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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Set up was very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done easily and very thorough. The tech had difficulty with the remote, However that was do to old cable boxes which have subsequently been replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job. They worked quickly and efficiently and everything has worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was installed quickly and worked fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, Everything was set up and installed and explained. All is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best guys at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice installation. Answered every question and took time to make us feel confident. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job of setting up my tv with all the component’s that we had before and made it easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv for viewing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the geek squad did an excellent job of explaining everything to us and installing all the equipment in a professional manner explaing everything to us easily and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Friendly Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time and friendly. Easy install and set up. He even took away my old blue ray since I bought a new one at time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TVI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was quick and efficient. Very satisfied with his work. Nice guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randy, and the young man that was with him, was amazing. They already knew the questions I was about to ask and they took care of me. They made the connection process, easy, and they looked around at the other connections to see if I already had what I needed and would not have to purchase anything. They were friendly, professional and they already knew. These guys are awesome and seniors can rest assure that the Geek Squad will have you fully confident that you can navigate your new purchase. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent beginning with T V purchase to Geek Quad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from sales person through great experience with the Geek Squad. Friendly, prompt and completed job in a reasonable time. Very pleased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are real professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second TV the Geek Squad has installed for us, which includes setting up the sound bar and relocating another TV. They are quick, precise, and very friendly. We like the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a superb job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Alberto, mounted the TV on a base stand, wired TV to surround sound system, tied both thru one remote. He than ran thru the complete set up with me, testing channels, streaming services, so I knew everything worked the way it should. He was a gentleman and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a picky customer and I'm very satisfied. Technician was on time and did more than I expected. He did a very sanitary installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again the people who installed my TV were knowledgeable and explained things to me so I was comfortable using my TV when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install, very polite installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to install my TV did a thorough job and together we solved a problem that was my fault. I was very pleased with the result. My only problem is the remote for the TV did not come with instructions, so several times when odd things come up, I have to hack around to get back to the cable TV that I watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of our TV was on time, service was prompt and very helpful to us in learning how to use our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly Geek guys set up my new LG tv quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Professionally installed and setup my tv with supported devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't our first time using the Geek Squad...The guys are super efficient., patient and informative explaining everything to people like us who know nothing about technical stuff..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were timely friendly an had great input on the initial setup an offered more information when asked. Very good customer service and care

    I would recommend this to a friend