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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek squad did excellent on the installation......

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful job,,,could not have done a better job.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked how to install a new tv and thought it wizer to have the pros do it right the first time. Geek Sq worked efficiently and clean up after the installation. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the agents was neat clean and very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thenagent was excellent. Love the picture on my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional. He installed the new TV, and explained what he was doing in terms we could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected to tv. He was thorough and was quick, explained everything he was doing to connect my new tv. He programed the tv quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived punctually and diagnosed several minor problems which resolved our difficulties in less than twenty minutes. Was very impressed with his professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very personable. He was on time, the setup was flawless and the agent explained how to operate the Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Everything You Could Want

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was so very thorough and took the time to explain how things worked. He was pleasant and made sure we understood him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is simply the best!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's Geek Squad is prompt, knowledgeable, patient with non-techi people, get the job done fast, but carefully. They helped me understand all that I needed to know and answer my many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the tv and connected all the devices to it as well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roland is a great asset to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roland was tremendously helpful and knowledgeable. The best technician I have ever had from Geek Squad. He was super friendly and explained the steps while installing my TV, as well as walking me through the new remote navigating the channels. Linda

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount 85in Tv for a clean look.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geeks come out to mall mount my two new 85in Samsung TVs to the wall for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Smart TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new Smart TV and explained how it works and took away my old TV which no longer would turn on. I am very satisfied with my purchase and with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad duo were great installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were simply the best! Andrew did the technical part of the job and was excellent! Thank you to both Christina and Andrew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Noah & Johnathan

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes was very quick & professional. Completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation of our new 80" TV was perfect, both technicians where very polite, clean and very helpful. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came for the installation was very knowledgeable and courteous, he did above and beyond to install and program TV before leaving, we had some problems with my cable network connection and he waited while I was talking to the network company for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, efficient set up and instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, were extremely helpful in moving furniture that is too heavy for me and installing the new TV. Hooked up existing DVR player and prepared it all to work well. They were courteous and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personable, competent installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was gracious, patient and quite knowledgeable. He answered multiple questions about features, costs of added features if we should decide to get them, limitations with our older DVD player, etc. His demo was concise and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the tv in under 10 minutes. Very quick and efficient.

    I would recommend this to a friend
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