Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Quick and Efficient Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crew arrived on time, were quick and efficient and everything done properly.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek heroes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.helpful, professional, left no mess. informative and positive
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The young men that visited my home to install the TV were very professional. Went out of their way to make sure I was fully comfortable with the operation of the TV before leaving.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Well Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad came on time, unboxed, affixed the stand, antenna, and set up my new television. This may seem like a no brainer but these sets are very heavy and if you drop/crack the screen it would be a disaster. I felt the price was well worth the peace of mind. Also the technician explained everything about the equipment and let me know about getting a better surge protector with a line conditioner - I would have plugged it straight into the wall at the risk of damaging an expensive television.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Easy peasy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well done. And, as a Totaltech subscriber, the service is included at no additional cost. You can't go wrong.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great job on setting up the TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy knew his stuff. He set everything up quickly, and showed me how to operate the remote. He also programmed my Xfinity remote to work with the TV.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Best Service Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never install my Home Theaters w/o using Geek Squad. They guarantee all of their work....they do it in half the time and they explain any and all features of your new equipment.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
It was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the geek squad for my computer and now we signed up for the TVs also. They arrived on time, connected three TVs for us and answered gall our questions
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great TV, great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 77” TV is amazing. Our agent Brian McSherry was very thoughtful, careful and thorough when installing our tv.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Set Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician set up my tv, and showed me how to view Hulu, You Tube, Net Flix, etc., he was very knowledgeable about Samsung.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Geek squad installed the tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a good job of setting up the tv and explained all the options
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs were great! On time and very knowledgeable in the device and my surround sound setup.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad exchanged our TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad exchanged my TV with no issues. They were very efficient...great crew!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Quad installation and set-up of 75" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agent (Jason) was prompt, very knowledgeable, and efficient in installing and setting up our 75 inch TV.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
GS made it happen quickly, efficiently, and on tim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledge is power: GS quickly and efficiently got my new TV up and running using knowledge I do not posess. Great value for great service. Thank you
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad launches us into SMART TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went smoothly and tech's spent the time and were very helpful in getting us on track with a "smart" TV.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Amazing service. Explained everything in detail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent, was very polite and patient explaining l the functions i wasnt familiar with.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is above and beyond.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The knowledgeable and friendly agents set up the TV and connected all my devices.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is terrific!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed TV perfectly. They knew what they were doing.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Very Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional, efficient, and helpful. First time for me to use this service - highly recommend!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
