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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did our TV delivery and setup. The first set they came with was cracked, they wasted no time at all going back to the store and getting a new one. Total install was less than 1hr. Nice job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers are GREAT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. They set the TV up and showed me what I needed to know. Very pleasant young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation - wall mount TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous, on time and great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were knowledgeable and answered all our questions. They went out of their way to help us set up all our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an A plus job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job wall mounting my TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad T.V.Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs installed and connected my t.v. and followed up with additional service quite satisfactorily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have for Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent beyond words. On time. Courteous and Friendly. Extremely knowledgeable, Customer Satisfaction was their Primary Concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew (hands down)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the real deal, they knows there stuff installed my tv in no time and show me everything I need to know , they even give my there number to call if I have any question or problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK service notified me when they were in route. Arrived on time. Went right to work. Very efficient. Had it set up very quickly. Offered to haul off the old TV. Courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install were very professional, polite, and above all they made sure that the item fit well and worked!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and install was done professionally and quickly. Everything worked on first pass and is continuing to do so. G.S. was a great help in getting this done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstall was quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your TV installers not only installed the new TV quickly and easily, but also reinstalled the old TV in a new location. They were great, polite and hard workers!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a LATE arrival things went smooth, professional, and good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer made this look so easy. He knew exactly how to get right into the studs quickly and easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get a geek to install and explain set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed by a 3rd party not a Geek. He did a good job but was hard to understand. The installation was good, but explaining the setup was a little problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Communication before and after A+, Service TechA+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony was our tech associate that came to our home. He was excellent. Tony called the day before called before he arrived. Wore paper on his shoes and a mask. Very courteous and pleasant. Had to call for a question that night on an issue he quickly called back and walked me through and it was resolved so quickly. I never mind paying my yearly for the Geek Squad in-home and out they have always been wonderful. My best suggestion......do not fix what is not broken. Keep up the wonderful standards you have set. The Geeks I have dealt with in the last six years are all amazing and so very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean setup. Removed my broken sony and replaced with working Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv and all of my devices and explained things very clearly. they were very professional and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is excellent. They made everything very easy. They answered any and all questions. They made the whole experience very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan was jam up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was amazing, he hooked everything up, my dad was so happy. thanks ryan

    I would recommend this to a friend
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