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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 233 Showing 4,641-4,660 of 18,760 reviews
  • Rated 5 out of 5 stars

    GEEK Squad is great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them do two separate installations. Was so impressed with what they did with my 80 inch in the living room, had them out a 65 in in the bedroom. Great installation. Everything hidden.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The resolution of the TV is beautiful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED Sony TV can be viewed without being straight in front of our TV, which is what we needed. We first bought a Samsung, and the quality of the picture was good, but could not be viewed at an angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men came and hooked up our tv. They were very polite and nice, explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great communicators

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen that came and delivered and set up the tv were great. Explained everything in detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my new TV quickly and explained all options and different channels and how to find them and use them properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Delivery and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new 50" Flat Screen and used Geek Squad to deliver and set it up. I ordered the TV online without going into the store which is important to me while Covid is still a threat. The Geek Squad installer brought it to my home and set it up. He got it hooked up to my WIFI and got NetFlix, Amazon Prime and Disney all up and running for me. I could have done this all myself but it would have taken me 3x longer. Saved me a lot of time having someone else do the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer very nice men. I would recommend the Geek squad when buying something you might have a problem setting up. I am so glad I bought it from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad and his partner are great! They came unpacked everything and set it up with ease. They know exactly what they are doing and explained what they did and how to use my tv. Thanks guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was awesome. Smart, efficient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so great! They always know what to do and how to fix any problem you have, I highly recommend using them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was life saver!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the two Roku's I bought for my Panasonic Plasma televisions and patiently showed me how to use them. Very happy with this service and the two agents that came to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and worth efficient in connecting the TV. I was very happy with their service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and very knowledgeable the agents called us to confirm delivery time. The agents set up the tv very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! I have surround sound which I needed my new tv hooked up to. They were fast and even simplified my system. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony was the man!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony was absolutely perfect!!!! He did above and beyond!!!! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was right on time and extremely patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech guy called ahead and was on time.......he carefully explained how the television 65 inch Samsung worked and went through the features. He was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup of my TV along with my receiver, DVD player and TiVo all went smoothly and I even got directions on setting up my universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV quickly and installed all the other devices to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV efficiently and in a timely manner. They also connected other devices. They friendly and answered all my questions. Good ambassadors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad members who came out to set up my LG TV were on time and efficient and answered any questions I had.

    I would recommend this to a friend
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