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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and set up my new TV, went out of their way to make sure I was comfortable in operating the syste,. On time with a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set up our tv and taught us how to use it. Excellect service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Delivered and set up my TV and did a great job. Made sure it was centered on the stand and was very careful of the product. Explained the TV and how to use the remote. First smart TV I have ever owned so was ignorant of how to use one. Even help me chose the best surge protector to use as I had several on hand. I think they were great and glad I went with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE MY NEW TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales representative very knowledgeable and friendly. Geek squad person/installer very knowledgeable, friendly and was very quick to install. Overall great service and a happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad T.V.Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs installed and connected my t.v. and followed up with additional service quite satisfactorily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rewired our receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was pretty amazing! They came to our home and figured out the problem in about ten minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By bundling delivery and Geek Squad service, I saved the delivery cost. I definitely recommend the GS, especially if you are not particularly tech savvy. They were on time, friendly and tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The TV woks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called in the Geek Squad to connect my TV to my new AV receiver and to update my universal remote. My agent, John L., did a great job of setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ian and associate were great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian and associate were great. They were on time. Installed and setup my TV safely and accurately. They explained features and operations in an understanding manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work and great attitude.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was knowledgeable and courteous. Worked quickly and efficiently and addressed all of my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great - friendly. Loved their job. Received call prior to arrival - and went to another warehouse to get our TV, since records showed did not have again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly and ef.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and communication. They were attentive and knowledgeable about the set up and television . They set up the remotes and quickly made sure I understood how they worked. Both agents were very professional and respectful. I would recommend the geek squad very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit delivered was defective and delayed the install. Had to upgrade the model as the original was not available. When the replacement unit arrived all went smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and gave us a lesson on how to access all our apps Great job!!! Geek Squad keep up the good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was right on time and did an excellent job installing all of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tommie Spikes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Wish the Sam was a little better. Picture quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV quickly and installed all the other devices to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Best Buy delivery and Geek Squad set up makes getting the tv up and running, with devices connected, as easy as opening the door and staying out of the way. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gilbert did a wonderful job and he explained everything to me. I would use them every time I have a purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation. No issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and were very professional and knowledgeable. They completed the installation quickly and helped me understand how to operate my new television.

    I would recommend this to a friend