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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent Geek Squad installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called ahead, were on time, professional, courteous and patient. Very knowledgeable and performed seamless installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great at setup. Knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific ! Very patient with this ol’ gal. Explained everything as well as very patient with my many questions. Neat & clean. Very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big time football

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is excellent. It's an entry level 75 inch TV, but it's exactly what I was looking for. Geek squad did everything. Thank you geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home connected, installed and programmed my new 55"TV. They also showed me how to access features easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt from the Geek squad did an excellent job at installing my new TV! He was very nice and knew what he was doing and knew the equipment very well!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team members that came were very friendly, patient and knowledgeable. They helped us feel at ease with our new TV and made sure that all our needs/questions were met/answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected all my devices. Did an excellent job. Very polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected everything and completed set up. Removed all packaging and the old tv. Everything went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake the installer was amazing in every way. Professional , knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time & used face coverings & shoe coverings. They set up my new tv & sound bar very quickly. Always a pleasure to use their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappywithGeek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, very courteous, very informative. Just good all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Great Installers and Troubleshooters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV on a TV stand and made sure everything worked properly. After a few days, there was a problem with the set, so the same agent returned to perform troubleshooting. He determined there to a hardware problem in the set, and he guided me through getting a replacement. The new TV was installed (a different tech was assigned) and it works perfectly. The problem we had was with the hardware, not the installer; it was he who ensured everything would be up to our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and thorough instalation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken from GEEK SQUAD was so nice and terrific to deal with in every way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was exceptional and very professional... Thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional. Answered all questions thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers are GREAT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. They set the TV up and showed me what I needed to know. Very pleasant young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was knowledgeable installying new components

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    / Agent was very professional and accommodating. Set up new sound system and DVD player and Apps on my Smart TV and walked me through working these items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The guys were extra careful and made sure I was pleased with their job before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and set up my new TV, went out of their way to make sure I was comfortable in operating the syste,. On time with a reasonable price.

    I would recommend this to a friend