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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    Two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have been lost trying to install my new equipment by myself. Definitely recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny and Cussing Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were outstanding. They set everything up and programmed everything. Then, they taught us how to use everything. They were patient and their knowledge and expertise was worth every penny. Hours of frustration saved if we had attempted the job ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wonderful amazing 65 inch tv sony bravia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set up our new tv so nice and helpful geek squad is great first time using them it was so worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad install was awesome. The guy I had (Matt) was the best and very attentive. Mounted it perfect to my furniture and totally showed me how everything worked. Worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Always Good No Matter....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have had good experience with the Squad even tho my problem was resolved prior - they gave some helpful tips for next time. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and I Am Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On installation day, I was visited by two different groups of Best Buy workers. The first group removed and took away my old television. The second one installed and set up my new 50" Samsung HDTV. I need to upgrade my access to cable from DSL in order to take advantage of all the capabilities on my new TV. I am in the process of doing this. Once completed, I plan to buy an additional HDTV to place in my master bedroom. It may be the same as I used in the living room. I am very pleased with the new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technicians were very professional and explained everything I needed to know about the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed some help with our large TV and the guys were great. I highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful considerate young men. Grateful for their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv and also programmed the necessary features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up team set our tv up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up team set up the new tv and hooked up all are extras….sound bar, dvd player, cable box. They even programmed the remote and showed us how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad really did a great job setting up my new TV. They did not leave until I was familiar with all of the new features this TV has. They were extremely helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very technical when it comes to tvs & I wanted to ensure my tv was set up and optimized for me. Very happy with the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Ricked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job connecting and setting up our tv. They also explained the new remote and made sure we were all set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV and sound bar delivery and Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that installed my TV and Sound Bar were both knowledgeable and efficient. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pprofessional but too expensive . To charge 200+ for a tv that cost $350. Why have Total Teck at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent competent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV, connected it to my AV system, reprogrammed the remote controls, and adjusted the speakers -- I'm totally satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to get a better and cleaner picture. This is a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision: Have their crew do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend using their delivery and installation people. Your purchase will be speedily set up and experts will be on the spot to answer any questions or deal with any problems. I also found that it was most economical to load your old TV into your vehicle and take it to your local Best Buy to recycle for a nominal fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew arrived on time, were quick and efficient and everything done properly.

    I would recommend this to a friend