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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 18,772 reviews
  • Rated 5 out of 5 stars

    Agents setup my Logi remote control.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my logi remote to provide easy access to Smart TV and a new Sony DVD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an excellent experience with the installation of our new Sony 65 inch TV. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fun was had by all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up was flawless and the team was fun to work with. Fast and efficient and showed us how it all worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Delivery and Setup is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service and attention to detail. On time delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed the tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of setting up the tv and explained all the options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent geek Squad Employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad members were Extremely helpful in setting up my TV as well as explaining the features of my LG TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs installed the tv and set up everything and explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and easily done. The service personal were very professional and knowledgeable. They willing answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of installing and connecting my sound bar to the new TV. Looks and sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and hooked up everything and reset remote to new tv, took away all trash, job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out, set-up the tv, even set up our antenna. They were very knowledgeable about the tv we bought and offered a few pointers with features. Things went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tvassembly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians, Carlos and Michael did a great job getting me set up with my new TV and stand. Very friendly and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is excellent. They were nice , professional, clean and very detailed in installing all of my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the third attempt over as many weeks to deliver The LG Nano TV. Not the agents fault but a "warehouse" problem. The agents were great ,arrived on time but ran into problem placing it on stand because the legs of TV are much wider than earlier models. While I had ordered a 65" that model was suddenly not available. So I received a 75 " for the same price . So the guys had a lot of work to do putting the TV where I had planned on it going. They were great! The agents did pair it to my Comcast remote instead of the LG remote which I need to know how to use inorder to adjust settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did a awesome job installing and answering all my questions .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to exchange a tv that I thought was chipped & it was just the protective cover that was stuck on the tv. They didn’t plug all my devices back in so, that’s why I gave 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service techs were very knowledgeable - professional and quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad were helpful and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad completed the installation easily and quickly and spent some time, at my request, answering any relevant operational questions I could think of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of the Totaltech package I purchased. These guys know what they are doing, so why not let them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smooth installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was very courteous and efficient. He even hooked up our old DVD/VCR player so we can easily watch our old tapes on our new tv. Could not have asked for a better installation.

    I would recommend this to a friend