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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up my 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I arranged for Geek Squad to setup my 55” TV. The gentleman from Geek Squad made sure my TV was completely set up from the picture, settings, wi-fi connection, and placed on my TV stand. He even showed my son how to use the TV features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got My Installation Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were running late but they called and got the tv set up perfectly when they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed all equipment carefully.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new tv and set it up. Plus moved old tv's to new locations and set them up. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional and informative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the mount, tv, and antenna quickly and with outmost care. They answered all the questions I had patiently and made suggestions pertaining to getting the best use of my devices connected to the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very respectful and friendly. Took time to explain how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor TV and sound system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outdoor TV setup and fixing the sound system in my newly purchased house went very well - very professional and timely assistance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not need the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out the replacement I cancelled the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. We have never been treated better on a delivery and setup. They were knowledgeable and very careful. We were impressed with the great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service by the Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom was ultra complimentary of the Geek Squad. They set up 2 TVs for her, answered all her questions and left her feeling capable to operate her new TVs. Since I could not be there to assist her, I was truly grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service for older women

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Took care of everything. Very nice to an old lady.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for the setup help!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were extremely helpful and thoroughly explained everything to my mother. The TV was setup and she knew how to use it when they left. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work from geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, nice guys, very respectfully and responsible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of our new tv went great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went great on our new Sony big screen smartTv. The gentleman that set it up was fast, polite, made sure all worked properly and that I knew how to use it all. Picture and sound are beautiful. TY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a fast and great job hooking up mu equip.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new large TV and needed it hooked up to all my equipment, VCR, DVD, and stereo system. They were very quick and did a great job. Very happy with my service from the Geek Squad. Will use this service again...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sales team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales team was highly informative and extremely knowledgeable about my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cistomer service, completely installed the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Geek Squad guys were efficient and fast…and very pleasant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV for our teen son’s bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was perfect size for our sons Bedroom, we had a Best Buy technician come and connect it to the swivel wall hookup we bought with it. He setup the TV with no problem and got it turned on and tested channels on it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I combined this with setting up my Bose audio system, and other components. As I posted earlier this is an easy setup and could likely have done myself. This was a real turnkey operation. In and out in less than an hour everything working fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did excellent on the installation......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful job,,,could not have done a better job.......

    I would recommend this to a friend
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