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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 18,760 reviews
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought our TV and got perfect service at the store and during installation. The two gentlemen who came to the house were efficient as well as patient with us. Everything is working just as it should and I know how to use it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up was on time. It didn't take long and the people cleaned up after themselves. Their explanation on the use of our new tv was easy to follow and they made sure we understood everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery guys were polite and cleaned up went thru remote operation a credit to best buy customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in home installation/service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the devices to our existing wifi, programmed the LogiTech Harmony Elite remote, and insured we were comfortable with the features and operation of all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was great! I’m very pleased with the setup of my television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They knew their product. TV was set up and tested. They answered all my questions and left my house nice and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men came to set up tv were complete gentlemen. They knew exactly what they were doing and installed everything with a great deal of care. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were tremendous. We installed the tv and thought that we could hook up cable and extra components. We were incorrect so we called for an appointment. It was with the extra money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice and professional. They were very helpful and had patience with me showing me how to use all the features that were available to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Number 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of the geek squad team were excellent. Very knowledgeable and went out of their way to make everything work perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was completely satisfied with the delivery and set-up for my new Samsung TV. The technician was on time, very thorough and extremely patient in letting me ask questions, answering them and letting me try things before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did a awesome job installing and answering all my questions .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent job hanging TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael and helper did an excellent job is hanging my AG9 Sony TV. I was very impressed with the care and effort to make everything perfect. Both had an excellent attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLED C1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional delivered and setup my LG tv and showed me how to use all the settings. I would recommend the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to set up our TV we on time & did a gret job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV sooner than expected..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived sooner than expected! removed my old TV and mounted my new to wall. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgable and quickly set everything up. He explained everything so I knew how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 members of the Geek Squad came out and installed our new TV, Sonos Soundbar and paired our new Amazon Firestick to the TV. It was nice having them take care of all of this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got it all set up and explained everything, well pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad gets it done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had my tv out and set up within minutes!

    I would recommend this to a friend
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