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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    Need audio/video install? Call Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad reconnect my HDTV while fixing existing components - they were thorough, professional and even moved my cable TV connection when Spectrum didn't show up. A great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Connected My TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected both of my TVs and made sure each one was properly connected to my satellite service. They get a 100%from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation went very smoothly. The installer was very knowledgeable and helped greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was polite and installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He programmed my New TV so I could watch it. He was very nice and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new 4k tv, showed me how to use everything. Removed my old tv, he was very neat! As always geek squad is the best. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation with schedule for wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two man team set up my TV, and I realized I would be better with wall mount. We rescheduled for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of my TV by the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV in the corner of my family room, as requested, and hooked it up to all my other devices, including my DVD player. It's working beautifully. The only (very minor) issue is that the blacks are so black they wash out very dark colors, like blue. I can't seem to adjust this properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mayer tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv delivered and set up quickly and competently! Friendly and excellent explanations of all functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply perfect delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were simply great. They unpacked and set up our 85" tv, took out the old one, removed all the boxes and packings quickly. They set up the TV, including all the internet connections. This involved moving the large fireplace that the TV sits on, rerouting the electrical cords and making sure the (old) amplifier works. They showed us how to use the remotes, so that when they left we were comfortable with all the new electronics. They went above and beyond the expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No muss, no fuss; took his time and did it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best installers I’ve seen. Everything he did was professionally performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay to Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian, who set up my new smart TV and WiFi was the best..worked quickly, yet took time to explain everything to me ane patiently answered my questions Brian is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Jesse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse was wonderful. Thank you for sending him. He was such a gentleman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and went right to work. Had our TV and sound bar installed quickly and efficiently. Explained how everything worked. Answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Customer Service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only installed the TV, sound bar, etc. But also all the settings to use our cable control! They tested everything to make sure it worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job setting up our new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who set up our Samsung tv did an excellent job of explaining how the new tv and remote worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came for the installation was very knowledgeable and courteous, he did above and beyond to install and program TV before leaving, we had some problems with my cable network connection and he waited while I was talking to the network company for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The size of the TV made it more practical to pay for them to come assemble install and take the box with them. It was worth it. They gave me tour of the TV .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service rep was on time!!! and excellent!!! He did an excellent job and reviewed everything about the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great to work with. He explained everything clearly and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the new technology, we had Geek squad deliver and set up TV for us. Cameron did a great job. Would use him again if I have any problems.

    I would recommend this to a friend