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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love or Sony TV. It’s a great product the sound and the pictures are fantastic. My husband and I are enjoying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. One tome. Friendly, knowledgeable and completed the job quickly. Ill use him every tome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians arrived as scheduled and installation was thorough and well done. All my questions were answered in a polite and professional manner. Hope to get same team for next install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer made this look so easy. He knew exactly how to get right into the studs quickly and easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and professionally performed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and professionally performed for our TV installation and stand assembly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up on time (with three of them), they assembled the base, removed the old TV and set up the new one. I think in all of ten minutes I had a glorious picture on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were promo and immediately made you feel at ease to ask questions. They were concerned that we totally understood. We were able to contact later with any questions after we were on our own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most professional and likable person I have met in a long time, and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team from the Geek Squad, they knew what they were doing, were very neat and personable! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best retail experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gurnee associates from sales to set up and delivery get A+ gold stars. Each and everyone one I spoke to went over and above to deliver the highest level of customer service. Delivery was delayed due to inventory issues but everyone worked to keep me informed, worked to expedite and make this the very best experience possible. All of the staff are rock stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked up all my accessories. They also took away my old tv. Very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed My Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and did a good Job. The geek Squad teams are always doing good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! Very pleased with the set up!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase the TotalTec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad made the experience a breeze and the member went above and beyond. Many thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this twice now, once for a 65 LG on a corner mount. They installed both the mount and the TV. I had them install a smaller TV at my moms house, that went flawless as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and set-up expertly done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers very carefully removed TV from package, assembled the parts, made connections, and performed the set-up operations to make the TV ready for viewing. Expertly done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 2 men 2 assemble it. They worked as a team and were done in 15 min. They hooked up the cable and programmed the remote. They took their time and answered all questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and handle my system as they should and really were professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knows there stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an awesome job but I think the TV does all the work. Save your money and try it yourself. The TV walks you thru the entire set up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    VERY WELL, VERY TIMELY, AND CDC COMPLAINENT, FRIEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS VERY PLEASED WITH THE TIMELY INSTALLATION, CLEANLENESS, INSTRUCTIVE, WORKED IN HARMONY AND CLEANED UP AFTER THEMSELVES. VERY PLEASANT AND ORGANIZED

    I would recommend this to a friend