Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18772 reviews
(18,772 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great GEEK Squad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents arrived on schedule and set up the TV and explained everything clearly.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
We love Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such great young men who did the install. They kept us informed of their arrival time, worked efficiently and did a fantastic job
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Agent was fabulous!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did an excellent job setting up the TV and exlaining options. He was atient and knowledgeable
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
geek squad installed my tv promptlu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent insralled my television in a timely and pleasant manner. i am pleased with my best buy purchases and the service they provide through the tech support system.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
worth it if you can afford it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worth the money for sure, takes away the hassle of setting up a new tv or returning it.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad rocks!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad we selected the Geek Squad installation option for our new LG 65 inch TV. Prompt arrival. Professional attire. Customer centric. Excellent installation and set up. Helpful tutorial on the operation of the TV. Thanks GS !!!!!!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Highly Recommend my installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great. they worked quickly and wee on top of it. They were courteous and honest. I enjoyed their company while they explained how to use the remote.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV so quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parker is an awesome Geek Squad representative. Works quickly, very neat and explains how things work
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very helpful installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked the installer to set up the TV so that I could access a specific list of features ( connect to cable channels, connect soundbar, bluetooth connection to keyboard and mouse, connect to dvd player). He set it up perfectly, which helped immensely in my learning how to use the TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service from Geek Squad was excellent for our TV set up
I would recommend this to a friendRated 5 out of 5 stars
Outstanding Sony Bravia 65" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for watching regular TV, streaming and video gaming.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Friendly and courteous agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Geeksquad agent was great! With the complexity of the new components for home theater it takes too much reading to figure things out. My agent showed me things that I didn't know I had. I would recommend this service to anyone.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first guys to do the installation were great and knowledgeable. They did a professional job with now damage to anything and cleaned up after themselves.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact, that the service guy was very professional and knowledgeable about the job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
The installation was done quickly by Geek Squad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 agents took my old console TV away for me and removed all the boxes and plastic and took it away also. Everything was done so professionally and I appreciate everything they did. Thank you!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team took time to explain all of the features to me and connected/programmed the remote to work on several devices.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fantastic!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv & stand. Must say that the 2 reps that delivered them were knowledgeable and respectful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad rocks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV not mounted, but th Geek Squad was super helpful and professional. Ren and Ernesto( I hope I remembered that correctly) were th v be set.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad tv connect and setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 TV's last year and have been VERY happy with both. They set them both up and showed us how to work them. They were so GREAT.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Mathew was great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and courteous. Trouble with scheduling but once the service technicians arrived all went well.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
