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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    Quick and Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew arrived on time, were quick and efficient and everything done properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helpful, professional, left no mess. informative and positive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men that visited my home to install the TV were very professional. Went out of their way to make sure I was fully comfortable with the operation of the TV before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came on time, unboxed, affixed the stand, antenna, and set up my new television. This may seem like a no brainer but these sets are very heavy and if you drop/crack the screen it would be a disaster. I felt the price was well worth the peace of mind. Also the technician explained everything about the equipment and let me know about getting a better surge protector with a line conditioner - I would have plugged it straight into the wall at the risk of damaging an expensive television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well done. And, as a Totaltech subscriber, the service is included at no additional cost. You can't go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on setting up the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy knew his stuff. He set everything up quickly, and showed me how to operate the remote. He also programmed my Xfinity remote to work with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never install my Home Theaters w/o using Geek Squad. They guarantee all of their work....they do it in half the time and they explain any and all features of your new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek squad for my computer and now we signed up for the TVs also. They arrived on time, connected three TVs for us and answered gall our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 77” TV is amazing. Our agent Brian McSherry was very thoughtful, careful and thorough when installing our tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician set up my tv, and showed me how to view Hulu, You Tube, Net Flix, etc., he was very knowledgeable about Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed the tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of setting up the tv and explained all the options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great! On time and very knowledgeable in the device and my surround sound setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exchanged our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad exchanged my TV with no issues. They were very efficient...great crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installation and set-up of 75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent (Jason) was prompt, very knowledgeable, and efficient in installing and setting up our 75 inch TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS made it happen quickly, efficiently, and on tim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge is power: GS quickly and efficiently got my new TV up and running using knowledge I do not posess. Great value for great service. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad launches us into SMART TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smoothly and tech's spent the time and were very helpful in getting us on track with a "smart" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service. Explained everything in detail.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, was very polite and patient explaining l the functions i wasnt familiar with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is above and beyond.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The knowledgeable and friendly agents set up the TV and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed TV perfectly. They knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, efficient, and helpful. First time for me to use this service - highly recommend!!

    I would recommend this to a friend