Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    Well done Geek Squad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and install was done professionally and quickly. Everything worked on first pass and is continuing to do so. G.S. was a great help in getting this done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was great to set up my new TV and soundbar and connected devices. Very efficient and provided support on how to operate the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen have been absolutely awesome! We would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75” tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job on my new tv the first one that failed not so much but in the end came through for me the reason for 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and polite. Simply explained set up and use of tv plus related apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation & Instruction

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and instruction for the TV was basic because it is a basic TV but the person BestBuy or Geek Squad had come to my home made me feel safe, informed and happy that I chose Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful in providing information and explanations to help me understand the process they were following to set up my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Exceed my needs and expectations, again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramsay tool all the time necessary to not only setup the TV, but also to make sure that all of my devices were connected to the same Wifi connection, including an Antenna, and OTA DVR, my AT&T cable, a Hard drive, and my new (BB provided) eero Mesh system. It took longer than we expected, but he stayed calm, and we worked together to make it all work, Patience is a virtue. He has loads of it! We've worked together before, and if I could, I would ask fo him on every Install. I could never have done it without him. Period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv by geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was setup by a geek squad member. He was very polite and the installation was professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a great service and have been happy both times I have used them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Installation Crew

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to my home to install some speakers on our lanai. They arrived when scheduled and did a great job (neat and tidy-cleaning as they worked). Speakers sound and look great. Thanks!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men came and hooked up our tv. They were very polite and nice, explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast . . .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy had our TV mounted and hooked up to all our devices quickly. He also took the time to show us how to operate everything with the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came and disconnected the other TV and connected my new TV and the Xbox and Netflix for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were a big help!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my TV and all my other devices. They explained how everything worked. They were also very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Moved TVs, both got mounted with no issues. Area cleaned and techs could not have been nicer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did excellent on the installation......

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful job,,,could not have done a better job.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the agents was neat clean and very good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thenagent was excellent. Love the picture on my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What we wanted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic TV. No bells or whistles. Does what we wanted it to do. Sales person very knowledgeble. Delivery on time and service professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad expertly installed tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys connected tv and were very helpful answering any questions and made sure everything working before leaving! Highly recommend!

    I would recommend this to a friend