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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad install and set up my new 65” TV. They took something that would have taken me at least an hour and were done in 15-20 minutes. Explained the TV in detail to me as well. Money WELL spent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rodney+++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rodney was great to work with,... and we live in a not so convenient location,... see other general review for more accolades!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great quick installation. Super friendly and informative. They covered their shoes which was much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job! They were on time and!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were friendly and helpful in mounting my TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV exceptionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and courteous and everything worked when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and simple…great job! Tech explained TV setup and functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two true professionals who know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who connected and mounted our new LG 75 inch TV were simply the best. It was refreshing to be delivered (pun intended) such solid customer service by true pros with multi-decades of experience between them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad. They are always on time, get the setup right, friendly and answer all my questions. Plus they make sure I know how to play everything before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean setup. Removed my broken sony and replaced with working Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable and professional. They did a great job and I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my replacement TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. The Geek Squad Guy was very personable and knowledgeable. Cant say enough about the entire service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were right on time - as a matter of fact early. The set up my TV in a timely manner, hauled off my old TV and were very patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of tv with connection to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were outstanding. They set up my TV with my soundbar quickly and professionally without skipping abeat. They were truly the best of the rest. .Kudos to this squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Television Mounting and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very friendly, professional and ensured that I knew how to use the television and remote controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had a subcontractor come to our home to install our tv. They were on time, courteous, covid safe, and knowledgable. The setup was fast and enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so worth the money to have to technician come to set up the TV. He also connected all of my other components and showed me how to use the TV. He was incredibly professional and patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan was jam up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was amazing, he hooked everything up, my dad was so happy. thanks ryan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, love the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a smart TV. Great picture and I don’t have to wear my glasses to see the screen anymore, it’s such a large screen. I really needed the Geeks to install it, they were amazing and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my TV on the stand and made sure everything was hooked up properly. He also showed me how to access use the remote and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when expected and work completed. Professional too

    I would recommend this to a friend
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