Customer Ratings & Reviews

The agents delivered my new TV and took away my old one. Everything was set up and running just as I had expected.

Could not have asked for 2 better installers, they were professional and did an amazing job!

Excellent service, the geek squad team is very professional and handled my 100 inch TV carefully. The installation was smooth and the staff also show me how to use my new TV. I am very satisfied with their service.

Very courteous, knowledgeable and quick. They also cleaned up after themselves once installation was complete.

Install went fine. Realized later that the sound bar went off with the tv remote but did not go on with the tv remote. Called to get tech support. Got the installers cell number to call direct otherwise 2 weeks b4 tech could come. Left 2 voicemails on techs cell but got no response. Tech was scheduled to come yesterday but was sick and had to cancel the appointment. The customer service person said he would call the local office to reschedule and would get back to me later in the day, no response. Today I received an automated message saying the appointment had been canceled and I would have to contact them to reschedule. Needless to say I'm a bit frustrated.

The agents setup and connected to most my devices. Came back next day to fix sound bar problem.

The Tech set up the TV and installed updates and connections.

they did a quick and great job removing my old tv and installing the new unit as well as connecting my oter electronics.

The agent unpackaged, set up and even hooked up a VCR for us. Great servicde.

Have used Geek Squad on many occasions. Whether it be on the phone when they work on my computers on when they come in person to install a new purchase. They have always been personable and knowledgeable.

The agent set up our TV and installed several devices. She was a real professional—knowledgeable, respectful, and a real problem solver. What a great representative of Best Buy!

Awesome job and amazing fast work by the team. 86 inch set up perfectly

The geek squad agents did a excellent job setting up my theater room. I’m very pleased with the agents and the work they did.

Very Professional. Knew what he was doing. In and out. Didn't take anytime at all.

Did a great job connecting the tv with my Sonos equipment and installing it where I wanted it installed!

Technician Terricka arrived on time and she was courteous and well informed. Set up TV, DVD player, and soundbar efficiently and explained how to operate them and demonstrated use of the remote controls.

They arrived as scheduled, on boxed and set up the tv where we wanted it, did the programming necessary and gave instructions for the tv's operation. couldn't have ask for more. great job

Professional and quick. Arrived on time, explained the set up. Good customer service.

These two gentlemen were fantastic!! They were very friendly, polite, and professional, but even better than that they really knew what they were doing. They installed my new Samsung TV, hooked it up to the internet, and my new wireless headphones, and my Sony DVD player. There was a glitch in the software, but they trouble shooted it and got it fixed almost immediately. Unless you are a tech EXPERT, I would strongly advise you to hire the Geek Squad. They are WELL WORTH the money. I never would have been able to do what they did. And they did it all in one hour and 10 minutes! They hauled my old giant TV away as well. VERY good experience! Great guys!

We ordered a TV from Best Buy and as a Total Tech subscriber this includes installation. On the appointed day two Geek Squad associates arrived to install the tv to our pre-wired surround sound system. The lead associate and his co-associate were professional, personable and did a wonderful job for us. I would recommend Best Buy, Total Tech and the Geek Squad to anyone.