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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 18,772 reviews
  • Rated 5 out of 5 stars

    Tv installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men came to set up tv were complete gentlemen. They knew exactly what they were doing and installed everything with a great deal of care. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agent installed a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent acted with courtesy and was knowledgeable and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the 65 inch Tv and returned the 55 inch. They set up the 65” and packaged and picked up the 55” with no questions asked and were professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very informative. Took time to explain what he was doing. Made sure I knew how to operate TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech Alton set up our smart tv, making sure all was functioning and he showed us how to use its many features. When he left he told us to call with any questions that might come up. Well worth the small fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Noah & Johnathan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes was very quick & professional. Completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very profession and had my tv mounted to wall and ready to watch in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan with Geek Squad did some extra problem solving when setting up new Smart TV. He took time to investigate some cable issues and helped resolve. Excellent knowledge and service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on time. Installed my TV without is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, connected my devices, showed me how to use the new equipment, and removed my nonworking equipment. He was efficient with installation, and patient with explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our two TV’s quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the two technicians that came to set up our 65”and 32” TV’s. They were very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cistomer service, completely installed the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55" Delivery & Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Agent did a great job assembling the cabinet and TV! Setup was performed professionally! I couldn't be more satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad as perfect, they were professional and friendly! I am a newly widow and I need help, I appreciate the Geek squad tremendously! ❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed correctly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sergio did an amazing job when he installed my Samsung television. He took the time to show me how to operate the tv and made sure all cables were connected! Thank you Sergio!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved the sound problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was restored to factory design and peace reigns in the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gentlemen did a great job setting everything up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed two television sets, a sound bar and cable box quickly, efficiently and explained what we needed to know. Very professional! Wish all service folks were as great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and Abel provided superb service and my new 65 inch TV is outstanding. I couldn't ask for better service. Thanks Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgable and quickly set everything up. He explained everything so I knew how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in action

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling was correct, no delays The notifications by text worked well The installation took about 30 min Great experience.

    I would recommend this to a friend
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