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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 7 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and very efficient. Came in and took care of business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out and hooked up our New TV and got everything working good and it didn't take to long to get it done. So much better now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked our TV up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional and kind. The two gentlemen made sure our new TV was installed properly and showed us how to work the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad I’d an outstanding job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an excellent job setting up by TV and coordinating with my sound system. They were very efficient and competent in their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad enhanced our usage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and covered the important steps for basic set up and usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional. Answered all questions thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend my installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great. they worked quickly and wee on top of it. They were courteous and honest. I enjoyed their company while they explained how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony TV Hooked Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new big screen Sony. The next day it was delivered and successfully installed by GS. Very professional. Explained how this TV works. Cleaned up the area and took all trash and old TV with him. Very happy with experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our two TV’s quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the two technicians that came to set up our 65”and 32” TV’s. They were very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One Man Band

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who came was very polite, respectful and knowledgeable. Did the install and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional and Efficient Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kent of the Geek Squad connected and setup my new LG Smart TV. He was extremely knowledgeable and professional. I would definitely recommend the Geek Squad and especially Kent for any further assistance with my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv promptlu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent insralled my television in a timely and pleasant manner. i am pleased with my best buy purchases and the service they provide through the tech support system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier! The guys came in and very professionally did their job. They made me feel like I was the most important person in the world. They were willing to take as much time as necessary to make sure everything was covered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is one of a kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are friendly and thoroughly. You can tell they have been doing installs for a long time as well as doing them together. Everyone wants to try to shop around but you won’t regret having these guys install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, quick and very informative in showing me how to navigate the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install, very polite installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to install my TV did a thorough job and together we solved a problem that was my fault. I was very pleased with the result. My only problem is the remote for the TV did not come with instructions, so several times when odd things come up, I have to hack around to get back to the cable TV that I watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and made sure I knew how to work my remote. He was extremely knowledgeable and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were wonderful! Very efficient and patient. There was a problem with audio on my dvd player and Bradley figured it out!! Thanks to Bradley!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend including connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered, connected and set up our 4K TV. They did an excellent job and are so quick. Also explained everything. I totally recommend anyone get the connect and setup by Geek Squad, They sure save you time and trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys they walked me through the setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly helpful and knew what to do and helped me set up my Samsung account and TV setup. Thanks so much

    I would recommend this to a friend
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