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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 18,776 reviews
  • Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called first, was here as scheduled. Did their installation, then walked me through the use of the new TV, they also hooked up our new Blu-ray player and shared how to use it as well. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast, knowledgable and helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery on time, very minimal time taken with getting the job completed, explained the working of the new TV and took the old TV, Would definitely recommend this team to anyone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ to the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected our TV, set up apps, explained how the remote works, and answered all of the questions that we asked, plus more. A+ to the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent installed my TV very quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and showed me how it worked and what I needed to do in order to add new apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guys were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crew who installed for me. 55" tv over the fireplace and I couldn't lift. First smart tv so I needed some direction. Very nice guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was helpfull and very knowledgeable got it going the first time and was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! The team showed up within their projected time frame, unhooked and removed the old TV, then set up the new one and tied it into my system. I did need an optical cable to connect the TV and the sound bar, and I got it the next day myself, but that wasn't a part of the installation package, and the TV's sound was adequate in the interim. Then the team left, taking the old TV 1with them. All highly satisfactory. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived on time and set up tv and checked several channels. I could not figure out how to pull up local broadcast stations and he patiently showed me how.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoroughly pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had two teams come out while my wife and I dithered over which system components we like best in our home. Your guys were great. The wealth of information shared was incredible. Your customer setup and service teams are the best we've known. We are so pleased to be Total Tech members. Marcus, you're the best, but thank you everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that set up the TV were excellent. I was very happy they did the setup and also hooked up our sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very informative. Took time to explain what he was doing. Made sure I knew how to operate TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it if you can afford it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money for sure, takes away the hassle of setting up a new tv or returning it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the tv in under 10 minutes. Very quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up tv and all devices so quickly & everything works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leave it to the experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally joining the 21st century by replacing an older CRT TV (cathode ray tube) with a flat screen smart tv. Not knowing what the job would entail we purchased the Geek Squad installation package as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had a subcontractor come to our home to install our tv. They were on time, courteous, covid safe, and knowledgable. The setup was fast and enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I questioned the $200 fee to deliver and set up the TV, but since I'm not supposed to lift that much, I went along with using the Geek Squad. Boy, are we pleased! The agents were great and efficient, but they took the time to show my non-technical wife how to use all the streaming features. She is thrilled with 'her' new TV, and I think we got a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up tv, checked settings on tv, explained remote control and removed my old tv. TV is running perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Geek Squad guys are good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were professional, knowledgable & very thorough. They quickly set up both TVs, connected them to our remotes & services and showed us how to operate them. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally professional and knowledgeable staff who installed and set up my LG OLED television and matching Ultra HD player. Great buying experience. Call in the Geeks and get the job done right from the start.

    I would recommend this to a friend