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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv and all of my devices and explained things very clearly. they were very professional and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always on time and on top of things.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, friendly service as always. Got everything connected quickly and left everything neat as a pin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 young men delivered and set up tv…thank you! They were friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job. Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and knowledgeable. They answered all my questions and hooked up the new TV to all my devices. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is excellent. They made everything very easy. They answered any and all questions. They made the whole experience very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have for Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent beyond words. On time. Courteous and Friendly. Extremely knowledgeable, Customer Satisfaction was their Primary Concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guy was AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and were very courteous! The gentleman talked and explained as he unpacked and set up the TV. The only issue was that he did not tell me that I would need a special HDMI cord.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad were helpful and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad completed the installation easily and quickly and spent some time, at my request, answering any relevant operational questions I could think of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came on time. work quickly. set up everything and then some. answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good in-home delivery and setup services. The TV area was cleared before they got here, they unboxed, setup the TV and explained the primary features. Geek Squad. They took time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squads agent was fast and efficient in stalling my TV. More importantly, he spent a good deal of time making sure I understood how to use it. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install was expertly done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert installation- mounting TV and sound bar set up. Friendly and courteous service. Also got tips for optimum use of sound system. Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service I would recommend to a friend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time. And everything went well with the connection of my 65 " TV. The Geek Squad was very knowledgeable and answered all my questions and made sure before they left that I was satisfied with operating the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went well. Highly professional, courteous, quick,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing connected, working well before they went out the door. The team was very professional extremely courteous, conscientious and clean. Great customer experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so much easier to have the GEEK SQUAD deliver and set up my TV. They did a great job and were very pleasant and patient in answering my questions. Would recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TVs are now Big Computers. Test before they leave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in the center of the wall. It looks great. Do not let the technicians leave until you turn the TV on and off and ensure it it correctly connected to all peripheral devices you may use, like a cable box. You may be want to cut the cord but ensure the TV is working properly. There are no directions so watch You Tube videos before installation to understand your product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional install service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and professional and quick to set up New Tv. They even took my old tv and set that up downstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bestbuy is the absolute best in America

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Senior citizen happy and Best Buy is the reason i am happy because they are always on time and always fix the presented problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is excellent- the sound is outstanding- would highly recommend this television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents of the geek squad were excellent. Very friendly and very competent. Most techies are good only at the latter not the former.

    I would recommend this to a friend