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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 18,760 reviews
  • Rated 5 out of 5 stars

    Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad members who came out to set up my LG TV were on time and efficient and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV efficiently and in a timely manner. They also connected other devices. They friendly and answered all my questions. Good ambassadors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation - wall mount TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous, on time and great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and knowledgeable. It was a complete service. WE are very happy with the product and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad came on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a replacement for a higher priced tv, I think it has a better picture than the faulty lone and was slightly cheaper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Finally I felt completely at easy with such competent, courteous and attentive guys. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful for the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job of accurately assessing our ineptitude when face with setting up electronics and anticipated every need. All the devices work well and we have experienced no glitches. They were delightful to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Delivered and set up my TV and did a great job. Made sure it was centered on the stand and was very careful of the product. Explained the TV and how to use the remote. First smart TV I have ever owned so was ignorant of how to use one. Even help me chose the best surge protector to use as I had several on hand. I think they were great and glad I went with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were smart and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV and made all the connections. They also instructed me how to use my DVD set up, Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guys were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crew who installed for me. 55" tv over the fireplace and I couldn't lift. First smart tv so I needed some direction. Very nice guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came when he said he would, politely and competently helped me get access to all my streaming on the new Smart TV, even though I do not understand these connections. Very quick and helpful and I am loving the quality of the new TV. My only disappointment was that it took over a week for the Geek Squad to schedule my delivery and installation that as a 78year old arthritic woman I could not ever bring home myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, clean and fast.......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man crew was in and out in abut an hour for two tv's No problems, just fast clean and efficient service. You will enjoy your tv on the wall, it looks and sounds great. I am very happy with both of mine............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of the Totaltech package I purchased. These guys know what they are doing, so why not let them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job of mounting it on the wall and connecting everything. They made sure that everything worked and that we could operate them before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are terrific. They were on time, kept us in the loop on the way over. Both guys were really good with an 86 year-old and equally as good with us. They set everything up, were as patient as we could ever have hoped for, taught us what we needed to know and were really professional from start to finish. Daniel and Jesse.... thank you very much for all of your help and expertise!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who delivered and set up our TV were very considerate and professional. they set it up, connected the cable and showed us how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very helpful to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed my new tv was very nice and went over and above the regular service to make sure I knew how to make the tv work. Thank you, Kevin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of installing and connecting my sound bar to the new TV. Looks and sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the TV and all the wires that were needed and explained everything to me in an easily understood way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that delivered my tv did a great job. They connected all my boxes and reviewed everything I needed to know.

    I would recommend this to a friend
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