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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 18,760 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apropos the mere size of the lg television I purchased, no way could I just pick up and set up. Further, bc lg is a new brand to my household, I wanted setup to be easy and knew I’d have questions. Tech was an expert.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job connecting the tv with my Sonos equipment and installing it where I wanted it installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and knew their stuff. Even tied my wire so they didn't show

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was right on time and did an excellent job installing all of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was very knowledgeable and professional. I couldn't be more satisfied. He took his time explaining how he was hooking everything up and then showed me how to work it all. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy agents helped set up the TV, made all necessary connections. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Very happy customer. Installation was fast, secure they explained me how to use the remote step by step

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional team. Will use again for a variety of work in the home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did our install was great! I was worried about having strangers come to my home but would not hesitate to have these folks back. They kept us informed of their arrival time and took the time needed to do the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech that came and installed my new TV. He was on time, very thorough and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , excellent know how of TV setup, very happy to have Geek Squad service setup and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went great. The two guys that were here were very accommodating they wasted no time and answered questions to give me a sense of navigating through my new smart tv. So it was a great learning experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and courteous . He had my TV set up and running in no time. This is why i choose Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was done quickly by Geek Squad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents took my old console TV away for me and removed all the boxes and plastic and took it away also. Everything was done so professionally and I appreciate everything they did. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't geek squad was 3rd party installers. Was very professional and fast, routine definitely down to a science.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and support in addition to a great TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive about unpacking an ultra thin 4k TV, so I contracted the Geek Squad. Very professional, very helpful. They unpacked, hooked up and explained some of the navigational features and options of the TV. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not be more pleased with the professionalism of the Best Buy installer. He got everything up and running and showed us how to use all aspects of the TV. He was patient and polite. Well worth every penny we paid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was outstanding!! Set up the tv got all channels downloaded and spent extra time with my brother to show him the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought our TV and got perfect service at the store and during installation. The two gentlemen who came to the house were efficient as well as patient with us. Everything is working just as it should and I know how to use it all!

    I would recommend this to a friend
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