from power outages. He was personable and polite as well. Could not have asked for a better experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service. The Set up was seamless, and the Geek Squad Techs explained everything to me and took their time to make me feel comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up the TV- sound bar- cable box- WiFi etc All in good working order. They ensured I knew how to use the smart TV and access cable as well as options such as Netflix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable team member did set up. Answered all my questions. Good experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! Always know I am well serviced when they come. Have all my answers and great at 'Teaching'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men brought my 65' Sony TV and installed it. They hooked it up and made sure I had everything installed that I currently watch. They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great setting up my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were fantastic. They were polite, efficient, and offered help if I had any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup no fuss

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and installed 75” tv no problems. Had to return a previous Walmart TV that was delivered cracked. Absolutely no issues with Best Buy delivery, install and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my t.v. and put in the new one and connected it. They were very professional and helpful whennwe asked questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Connect service is superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad service TV Connect package available at Best Buy. Let the Geek Squad professionally connect all the wires and explain the bells and whistles to you. What could be easier than that?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was very smooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and complete setup. They were very thorough in explaining what we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest trouble free installation.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad completed the removal and disconnect of the old TV and installed the new Sony TV, described the operation of the new remote and cleaned up quickly. A good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a excellent job setting this all up Had to drill in the wall and made no mess. We were absolutely impressed with their work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well - but only with my help.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad should have been notified that it will take 2 individuals to install the 65" TV over the mantel in the great room. With my help, we managed. Not the best solution for retirees. The installation was simple- not mounting...but the need for 1 persons was critical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smooth installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was very courteous and efficient. He even hooked up our old DVD/VCR player so we can easily watch our old tapes on our new tv. Could not have asked for a better installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact, that the service guy was very professional and knowledgeable about the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Naim and helper were great and set up tv and dish thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a phenomenal and fast job of installing our tv and also explaining and showing us how to use it. They went through everything before they left to make sure every component was working and that we could work it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called first, was here as scheduled. Did their installation, then walked me through the use of the new TV, they also hooked up our new Blu-ray player and shared how to use it as well. Thanks Geek Squad.

    I would recommend this to a friend